Interacting with Customers (R007)

Description

Type: Online
Duration: 00:30 hours
Status: Active

Failing to realize the importance of customer service and effective communication can lead to increasingly dissatisfied customers. This course provides valuable advice on how to improve your interactions with customers, including how to overcome barriers to communication as well as how to speak effectively, use vocal cues, and listen actively to paraphrase your understanding of customer needs.

More about this course
  • Topics: Government priorities; Service excellence; Personal development; Communication skills
  • Community: Employees
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

DateTitleTypeLocationLanguage
Self-pacedInteracting with Customers (R007)OnlineOnlineEnglish

Features

COVID19

Information for Government of Canada employees: Coronavirus disease (COVID-19)

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Learning resources for public servants during the COVID-19 pandemic.

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