How to Manage Difficult Conversations (W009)


Type: Online
Duration: 00:30 hours
Status: Active

For managers, approaching a difficult conversation—whether it's with a direct report, colleague or manager—can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. With the right preparation and mindset, you can ensure that this doesn't happen. This course provides basic guidelines on when and where to initiate a difficult conversation and ways to manage the associated stress. You'll learn how to prepare for a difficult conversation using a four-step process so that you're confident and able to manage the conversation constructively. Finally, you'll learn how to demonstrate the right mindset during the conversation so that it has the best possible outcome.

More about this course
  • Topics: Government priorities; Respectful and inclusive workplace; Personal development; Communication skills; Personal and team development
  • Community: Employees; Supervisors; Managers; Executives; Directors
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

Self-pacedHow to Manage Difficult Conversations (W009)OnlineOnlineEnglish



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