Management Essentials: Confronting Difficult Employee Behaviour (X028)


Type: Online
Duration: 01:00 hours
Status: Archived

As a manager, you will inevitably encounter direct reports who exhibit difficult behaviour that can disrupt entire teams and departments. It's your job to confront difficult behaviour as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioural problems need to be addressed before they affect morale and productivity. If you ignore them, they will eventually affect your team, your company, and possibly even your career. Confronting behavioural problems as they arise can quickly get things back on track and lead to a more positive work environment for all. This course introduces best practices for confronting your direct reports about their difficult behaviour.

Topics include:

  • identifying examples of the effects of not dealing with employee behaviour problems in a firm and timely manner
  • recognizing how to confront difficult behaviour
  • confronting an employee about their behaviour in a given situation


Please note that this online course provided by Skillsoft Corporation is no longer offered as of April 30, 2020 and is replaced with the following, currently available on the School's online learning platform (GCcampus): Facing the Management Challenges of Difficult behaviour and Diverse Teams (X176). If you have already completed the course, you can no longer restart it.

More about this course
  • Topics: Human resources; Personal development; Personal and team development
  • Community: Supervisors; Managers
  • Business line: GC and Public Sector Skills
  • Provider: Skillsoft

Upcoming offerings

There are no available offerings for this course at the moment.

All on-site classroom courses have been suspended until further notice. However, virtual classroom and online self-paced courses, including required training and language maintenance tools, remain available for registration through your GCcampus account.

Note: GCcampus is accessible through public networks. You do not need to connect to the GC network to log in.



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