Solving a complex problem often begins by asking the right people the right questions. This online self-paced course explores investigative techniques used to analyze and frame an organizational problem that needs to be solved. Participants will learn how to survey stakeholders and investigate root causes as a first step in finding effective solutions.
- identifying stakeholders and building trust
- getting stakeholder input by asking the right questions in the right way
- using techniques to investigate root causes (5 whys, fishbone diagrams)