Facing Confrontation in Customer Service (R012)


Type: Online
Duration: 00:30 hours
Status: Active

One of the most challenging and potentially uncomfortable responsibilities of a customer service representative is dealing with angry customers. By following a few simple techniques, you can usually defuse tense situations without incident. This course discusses the typical trouble spots in dealing with angry customers and explores how to avoid these situations or overcome them. You'll also learn how to handle a customer complaint by defusing the tension, investigating the problem and coming to an agreement on a solution.

More about this course
  • Topics: Government priorities; Service excellence; Personal development; Career development; Communication skills; Personal and team development
  • Community: Employees; Supervisors; Managers
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

Self-pacedFacing Confrontation in Customer Service (R012)OnlineOnlineEnglish



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