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Getting to the Root of a Problem (T041)


Type: Online
Duration: 00:30 hours
Status: Active

Solving a complex problem often begins by asking the right people the right questions. This online self-paced course explores investigative techniques used to analyze and frame an organizational problem that needs to be solved. Participants will learn how to survey stakeholders and investigate root causes as a first step in finding effective solutions.

Topics include:

  • identifying stakeholders and building trust
  • getting stakeholder input by asking the right questions in the right way
  • using techniques to investigate root causes (5 whys, fishbone diagrams)

More details

More about this course
  • Topics: Career development; Personal and team development; Personal development
  • Community: Employees; Managers; Supervisors
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course T041
Self-pacedGetting to the Root of a Problem (T041)OnlineOnlineEnglish


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