Courses

The Canada School of Public Service offers all public servants courses on a variety of topics. While many are held in conventional classrooms, others are online, interactive and self-paced, allowing for learning when it's most convenient.

Try our new Open Learning platform BETA

Title	Type	Topic	Business line	Audience	Community	Duration
A Self-directed Guide to Understanding Data (I561) This course is a series of self-paced activities designed to introduce learners to data in the Government of Canada. (Online, 02:30 hours)	Online	Communications; Service excellence; Human resources; Career development; Personal and team development; Information management; Information technology; Policy and regulation; Procurement	Digital Academy		Employees; Supervisors	1-3.5 hours (Half-day)
Aboriginal Considerations in Procurement (C223) This online course introduces federal procurement policies and obligations that are designed to improve the development opportunities for Aboriginal peoples. Participants will gain an understanding of the procurement strategy for the Aboriginal business initiative and the comprehensive land claims agreements (CLCAs). (Online, 04:00 hours)	Online	Procurement	GC and Public Sector Skills	Materiel Management specialists; Procurement specialists	Functional specialists	4-8 hours (Full-day)
Access to Information and Privacy Fundamentals (I015) This course describes the steps to follow when a request for access to information is received and explains how to process and protect personal information by exploring various scenarios. (Online, 01:00 hours)	Online	Information management	GC and Public Sector Skills		Employees	1 hour or less
Access to Information in the Government of Canada (I701) To carry out their responsibilities with respect to the public's right to information, federal employees who process requests for information must be familiar with the Access to Information Act and the Privacy Act and how they are applied. (Classroom, 07:30 hours)	_Classroom	Information management	GC and Public Sector Skills	Information management specialists	Employees; Functional specialists	4-8 hours (Full-day)
Accounting and Control of Expenditures (F601) This course presents the essential steps of the accounting and control of expenditures process. Participants will learn how to better advise managers on financial matters and contribute to departmental accounting projects. (Classroom, 22:30 hours)	_Classroom	Finance	GC and Public Sector Skills		Supervisors; Managers	8+ hours (Multiple days)
Achieving Customer-centric Design with User Personas (I610) This course covers the essential elements of user personas and the business information you can gain from them. You'll learn how to build a user persona, which data to include in a persona and what are the qualities of an effective persona. (Online, 00:21 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Personal and team development	Digital Academy		Employees; Supervisors; Managers	1 hour or less
Achieving Digital Dexterity (I631) This course covers the techniques for achieving digital dexterity in your organization, along with the resulting benefits. You'll explore how to establish a tech-centric mindset and how to digitize practices that support digital dexterity. (Online, 00:19 hours)	Online	Government priorities; Information management; Information technologies; Personal development; Career development; Personal and team development	Digital Academy		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Agile Principles and Methodologies (I632) This course covers the five phases of the Agile project management model and introduces you to the most common Agile methodologies and frameworks. It also introduces key activities for managing an Agile project, such as developing a product vision, a project charter, and the best types of contracts and documentation. (Online, 00:54 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Agile Project Planning (I503) In this course you'll learn about critical Agile planning activities such as creating personas and wireframing. The course covers the most common Agile estimation techniques including story points, wideband delphi, and affinity estimation. (Online, 01:00 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Agile Project Scheduling and Monitoring (I633) In this course, you'll learn about managing projects with Agile project scheduling activities like setting work-in-progress limits and implementing project buffers. The course covers recommended time-management processes for monitoring and tracking progress at both the iteration and project levels. (Online, 00:55 hours)	Online	Communications; Information management; Information technologies; Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Agile Stakeholder Engagement and Team Development (I558) This course introduces you to common team development strategies and developmental mastery models. It also covers effective communication tools and the benefits of using facilitation techniques like Agile games to foster collaboration and cooperation. (Online, 00:54 hours)	Online	Communications; Government priorities; Service excellence; Information management; Information technologies; Personal development; Career development; Personal and team development	Digital Academy		Employees; Supervisors; Managers	1 hour or less
Aligning Goals and Priorities to Manage Time (G006) In this course, you will learn why it's important to align your goals with the goals of your organization-and how to do this using a goal alignment worksheet. (Online, 00:30 hours)	Online	Personal development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Aligning Unit Goals and Imperatives (G007) In this course, you'll learn about the importance of setting strategic, tactical and operational goals. (Online, 00:30 hours)	Online	How government works; Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Analyzing Risk (PMBOK® Guide Sixth Edition) (T933) This course covers the Perform Qualitative Risk Analysis and Perform Quantitative Risk Analysis project management processes. It assists learners in preparing for the PMI® PMP® certification exam. (Online, 01:00 hours)	Online	Career development; Personal development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Application of Costing (F133) This course offers participants an opportunity to apply their costing skills and improve their ability to analyze cost information based on the steps and approach mentioned in the Treasury Board Secretariat Guidelines on Costing. Participants will learn how to communicate cost information and to challenge a cost estimate. (Classroom, 15:00 hours)	_Classroom	Finance	GC and Public Sector Skills	Financial officers	Supervisors; Managers; Functional specialists	8+ hours (Multiple days)
Applying Key Concepts in Financial Management (F304) This classroom course is the final step in required training for financial officers in the Government of Canada. It links the theory covered in the online courses F111, F112 and F113 with the practical aspects of public finance management. (Virtual classroom, 07:30 hours)	Virtual classroom	Finance	GC and Public Sector Skills	Financial officers	Functional specialists	4-8 hours (Full-day)
Applying the Fundamentals of Physical Security (S205) Based on the course Fundamentals of Physical Security (S204), this course is specifically about the application of basic physical security concepts such as zoning, access control, and concentric rings of protection. (Classroom, 07:30 hours)	_Classroom	Security	GC and Public Sector Skills		Employees	4-8 hours (Full-day)
Applying Virtual Assistant Technology (I615) With virtual assistant technology, you can position your organization for smart growth and future-proofing strategies that will lead to success in the digital marketplace. This course covers benefits, best practices and trends in virtual assistant technology. (Online, 00:21 hours)	Online	Official languages; Service excellence; Information management; Information technologies; Personal development; Career development; Personal and team development	Digital Academy		Employees; Supervisors; Managers	1 hour or less
Aspiring Directors Program - Phase 1 (E631) The Aspiring Directors Program targets employees who have been identified through their departmental/agency talent management process as having the potential to assume an executive role within the next two years. The program emphasizes the importance of self-awareness and personal reflection. (Classroom, 22:30 hours)	_Classroom	Leadership; Personal development; Career development; Talent management	GC and Public Sector Skills		Executives; Directors	8+ hours (Multiple days)
Assessing Your Organization's Risks (G008) In this course, you will learn common techniques for assessing risk, including opportunity assessment and threat assessment using failure mode and effects analysis (FMEA). (Online, 00:30 hours)	Online	Personal development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers	1 hour or less
Assessing Your Own Leadership Performance (G009) In this course, you'll learn about techniques leaders can use to carry out a self-assessment, such as reflective journaling, surveys and checklists, and 360-degree feedback. (Online, 00:30 hours)	Online	Leadership; Personal development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers	1 hour or less
Audience and Purpose in Business Writing (C042) In this course, you'll discover how to identify your readers and create messages that convey the appropriate tone for different readers. You'll also explore how to write effectively for the three most common purposes: to inform, respond, or persuade. (Online, 00:30 hours)	Online	Communications; Personal development; Career development; Communication skills	Transferable Skills		Employees	1 hour or less
Authority Delegation Revalidation Assessment for Managers (C451-1) This revalidation assessment covers the authorities and responsibilities delegated to managers in the core public administration (organizations listed in Schedules I and IV of the Financial Administration Act). It evaluates knowledge of assets and acquired services, financial management, human resources management and Information management. (Online, 01:30 hours)	Online	Finance; Human resources; Operational effectiveness; Information technologies; Procurement	GC and Public Sector Skills		Supervisors; Managers	1-3.5 hours (Half-day)
Authority Delegation Second Revalidation Assessment for Managers (C451-2) This revalidation assessment covers the authorities and responsibilities delegated to managers in the core public administration (organizations listed in Schedules I and IV of the Financial Administration Act). It evaluates knowledge of assets and acquired services, financial management, human resources management and Information management. (Online, 01:00 hours)	Online	Finance; Human resources; Operational effectiveness; Information technologies; Procurement	GC and Public Sector Skills		Supervisors; Managers	1 hour or less
Authority Delegation Third Revalidation Assessment for Managers (C451-3) This revalidation assessment covers the authorities and responsibilities delegated to managers in the core public administration (i.e. the organizations listed in schedules I and IV of the Financial Administration Act). It evaluates knowledge of assets and acquired services, financial management, human resources management, and information management. (Online, 01:00 hours)	Online	Finance; Human resources; Operational effectiveness; Information technologies; Procurement	GC and Public Sector Skills		Managers	1 hour or less
Authority Delegation Training (G110) - Module 1: Introduction This module provides an overview of the Authority Delegation Training (G110) and key topics covered in the course including management of people, public funds, programs and assets. This is module 1 of 8. (Online, 01:00 hours)	Online	Finance	GC and Public Sector Skills		Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers	1 hour or less
Authority Delegation Training (G110) - Module 2: Management Accountability Framework This module will examine the Management Accountability Framework (MAF), some of the rules and instruments that govern managers in the public service, and the roles and responsibilities of key players in the federal government. This is module 2 of 8. (Online, 01:00 hours)	Online	Finance; Human resources; Information management; Procurement	GC and Public Sector Skills		Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers	1 hour or less
Authority Delegation Training (G110) - Module 3: Governance This module will introduce you to the process of conferring responsibilities and accountabilities and the roles of key players involved in the machinery of government. This is module 3 of 8. (Online, 01:00 hours)	Online	Finance; How government works	GC and Public Sector Skills		Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers	1 hour or less
Authority Delegation Training (G110) - Module 4: Communications This module will help you to understand the requirements of the Policy on Communications and Federal Identity and the Directive on the Management of Communications; the accountabilities for communications within the Government of Canada; the application of the official symbols of the Government of Canada as prescribed by the Federal Identity Program. This is module 4 of 8. (Online, 01:00 hours)	Online	Communications	GC and Public Sector Skills		Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers	1 hour or less
Authority Delegation Training (G110) - Module 5: Financial Responsibilities In this module, you will acquire the knowledge required to efficiently exercise your delegated financial authorities in compliance with the existing legal framework of acts, rules, policies, procedures and more. This is module 5 of 8. (Online, 01:00 hours)	Online	Finance	GC and Public Sector Skills		Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers	1 hour or less
Authority Delegation Training (G110) - Module 6: Procurement Responsibilities This module will give you basic knowledge of the legal and policy rules of your procurement responsibilities as a manager within your organization. You will also gain an understanding of the procurement process and materiel management lifecycle. This is module 6 of 8. (Online, 01:00 hours)	Online	Procurement	GC and Public Sector Skills		Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers	1 hour or less
Authority Delegation Training (G110) - Module 7: Human Resources Responsibilities In this module, you will acquire the knowledge required to effectively exercise your delegated human resources authorities in compliance with the established legal and policy framework. This is module 7 of 8. (Online, 01:00 hours)	Online	Human resources; Values and ethics; Official languages	GC and Public Sector Skills		Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers	1 hour or less
Authority Delegation Training (G110) - Module 8: Protecting the Workplace In this module, you will examine your obligations in terms of security, Information management, and health and safety. For each of these themes, you will review the different legislations and policies that govern your workplace responsibilities so that you are able to make decisions within the legal framework. This is module 8 of 8. (Online, 01:00 hours)	Online	Respectful and inclusive workplace; Government priorities; Information management	GC and Public Sector Skills		Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers	1 hour or less
Authority Delegation Validation Assessment for Managers (C451) This validation assessment covers the authorities and responsibilities delegated to managers in the core public administration (organizations listed in Schedules I and IV of the Financial Administration Act). It evaluates knowledge of assets and acquired services, financial management, human resources management and Information management. (Online, 01:30 hours)	Online	Finance; Procurement	GC and Public Sector Skills		Supervisors; Managers	1-3.5 hours (Half-day)
Basics of Staffing in the Public Service (H200) - Module 1 This module provides a clear understanding of the application and requirements of the legislative framework that governs staffing in the federal public service as well as the links between staffing and the other human resources disciplines. (Online, 01:18 hours)	Online	Human resources; Building the workforce	GC and Public Sector Skills	Human Resources professionals	Employees; Supervisors; Managers; Functional specialists	1-3.5 hours (Half-day)
Basics of Staffing in the Public Service (H200) - Module 2 In this module, the learner will reflect on what elements that may be considered before starting a hiring process. (Online, 01:30 hours)	Online	Human resources; Building the workforce	GC and Public Sector Skills	Human Resources professionals	Employees; Supervisors; Managers	1-3.5 hours (Half-day)
Become a Great Listener (C043) When you're on the receiving end of a message, you have the responsibility to be receptive to its intended meaning. In this course, you'll work on sharpening those skills, as well as on getting yourself in the proper mindset for communicating. (Online, 00:30 hours)	Online	Communications; Personal development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Becoming a Manager: The Basics (G412) In this online self-paced course, you will cover leadership and management skills and reflect on your own learning and development. (Online, 09:00 hours)	Online	Personal and team development	GC and Public Sector Skills		Supervisors; Managers	8+ hours (Multiple days)
Becoming a Supervisor: The Basics (G312) This self-paced online course gives you the foundation you need. Learn more about your new role and key responsibilities, how to work with a team, and how to become an effective leader. (Online, 15:00 hours)	Online	Leadership; Personal development; Personal and team development	GC and Public Sector Skills		Supervisors; Managers	8+ hours (Multiple days)
Becoming an Inspirational Leader (G010) In this course, you'll learn about the characteristics people look for in an inspiring leader. (Online, 00:30 hours)	Online	Leadership; Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Becoming More Professional Through Business Etiquette (H010) In this course, you'll learn the basics of how to act professionally and practise proper business etiquette. (Online, 00:18 hours)	Online	Personal development; Career development; Personal and team development	Transferable Skills		Employees	1 hour or less
Being an Effective Team Member (X171) This course covers strategies and techniques to help you become a more effective and valued team member. (Online, 00:30 hours)	Online	Personal development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Being Brief: Making a Request Efficiently (B196) This interactive course provides strategies and tools to make verbal requests in two minutes or less while ensuring that a complete and well-constructed message is delivered. At the end of the course, participants will be able to express their requests explicitly and concisely to their immediate supervisor or director who will in turn adopt the same model to effectively share their thoughts. (Classroom, 07:30 hours)	_Classroom	Communications; Service excellence	Transferable Skills		Employees	4-8 hours (Full-day)
Best Practices for Digital Transformation (I502) This course presents best practices for managing change in your organization. It shows you how to adapt business operations, and make them more resilient and flexible in the face of change. (Online, 00:27 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Personal development; Career development; Personal and team development	Digital Academy		Employees; Supervisors; Managers	1 hour or less
Big Data Fundamentals (I017) In this course, you'll learn about the key characteristics of big data, the benefits it can provide, and the types of data it incorporates. (Online, 00:30 hours)	Online	Information management; Personal development; Career development	Digital Academy		Employees	1 hour or less
Big Data Interpretation (I018) In this course, you'll learn about the data analysis process and be introduced to the most common basic and advanced analytic methods, including data mining. (Online, 00:30 hours)	Online	Information management; Personal development; Career development	Digital Academy		Employees	1 hour or less
Bridging the Diversity Gap (W003) This course focuses on what diversity is, what diversity can bring to an organization and the barriers that must be overcome to create a diversified working environment. (Online, 00:30 hours)	Online	Government priorities; Respectful and inclusive workplace	Respectful and Inclusive Workplace		Employees	1 hour or less
Building a Culture of Design Thinking (I605) This course presents ways to develop customer focus so that you can define problems. You'll explore design thinking strategies that will show you how to reframe problems, how to brainstorm solutions and when to use prototypes. (Online, 00:22 hours)	Online	Government priorities; Service excellence	Digital Academy		Executives; Directors	1 hour or less
Building and Leading Successful Teams (X167) In this course, you'll learn methods for team building and team leadership. You'll also learn strategies for avoiding and mitigating team dysfunction and conflict. Finally, you'll learn how successfully leading teams is integral in the modern marketplace. (Online, 00:48 hours)	Online	Human resources; Leadership; Personal development; Personal and team development	Transferable Skills		Supervisors; Managers	1 hour or less
Building Career Development Programs and Succession Planning (G011) In this course, you'll learn about creating development programs for everyone from emerging employees to experienced leaders by considering the key concepts of career development, leadership development, and mentoring. (Online, 00:30 hours)	Online	Human resources; Personal development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Building Innovation Cultures and Leaders (G012) In this course, you'll learn about business innovation cultures and types of innovation leadership. (Online, 00:30 hours)	Online	Leadership; Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Building Rapport with Your Boss (D005) This course teaches strategies for building a strong professional relationship with your boss. (Online, 00:30 hours)	Online	Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Building the Foundation for an Effective Team (G013) In this course, you'll learn about the five stages of team development and strategies for selecting high performers best suited to your project or team. (Online, 00:30 hours)	Online	Human resources; Personal development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Building Your Presentation (C044) In this course, you will learn how to: write the main parts of a presentation so that they're memorable and effective; select and use presentation tools and visual aids; rehearse your presentation-a key step in building confidence for the actual delivery. (Online, 00:30 hours)	Online	Communications; Personal development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Building Your Professional Network (D006) This course provides you with the communication skills required to establish a business network. (Online, 00:30 hours)	Online	Communications; Personal development; Career development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Business Analysis (F106) This course explores the connection between financial elements, performance indicators and results while also examining the function of comptrollership. Participants will learn how to improve organizational performance through the strategic use of financial information and analysis. (Classroom, 22:30 hours)	_Classroom	Finance	GC and Public Sector Skills	Financial officers	Supervisors; Managers; Functional specialists	8+ hours (Multiple days)
Business Continuity Management (S200) This course provides participants with a series of practical activities and exercises to support federal institutions in developing, implementing, and maintaining a business continuity management (BCM) program. Through presentations, discussions, and activities, participants will learn about the business impact analysis (BIA) process, and how to develop business continuity plans (BCPs). (Classroom, 15:00 hours)	_Classroom	Security	GC and Public Sector Skills		Employees	8+ hours (Multiple days)
By Design: How to Use Visuals and Narratives to Build Better Decks (C250) The course teaches the importance of using good visuals and stronger narrative writing in combination, to help inform, build consensus, and drive change. It provides instruction on planning a deck, identifying and responding to audience needs, translating content into appealing visuals, and using tools and resources efficiently to maximize the deck's impact. (Classroom, 08:00 hours)	_Classroom	Communications	Transferable Skills		Employees	4-8 hours (Full-day)
Canada Labour Code, Part II: An Overview (Z065) The Canada Labour Code, Part II ("the Code") governs the health and safety of employees in the federal jurisdiction. Through case studies and examples, this course will give participants a basic understanding of the requirements and application of the Code. (Online, 01:00 hours)	Online	Government priorities; Respectful and inclusive workplace	Respectful and Inclusive Workplace		Employees	1 hour or less
Choosing and Using the Best Solution (D007) In this course, you'll learn how to make smart decisions based on key criteria and decision-making styles. You'll also learn how to plan, manage, evaluate and celebrate solution implementation. (Online, 00:30 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Choosing the Right Interpersonal Communication Method to Make Your Point (C045) In this course, you'll learn how to select the best communication methods to convey your intention to your target audience. (Online, 00:30 hours)	Online	Communications; Personal development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Clarity and Conciseness in Business Writing (C046) In this course, you'll explore techniques for making your writing clearer. (Online, 00:30 hours)	Online	Communications; Personal development; Career development; Communication skills	Transferable Skills		Employees	1 hour or less
Coaching for Effective Leadership (D101) This workshop provides a thorough grounding in the essentials of coaching and an opportunity to immerse in its practice. Participants will improve their active listening and observation skills and expand their capacity to build new levels of trust in their relationships with employees and colleagues. (Classroom, 07:30 hours)	_Classroom	Human resources; Talent management; Workplace management; Leadership	Transferable Skills		Supervisors; Managers; Executives; Directors	4-8 hours (Full-day)
Coaching for Excellence (G406) This online course helps supervisors, managers and functional specialists develop their leadership capacity through coaching. Participants will learn key concepts and tips about performance-based coaching and practice related techniques. (Online, 04:00 hours)	Online	Leadership; Communication Skills; Personal and Team Development; Personal Development	Transferable Skills		Supervisors; Managers; Functional specialists	4-8 hours (Full-day)
Collaborative Learning Group for Managers (G421) This is a total of 5-week mixed online and virtual classroom course during which participants will explore themes of networking, business processes, negotiation and influence. (Virtual classroom, 05:00 hours)	Virtual classroom		GC and Public Sector Skills		Managers	4-8 hours (Full-day)
CollabSpace for Supervisors (G323) This virtual course consists of two weekly 120 minute virtual sessions in which participants will reflect, learn and share on a topic of interest to supervisors during a virtual session with other course participants and a faculty member. (Virtual classroom, 04:00 hours)	Virtual classroom		GC and Public Sector Skills		Supervisors	4-8 hours (Full-day)
Communicating Effectively with Customers (R006) This course explains how to do so. It also covers how to adapt your writing style to communicate by e-mail and document incidents. (Online, 00:30 hours)	Online	Government priorities; Service excellence; Personal development; Communication skills	Transferable Skills		Employees	1 hour or less
Communicating Vision to Your Employees (C047) This course provides a general introduction to vision communication, including its nature and its purpose. (Online, 00:30 hours)	Online	Communications; Leadership; Personal development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Comprehending Financials: A Guide to Financial Statements (F004) In this course, you will learn about each of the three financial statements, their reporting requirements, and how information is arranged within them. (Online, 00:30 hours)	Online	Finance; Personal development; Career development	Transferable Skills		Employees	1 hour or less
Connecting with the Internet of Things (I611) The Internet of Things (IoT) allows objects to be sensed and controlled remotely across an existing network infrastructure. This course covers the basics of IoT, its application, and its value to customers, organizations and everyday life. (Online, 00:30 hours)	Online	Service excellence	Digital Academy		Employees	1 hour or less
Conquering the Challenges of Public Speaking (C048) This course explores methods of delivering an effective speech, such as making a good first impression and building rapport with your audience. (Online, 00:30 hours)	Online	Communications; Personal development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Contract Management (M720) This course is designed for considerably experienced procurement and materiel management functional specialists involved in managing procurement projects where they must be proactive in the way that they plan, monitor and manage their activities throughout the four phases of the procurement process. Participants will learn to minimize the risks associated with the procurement process by adhering to established policies, rules and regulations. (Classroom, 07:30 hours)	_Classroom	Procurement	GC and Public Sector Skills	Materiel Management specialists; Procurement specialists	Functional specialists	4-8 hours (Full-day)
Control the Project Schedule (PMBOK® Guide Sixth Edition) (T926) This course covers the Control Schedule project schedule management process. It assists learners in preparing for the PMI® PMP® certification exam. (Online, 01:00 hours)	Online	Career development; Personal development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Controlling Conflict, Stress and Time in a Customer Service Environment (W021) For the customer service representative, understanding the emotional needs of customers, adapting to their different communication styles, and solving their problems can be extremely stressful and time consuming. (Online, 00:30 hours)	Online	Government priorities; Respectful and inclusive workplace; Service excellence; Personal development; Personal and team development	GC and Public Sector Skills		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Core PMI® Values and Ethical Standards (X003) As a project manager, you will be called upon to address ethical dilemmas. The type and complexity of these dilemmas can vary significantly-from balancing the competing interests of stakeholders to adhering to conflicting legal, multicultural, and multinational rules, regulations, and requirements. (Online, 02:00 hours)	Online	Personal development; Career development	Transferable Skills		Supervisors; Managers	1-3.5 hours (Half-day)
Create Work Breakdown Structure (PMBOK® Guide Sixth Edition) (T923) This course introduces the characteristics and purpose of a Work Breakdown Structure (WBS) and covers the Create WBS process. It assists learners in preparing for the PMI® certification exam. (Online, 01:00 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Creating a Plan for Performance Management (G014) In this course, you'll learn about the nature and benefits of performance management. (Online, 00:30 hours)	Online	Leadership; Personal development; Career development; Personal and team development	GC and Public Sector Skills		Supervisors; Managers; Executives; Directors	1 hour or less
Creating a Project Budget (PMBOK® Guide Sixth Edition) (T927) This course covers the Plan Cost Management, Estimate Costs, and Determine Budget project cost management processes. It assists learners in preparing for the PMI® PMP® certification exam. (Online, 01:00 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Creating a Respectful Workplace (G417) This self-paced online course enables the learner to define harassment and its context and informs them about resolution mechanisms defined by the Treasury Board of Canada Secretariat. (Online, 04:00 hours)	Online	Respectful and inclusive workplace; Human resources; Building the workforce; Workplace management	Respectful and Inclusive Workplace		Employees	4-8 hours (Full-day)
Creating Engagement with Virtual Reality (I613) This course examines the characteristics of VR and its many different business uses in cyberspace. You'll explore the factors affecting a VR participant's sense of presence and the ways of distinguishing between different levels of the immersive environment. (Online, 00:21 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Personal development; Career development; Personal and team development	Digital Academy		Employees; Supervisors; Managers	1 hour or less
CSPS Premium: GBA+ in the Federal Policy Cycle (P004) The CSPS Premium: GBA+ in the Federal Policy Cycle course offers an intensive, in-person learning experience to small groups on gender-based analysis (GBA+) to address this important GoC priority. (Classroom, 30:00 hours)	_Classroom	Government priorities; Policy and regulation	Respectful and Inclusive Workplace	Policy specialists	Supervisors; Managers; Executives; Functional specialists	8+ hours (Multiple days)
CSPS Premium: Leadership and Indigenous Relations (K202) The course provides participants with a conceptual policy framework that covers, simultaneously and holistically, the processes of policy development and decision-making in a co-development and partnership dynamic. (Virtual classroom, 12:00 hours)	Virtual classroom	Government priorities	Indigenous Learning		Assistant Deputy Ministers; Directors General; Directors; Executives	8+ hours (Multiple days)
Cultivating Cross-Functional Team Collaboration (I634) This course shows you how to establish and cultivate true cross-functional team collaboration. It explains the characteristics of this approach and the resulting benefits. (Online, 00:24 hours)	Online	Communications; Government priorities; Service excellence; Information management; Information technologies; Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Cultivating Enterprise Agile (I635) This course examines agile enterprise and its benefits. You'll learn about the factors for implementing it successfully, and the key steps involved. (Online, 00:21 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Personal development; Career development; Personal and team development	Transferable Skills		Employees; Managers; Supervisors; Directors	1 hour or less
Cultivating Relationships with Your Peers (D008) This course explores how you can identify the peers in your organization who are especially important to meeting your goals. It will help you develop and maintain solid, mutually beneficial relationships with the people who matter most to you. (Online, 00:30 hours)	Online	Personal development; Career development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Cultural Competency - Indigenous Perspectives (K106) This course is designed to help employees identify their respective biases and values and develop cultural competencies to building positive and respectful relationships with Indigenous peoples within a public service context. (Classroom, 07:30 hours)	_Classroom	Personal development; Government priorities	Indigenous Learning		Supervisors; Managers; Employees	4-8 hours (Full-day)
Cultural Self-Reflection: What I Know and What I Don't Know (K099) In this course, we demystify the idea of bias and unconscious bias and help you develop the competencies needed to build respectful relationships with First Nations, Métis and Inuit. (Online, 00:30 hours)	Online	Government priorities; Respectful and inclusive workplace; Service excellence; Values and ethics	Indigenous Learning		Employees	1 hour or less
Cyber Security in the GC and Online Exposure (I227) This in-class workshop, designed and built by the Cyber Centre Learning Hub at the Canadian Centre for Cyber Security, is aimed at GC employees at all levels who wish to become more familiar with the cyber security landscape and become knowledgeable on how to protect classified and sensitive information on GC networks. (Classroom, 04:00 hours)	_Classroom	Information technologies; Information management; Security	Digital Academy	Information management specialists; Information technologies specialists; Security specialists	Employees; Managers; Supervisors; Executives; Directors; Directors General; Assistant Deputy Ministers	4-8 hours (Full-day)
Cyber Security in the GC for Home and Telework (I226) The workshop will focus on basic cyber security concepts and home network essentials. It will also cover system settings to reduce online exposure and the implementation of defensive technologies as well as address business requirements, how to align security for your needs and what to do in case of an incident. (Classroom, 04:00 hours)	_Classroom	Information technologies; Information management; Security	Digital Academy	Information management specialists; Information technologies specialists; Security specialists	Employees; Managers; Supervisors; Executives; Directors; Directors General; Assistant Deputy Ministers	4-8 hours (Full-day)
Cyber Security in the GC for Non-IT Employees (I225) This introductory course, designed and built by the Cyber Centre Learning Hub at the Canadian Centre for Cyber Security, is aimed at personnel who may support cyber and IT security within their organization, but are not themselves Cyber or IT security specialists. (Online, 07:30 hours)	Online	Information technologies; Security	Digital Academy		Supervisors; Managers; Employees	4-8 hours (Full-day)
Dealing with Customer Service Incidents and Complaints (R011) This course covers the proper procedures and processes for delivering effective customer service. (Online, 00:30 hours)	Online	Government priorities; Service excellence; Personal development; Career development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Define and Sequence Activities (PMBOK® Guide Sixth Edition) (T924) This course covers the Plan Schedule Management, Define Activities, and Sequence Activities project schedule management processes. It assists learners in preparing for the PMI® PMP® certification exam. (Online, 01:00 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Defining Alternative Solutions to a Problem (D009) In this course, you'll learn how to define ideal states and generate and evaluate solutions. You'll also learn how to recognize and avoid common problem-solving pitfalls. (Online, 00:30 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Demystifying Your Pay Stub (C605) This online course provides tips and tricks that will help you decipher the information on various pay stubs for the same pay and identify which common factors may affect pay. (Online, 00:45 hours)	Online	Human resources; Operational effectiveness	GC and Public Sector Skills		Employees	1 hour or less
Design Thinking for Innovation: Brainstorming and Ideation (T939) In this course, you'll learn techniques to spur creative thinking and communicate and critique ideas. (Online, 00:24 hours)	Online	Service excellence; Leadership; Personal development; Career development	Transferable Skills		Employees; Managers; Supervisors; Directors	1 hour or less
Design Thinking for Innovation: Defining Opportunities (T938) In this course, you will learn how to translate data into actionable insights and define opportunities through tools like experience mapping and affinity clustering. (Online, 00:24 hours)	Online	Government priorities; Service excellence; Leadership; Personal development; Career development	Transferable Skills		Employees; Managers; Directors	1 hour or less
Design Thinking for Innovation: Prototyping and Testing (T940) In this course, you'll learn techniques for prototyping and testing, and how to iteratively develop solutions more efficiently with stakeholders. (Online, 00:24 hours)	Online	Service excellence; Leadership; Personal development; Career development	Transferable Skills		Employees; Managers; Supervisors; Directors	1 hour or less
Design Thinking for Innovation: Stakeholder Engagement (T937) In this course, you'll learn how to identify and interact with key stakeholders and to communicate their point of view through effective design-thinking methods. (Online, 00:24 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Managers; Supervisors; Directors	1 hour or less
Develop and Manage Resources (PMBOK® Guide Sixth Edition) (T929) This course covers the Develop Team, Manage Team, and Control Resources project management processes. It assists learners in preparing for the PMI® PMP® certification exam. (Online, 01:00 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Develop the Project Schedule (PMBOK® Guide Sixth Edition) (T925) This course covers the Estimate Activity Durations and Develop Schedule project schedule management processes. It assists learners in preparing for the PMI® PMP® certification exam. (Online, 01:00 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Developing a Growth Mind-set (G054) In this course, you'll learn about the characteristics of a growth mindset, such as perseverance, and how to distinguish it from a fixed mindset. (Online, 00:18 hours)	Online	Government priorities; Respectful and inclusive workplace; Leadership; Career development; Communication skills; Personal and team development	Transferable Skills		Employees; Managers; Supervisors; Directors; Executives	1 hour or less
Developing a Personal Accountability Framework (T201) In this course, you'll learn about the importance of personal accountability. (Online, 00:30 hours)	Online	Personal development; Career development	Transferable Skills		Employees	1 hour or less
Developing a Plan to Further Your Career (H014) This course guides you through the process of taking stock of your values, interests, skills, and needs, by which you can determine your strengths. (Online, 00:30 hours)	Online	Personal development; Career development	Transferable Skills		Employees	1 hour or less
Developing a Statement of Work and Evaluation Criteria (M711) This course covers two critical elements of the solicitation process: the statement of work and the evaluation of bids submitted. Participants will learn how to write requirements to obtain the product or service desired and how to set evaluation criteria that will help to select the appropriate bidder. (Classroom, 15:00 hours)	_Classroom	Procurement	GC and Public Sector Skills	Materiel Management specialists; Procurement specialists	Employees; Supervisors; Managers; Functional specialists	8+ hours (Multiple days)
Developing an Effective Business Case (T038) This course is for anyone interested in learning how to prepare an effective business case. You'll learn what a business case is and when to use it, how to align it with your company's goals, what research you need to do, and what information you should include in your business case. (Online, 00:30 hours)	Online	Personal development; Communication skills; Personal and team development	Transferable Skills		Employees	1 hour or less
Developing and Supporting an Agile Mind-set (I557) This course explains why it's important for organizations to cultivate a culture of agility. You'll explore the characteristics that distinguish an agile mindset from a fixed mindset. (Online, 00:24 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Personal development; Career development; Personal and team development	Digital Academy		Employees; Managers; Supervisors; Directors	1 hour or less
Developing Effective Regulatory Impact Analysis Statements (R005) This course explains the role and key requirements of Regulatory Impact Analysis Statements (RIAS) in federal regulatory initiatives. Participants will learn to plan and develop effective RIAS in accordance with the requirements of the Cabinet Directive on Regulatory Management, its related frameworks and the stages of the life cycle approach to regulating. (Classroom, 07:30 hours)	_Classroom	How government works	GC and Public Sector Skills	Regulators	Executives; Directors; Functional specialists	4-8 hours (Full-day)
Developing Performance Agreements and Learning Plans (G133) This course is designed to help managers develop performance agreements and learning objectives for their employees. Participants will better understand the performance management cycle, be equipped to initiate conversations with their employees and acquire tools and strategies to help their employees develop competencies and perform at the required level. (Classroom, 07:30 hours)	_Classroom	Human resources; Talent management; Leadership	GC and Public Sector Skills		Supervisors; Managers	4-8 hours (Full-day)
Developing Successful Coaching Relationships (X168) In this course, you'll learn coaching techniques for building dynamic and purposeful coaching relationships. You'll learn some coaching principles that will guide you in helping your team members exceed their preconceived limitations and reach their full potential. (Online, 00:54 hours)	Online	Human resources; Leadership; Personal development; Personal and team development	Transferable Skills		Supervisors; Managers	1 hour or less
Developing Your Business Ethics (D010) In this course, you will learn: some basic myths about business ethics; ethical approaches you could follow at work and more. (Online, 00:30 hours)	Online	Government priorities; Values and ethics; Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Digital in Practice (I602) This virtual course, offered through the CSPS Digital Academy, provides a high-level overview of the Government of Canada's Digital Standards. It looks at the positive impact of the standards on the work of public servants and discusses how we can adapt to this new reality. (Virtual classroom, 02:30 hours)	Virtual classroom	Communications; Government priorities; Service excellence; How government works; Information management; Leadership; Policy and regulation	Digital Academy	Policy specialists; Service specialists	Employees	1-3.5 hours (Half-day)
Discover Digital (I205) This course, offered through the CSPS Digital Academy, aims to guide learners through the impact of new and emerging digital methodologies while exploring digital standards and their relevance to the public service. Participants will learn the meaning of digital in a government context, assemble their digital toolbox and explore new approaches of creating a digitally-enabled work environment in their own organizations. (Classroom, 07:00 hours)	_Classroom	Communication skills; Government priorities; Information management; Information technologies; Operational effectiveness; Service excellence	Digital Academy		Employees; Managers; Supervisors	4-8 hours (Full-day)
Discover Digital for Executives (I500) This course, offered through the CSPS Digital Academy, introduces public service executives to the Government of Canada's Digital Standards and looks at the impact of new and emerging approaches to doing business. (Virtual classroom, 10:00 hours)	Virtual classroom	Communications; Government priorities; Service excellence; How government works; Information management; Leadership; Policy and regulation	Digital Academy		Directors; Directors General; Executives	8+ hours (Multiple days)
Discover Digital for Executives Module #4 - Share Your Learning Experience: Peer Connect (I501) This 1 hour virtual session is the last module of the I500 Discover Digital for Executives offering in which participants have explored new ways of leading in more iterative, collaborative and responsive methods to align with citizen/client raised expectations. (Virtual classroom, 01:00 hours)	Virtual classroom	Communications; Government priorities; Service excellence; How government works; Information management; Leadership; Policy and regulation	Digital Academy		Directors; Directors General	1 hour or less
Disposal of Surplus Moveable Crown Assets and Investment Recovery (M715) This course presents a practical approach to the disposal of surplus moveable assets within the context of legal and policy constraints. Participants will become familiar with the established framework for developing investment recovery plans at the departmental level. (Classroom, 15:00 hours)	_Classroom	Procurement	GC and Public Sector Skills	Materiel Management specialists	Functional specialists	8+ hours (Multiple days)
Do We Have a Failure to Communicate? (C049) Communicating effectively can be challenging when the message is difficult. By showing patience, perseverance, and accountability, you can get communication back on track and reach mutual understanding and agreement. (Online, 00:30 hours)	Online	Communications; Personal development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Editing and Proofreading Business Documents (C050) This course describes how to edit and proofread effectively, covering key areas such as tone, structure, clarity and accuracy, as well as common grammar, punctuation and spelling mistakes. (Online, 00:30 hours)	Online	Communications; Personal development; Career development; Communication skills	Transferable Skills		Employees	1 hour or less
Effective Team Communication (X170) In this course, you'll learn about different verbal barriers to effective team communication and strategies for overcoming them. (Online, 00:30 hours)	Online	Personal development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Effective Two-Minute Briefings (Z132) This highly interactive course introduces the strategies and tools needed to effectively communicate the essence of an issue at hand in two minutes or less while ensuring that what is said is thorough and well-constructed. Participants will learn how to brief their deputy heads and ministers by confidently and succinctly delivering their main messages with maximum effectiveness. (Classroom, 04:00 hours)	_Classroom	Communications; Human resources	Transferable Skills		Executives; Directors	4-8 hours (Full-day)
Effectively Directing and Delegating as a Manager (X178) This course provides information on the key proficiencies of managing people, such as setting direction and establishing clear objectives and goals for your direct reports. (Online, 01:00 hours)	Online	Communications; Government priorities; Service excellence	GC and Public Sector Skills		Managers	1 hour or less
Electrical Safety (S002) This is an awareness-level course on how to work safely with electricity. It focuses on specific electrical hazards found in the workplace and methods to minimize or eliminate those hazards. The course content is designed to comply with the intent of the applicable regulatory requirements and best practice standards. (Online, 01:00 hours)	Online	Personal development; Personal and team development; Security; Respectful and inclusive workplace; Government priorities	Respectful and Inclusive Workplace		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Embracing an Agile Culture for Business Growth (I556) This course explains the benefits of adopting an agile mindset, as well as the best practices and the right conditions for making the change. You'll learn about the leadership styles necessary for agile success. (Online, 00:24 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Career development; Personal and team Development	Digital Academy		Employees; Managers; Supervisors; Directors	1 hour or less
Embracing the Cloud for Business Efficiency (I623) This course covers the deployment options and the benefits of effectively utilizing cloud-based technologies and big data. You'll explore different deployment models, as well as ways to migrate to cloud services and use them. (Online, 00:24 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Career development; Personal and team development	Digital Academy		Employees; Supervisors; Managers	1 hour or less
Emergency and Disaster Preparedness (S003) This course was designed and developed to provide instruction on emergency response, safety, reporting, and evacuation of company facilities and work areas in the event of a natural disaster, fire, bomb threat, or other emergency. (Online, 00:30 hours)	Online	Personal development; Personal and team development; Security; Respectful and inclusive workplace; Government priorities	Respectful and Inclusive Workplace		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Employee Engagement Through Transformational Leadership (G308) This course uses a reflective and experiential approach to encourage participants to analyze and adjust their leadership style through the lens of transformational leadership so they can bring about positive changes in their organization. Participants will develop a personal action plan to transfer their new knowledge to the workplace. (Classroom, 07:30 hours)	_Classroom	Communications; Human resources; Leadership	Transferable Skills		Supervisors; Managers; Executives; Directors	4-8 hours (Full-day)
Employment Equity Under the Employment Equity Act (P745) This course provides clear information on the application and legal obligations governing employment equity in the federal public service under the Employment Equity Act (EEA). It also presents the links between employment equity and other human resources disciplines, and addresses the duty to accommodate in the workplace. (Online, 01:00 hours)	Online	Values and ethics; Respectful and inclusive workplace; Government priorities	Respectful and Inclusive Workplace	Human Resources professionals	Human Resources professionals	1 hour or less
Enabling Business-IT Collaboration and Strategic Alignment (I636) In this course, you'll examine effective business-IT collaboration. You'll explore the critical concepts, processes and best practices for establishing an effective strategic alignment and avoiding common pitfalls. (Online, 00:24 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Career development; Personal and team development	Digital Academy		Employees; Managers; Supervisors; Directors	1 hour or less
Encouraging Team Communication and Collaboration (C052) In this course, you'll learn techniques for encouraging effective communication and overcoming communication problems. (Online, 00:30 hours)	Online	Communications; Personal development; Communication skills; Personal and team development	Transferable Skills		Employees	1 hour or less
Energy Efficiency Expert Evaluations (M725) This course has been adapted from training material for the US Department of Energy's Federal Energy Management Program and is being delivered through the Natural Resources Canada's Greening Government Services. (Online, 00:48 hours)	Online	Procurement	GC and Public Sector Skills	Real Property specialists	Employees; Functional specialists	1 hour or less
Ensuring Onboarding Success (H302) This course provides managers with insight into their unique role and outlines the benefits of properly onboarding new hires. (Online, 00:30 hours)	Online	Human resources; Personal development; Personal and team development	Transferable Skills	Human Resources professionals	Employees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers	1 hour or less
Ensuring Successful Presentation Delivery (C053) In this course, you will learn how to set up the right environment for your presentation. You'll also learn techniques for managing stage fright and for using your voice and body language effectively to deliver your message. (Online, 00:30 hours)	Online	Communications; Personal development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Establishing Effective Virtual Teams (X175) In this course, you'll learn about teamwork and team leadership when working on a virtual team. (Online, 01:00 hours)	Online	Human resources; Personal development; Personal and team development	Transferable Skills		Supervisors; Managers	1 hour or less
Establishing Team Goals and Responsibilities, and Using Feedback Effectively (G015) In this course, you'll learn how to build a team-including how to set effective team goals, identify roles and assess team members' competencies-and assign roles based on these competencies. (Online, 00:30 hours)	Online	Leadership; Personal development; Communication skills; Personal and team development	Transferable Skills		Supervisors; Managers; Executives; Directors	1 hour or less
Evaluating Federal Programs and Initiatives: Introduction (R711) This course provides an overview of the evaluation requirements and processes and explains how evaluations provide important support to the resource allocation process in the Government of Canada. Participants will learn how evaluations relate to the Policy on Management, Resources and Results Structure and the Policy on Transfer Payments and get a better sense of the impacts of evaluations and their processes on decision making and the delivery and management of federal programs and initiatives. (Classroom, 07:30 hours)	_Classroom	How government works	GC and Public Sector Skills	Evaluators	Functional specialists	4-8 hours (Full-day)
Executive Authority Delegation Training Assessment (G610) In their daily roles and responsibilities, executives must think through complex situations and make sound decisions in compliance with the key legislation and policy frameworks governing their delegated authorities. (Online, 03:00 hours)	Online	Finance; Procurement	GC and Public Sector Skills		Supervisors; Managers	1-3.5 hours (Half-day)
Exploring Customer Journey Mapping (I607) In this course, you'll learn how to create a customer journey map. This problem-solving tool can help you brainstorm effective solutions for key customer pain points. (Online, 00:22 hours)	Online	Communications; Government priorities; Service excellence; Information management; Information technologies; Personal and team development	Digital Academy		Employees; Managers; Supervisors	1 hour or less
Exploring Data Visualization (I519) This course sets out the considerations for creating data visualizations and explains how to present your message with the help of data visualization tools. You'll learn how to communicate clearly with data visualizing techniques. (Online, 00:30 hours)	Online	Communications; Government priorities; Service excellence; Information management; Information technologies; Career development; Personal and team development	Digital Academy		Employees; Managers; Supervisors	1 hour or less
Exploring the Relationship Between UI/UX Design (I609) This course examines UI/UX design and how the two together create user-pleasing apps with effective user interface. You'll learn about the key trends in UX and UI design and principles. (Online, 00:24 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Career development; Personal and team development	Digital Academy		Employees; Supervisors; Managers	1 hour or less
Exploring Virtual Collaboration (G055) This course explores virtual collaboration, including the benefits, best practices for successful implementation, and the way to choose the right technology. (Online, 00:24 hours)	Online	Communications; Government priorities; Leadership; Career development; Communication skills; Personal and team development	Transferable Skills		Employees; Managers; Supervisors; Directors	1 hour or less
Facilitating Sustainable Change (X179) In this course, you'll learn about key outputs of a change initiative, how to identify stakeholder groups, and how to evaluate the keys to sustainable change. (Online, 01:00 hours)	Online	Human resources; Personal development; Personal and team development	Transferable Skills		Managers	1 hour or less
Facing and Resolving Conflict in the Workplace (W022) A workplace conflict won't go away on its own; you need a plan to address it. In this course, you'll learn about sources and signs of conflict, a process for resolving it, and ways to get the process back on track if difficulties arise. (Online, 00:30 hours)	Online	Government priorities; Respectful and inclusive workplace; Personal development; Communication skills; Personal and team development	Respectful and Inclusive Workplace		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Facing Challenges as a First-time Manager (X173) This course describes ways to manage former colleagues effectively and establish credibility as a first-time manager. (Online, 01:00 hours)	Online	Human resources; Personal development; Personal and team development	GC and Public Sector Skills		Supervisors; Managers	1 hour or less
Facing Confrontation in Customer Service (R012) This course discusses the typical trouble spots in dealing with angry customers and explores how to avoid these situations or overcome them. (Online, 00:30 hours)	Online	Government priorities; Service excellence; Personal development; Career development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Facing the Management Challenges of Difficult Behaviour and Diverse Teams (X176) This course covers useful techniques and processes for conflict resolution. (Online, 01:00 hours)	Online	Human resources; Personal development; Personal and team development	GC and Public Sector Skills		Supervisors; Managers	1 hour or less
Federal Basic Emergency Management (C400) This course introduces the basic concepts of the four components of emergency management common to all departments and agencies: prevention/mitigation, preparedness, response and recovery. Participants will discover how successful emergency management activities are a shared responsibility between all levels of government, the private sector and international organizations. (Online, 03:00 hours)	Online	Security	GC and Public Sector Skills	Security specialists	Functional specialists	1-3.5 hours (Half-day)
Financial Literacy for Directors of Crown Corporations (Z116) This course explores the fundamentals of how to interpret financial statements, balance sheets and other financial reports of Crown corporations, a skill required for membership on a Crown corporation's audit committee. Participants will learn about the budget planning process, applying audit rules and implementing an audit plan. (Online, 01:00 hours)	Online	Finance	GC and Public Sector Skills		Executives; Directors; Directors General; Assistant Deputy Ministers	1 hour or less
Financial Management Control Frameworks (F111) This course introduces key financial legislation, regulations and policies and their impact in the federal government work environment. (Online, 03:30 hours)	Online	Finance	GC and Public Sector Skills	Financial officers	Employees; Supervisors; Managers; Functional specialists	1-3.5 hours (Half-day)
Financial Management Systems (F113) This course explores the purpose and function of departmental financial management systems and their links with materiel management, program and other central systems. (Online, 03:00 hours)	Online	Finance	GC and Public Sector Skills	Financial officers	Functional specialists	1-3.5 hours (Half-day)
Financial Statement Analysis for Non-financial Professionals (F005) This course covers some of the methods for analyzing financial statements from the perspective of a non-financial professional. (Online, 00:30 hours)	Online	Finance; Personal development; Career development	Transferable Skills		Employees	1 hour or less
Finding Your Bearings as a Project Manager (T039) If you want to learn the basics of what it means to lead a project without all the technical jargon, this course is for you. You'll learn foundational concepts such as what a project is and what you'll be responsible for, and things you'll need to understand before planning begins. (Online, 00:30 hours)	Online	Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Fire Safety and Prevention (S004) This course addresses how to prevent fires and recognize fire hazards. It will also discuss what actions to take in the event of a fire, including the proper use of portable fire extinguishers. (Online, 00:30 hours)	Online	Personal development; Personal and team development; Security; Respectful and inclusive workplace; Government priorities	Respectful and Inclusive Workplace		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
First Nations in Canada (K101) This course looks at some of the governance structures, traditions and current realities of First Nations and their relationships with the Government of Canada. You will see how the Government's actions in the past continue to impact First Nations communities in the present. (Online, 01:00 hours)	Online	Values and ethics; Service excellence; Respectful and inclusive workplace; Government priorities	Indigenous Learning		Employees	1 hour or less
Fostering Mentoring Relationships (H016) This course covers the benefits of mentoring programs for employees, mentors, and the organization as a whole and explores the differences between mentoring and coaching relationships. (Online, 00:30 hours)	Online	Leadership; Personal development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers	1 hour or less
Fostering the Use of GCdocs: Virtual Classroom (I014) This online instructor-led course provides participants with the knowledge and skills they need to be an effective resource person to support the implementation of GCdocs within their organization. (Virtual classroom, 07:30 hours)	Virtual classroom	Government priorities; Information management	GC and Public Sector Skills	Information management specialists	Employees; Managers; Supervisors; Functional specialists	4-8 hours (Full-day)
Fundamentals of Information Management (I301) This course presents basic Information management concepts and principles as well as tips and best practices for managing information. Participants will gain knowledge and best practices to help them apply effective Information management in their day-to-day work. (Online, 01:00 hours)	Online	Information management	GC and Public Sector Skills	Information management specialists	Functional specialists	1 hour or less
Fundamentals of Physical Security (S204) This online course allows these specialists to apply the basic knowledge needed to design physical security programs and to think critically about existing programs. (Online, 02:30 hours)	Online	Security	GC and Public Sector Skills		Employees	1-3.5 hours (Half-day)
Fundamentals of Process Management (T400) Every employee can benefit from a basic understanding of business process management. This online self-paced course features a series of short videos illustrating aspects of business process management. A number of accompanying exercises, questions for reflection and job aids will further develop basic knowledge and skills in this critical aspect of government functioning. (Online, 03:00 hours)	Online	Government priorities	Transferable Skills		Employees	1-3.5 hours (Half-day)
Fundamentals of Service Excellence (S001) By exploring how the government identifies the service expectations of Canadians, participants will learn to deliver inclusive service using a variety of communication skills and techniques. Participants will also gain skills to cope with difficult situations, applying effective resolution strategies and techniques in practical exercises. (Classroom, 15:00 hours)	_Classroom	Government priorities; Service excellence	GC and Public Sector Skills	Service specialists	Employees; Functional specialists	8+ hours (Multiple days)
Fundamentals of Writing for the Web (A313) This course introduces new web writers to best practices for planning, writing and managing their web content. Participants will learn techniques for creating clear, readable content that best serves their audience's needs. (Classroom, 07:30 hours)	_Classroom	Communications; Government priorities; Information technologies	GC and Public Sector Skills	Communications specialists; Information technologies specialists	Supervisors; Managers; Functional specialists	4-8 hours (Full-day)
Gaining a Positive Perspective on Feedback (D011) This course covers the value of feedback and how it differs from praise. You'll also learn how to manage your reactions and responses to feedback, and how to use it for professional growth. (Online, 00:30 hours)	Online	Personal development; Personal and team development	GC and Public Sector Skills		Employees; Supervisors; Managers	1 hour or less
Gauging Your Organization's High-performing Potential (G016) This course helps you assess your organization's potential for high performance in terms of its mission statement, strategy, performance measurement strategies, customer orientation, leadership, and culture. (Online, 00:30 hours)	Online	Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
GCdocs Fundamentals: Classroom (I007) This course introduces the key features of GCdocs and is essential for all new GCdocs users. Participants will learn how to use GCdocs effectively to improve how they save, find, share and manage digital information in the workplace. (Classroom, 07:30 hours)	_Classroom	Government priorities; Information management	GC and Public Sector Skills	Information management specialists	Employees; Managers; Functional specialists	4-8 hours (Full-day)
GCdocs Fundamentals: Online Self-paced (I010) This online course provides participants with a comprehensive overview of GCdocs, including tutorials on the system's essential features. Participants will gain access to just-in-time training on the key elements of GCdocs, which they can refer back to at any time. (Online, 03:00 hours)	Online	Information management	GC and Public Sector Skills		Employees	1-3.5 hours (Half-day)
GCdocs Fundamentals: Virtual Classroom (I012) This instructor-led course delivered via WebEx introduces participants to the basic features of GCdocs in an environment that combines live demonstrations from an instructor and interaction with peers in an online setting. (Virtual classroom, 04:00 hours)	Virtual classroom	Government priorities; Information management	GC and Public Sector Skills	Information management specialists	Employees; Managers; Supervisors; Functional specialists	4-8 hours (Full-day)
GCdocs16 - Putting It All Into Practice (I026) This is the seventh of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. Here, learners apply what they learned in the six preceding online courses. (Online, 00:10 hours)	Online	Information management	GC and Public Sector skills		Employees	1 hour or less
GCdocs16 - What It's All About (I020) This is the first of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. It introduces learners to GCdocs and the key benefits of this tool. (Online, 00:15 hours)	Online	Information management	GC and Public Sector skills		Employees	1 hour or less
Gender-based Analysis Plus (GBA+): Applying Your Knowledge (T731) Together, Gender-based Analysis Plus (GBA+) and the Gender Results Framework provide a strong foundation for identifying and removing barriers to gender equality in public policies, programs, services and other government initiatives. (Classroom, 07:30 hours)	_Classroom	Policy and regulation	Respectful and Inclusive Workplace	Evaluators; Policy specialists; Regulators; Service specialists	Supervisors; Managers; Functional specialists	4-8 hours (Full-day)
Getting Around in GCdocs16 (I021) This is the second of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. It teaches learners how to use the tool and navigate around the Classic View interface and its workspaces. (Online, 00:19 hours)	Online	Information management	GC and Public Sector skills		Employees	1 hour or less
Getting Started with Cloud Computing: Amazon Web Services (AWS) (I621) Get a comprehensive overview of the opportunities, applications and limitations of cloud computing, as well as what it means to set up proper architecture and infrastructure. (Virtual classroom, 12:00 hours)	Virtual classroom	Communications; Government priorities; Service excellence; How government works; Information management; Leadership; Policy and regulation	Digital Academy		Employees	8+ hours (Multiple days)
Getting Started With Cloud Computing: Microsoft (Cloud Adoption Framework for architects and managers) (I640) Get a comprehensive overview of the opportunities, applications and limitations of cloud computing, as well as what it means to set up proper architecture and infrastructure. (Virtual classroom, 02:00 hours)	Virtual classroom	Communications; Service excellence; How government works; Information management; Information technologies; Leadership; Policy & regulation	Digital Academy		Employees; Managers; Supervisors	1-3.5 hours (Half-day)
Getting Started With Cloud Computing: Microsoft (For non-technical roles) (I639) Get a comprehensive overview of the opportunities, applications and limitations of cloud computing, as well as what it means to set up proper architecture and infrastructure. (Virtual classroom, 02:00 hours)	Virtual classroom	Communications; Service excellence; How government works; Information management; Information technologies; Leadership; Policy & regulation	Digital Academy		Employees	1-3.5 hours (Half-day)
Getting Started with Machine Learning (I630) This course examines what machine learning is, what its potential benefits are and what are some of the associated considerations. (Online, 00:24 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Career development; Personal and team development	Digital Academy		Employees; Supervisors; Managers	1 hour or less
Getting the Big Picture by Defining the Project's Scope and Team (T040) In this course, you will learn how to nail down all those big-picture details so that your project gets off on the right foot. (Online, 00:30 hours)	Online	Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Getting to the Root of a Problem (T041) In this course, you'll learn about identifying stakeholders, gaining their input and trust, and using analysis techniques to get to the root cause of a problem. (Online, 00:30 hours)	Online	Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Government Planning, Budgeting, Reporting and Evaluation Cycle (F112) This course provides the fundamental knowledge and a basic understanding of the series of events that constitute the financial management life cycle in the federal government. Participants will gain insight and learn the guiding principles with which to make informed decisions on matters of financial management. (Online, 03:00 hours)	Online	Finance	GC and Public Sector Skills	Financial officers	Functional specialists	1-3.5 hours (Half-day)
Green Procurement (C215) This online course introduces the federal government's Policy on Green Procurement and provides detailed strategies and tools for applying its principles throughout the procurement process. Participants will explore the reasons for buying green, identify the major eco-labels and what makes a good or service green, apply life-cycle analysis and define value for money. (Online, 03:00 hours)	Online	Procurement	GC and Public Sector Skills	Materiel Management specialists; Procurement specialists	Employees; Supervisors; Managers; Functional specialists	1-3.5 hours (Half-day)
Handling Team Conflict (W008) In this course, you'll learn about what causes conflict within a team and the important role of healthy communication in handling conflict. (Online, 00:30 hours)	Online	Government priorities; Respectful and inclusive workplace; Personal development; Personal and team development	Respectful and Inclusive Workplace		Employees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers	1 hour or less
Harassment and Violence Prevention for Designated Recipients and Employers (W103) This online self-paced course focuses on the roles and duties of designated recipients and employer representatives under the Canada Labour Code, Part II, and the Work Place Harassment and Violence Prevention Regulations. (Online, 01:00 hours)	Online	Workplace management	Respectful and Inclusive Workplace		Employees	1 hour or less
Harassment and Violence Prevention for Employees (W101) This online self-paced course provides an overview of the Canada Labour Code, Part II, and the Work Place Harassment and Violence Prevention Regulation, with a focus on the responsibilities of employees in the federal jurisdiction. (Online, 01:00 hours)	Online	Workplace management	Respectful and Inclusive Workplace		Employees	1 hour or less
Harassment and Violence Prevention for Managers and Committees/Representatives (W102) This online self-pace course focuses on the roles and duties of managers, work place committee members, and health and safety representatives under the Canada Labour Code, Part II, and the Work Place Harassment and Violence Prevention Regulations. (Online, 01:00 hours)	Online	Workplace management	Respectful and Inclusive Workplace		Employees	1 hour or less
Harmonized Threat and Risk Assessment (HTRA) (A341) This course introduces a comprehensive five-phase threat and risk assessment (TRA) methodology, applicable to any security situation, with practical examples and exercises. Participants will learn to interpret a completed TRA, apply the Harmonized Threat and Risk Assessment (HTRA) methodology to practical environments and understand how a TRA fits in their overall security program. (Classroom, 22:30 hours)	_Classroom	Security	GC and Public Sector Skills	Security specialists	Functional specialists	8+ hours (Multiple days)
Harnessing Change (E500) This online self-paced course will help the learners harness change in their work environment and learn about their personal change profile. Using various scenarios, learners will explore strategies for facing change in a government context. (Online, 01:00 hours)	Online	Personal development	Transferable Skills		Employees	1 hour or less
Harnessing the Power of Data Science for Business Growth (I522) In this course, you'll explore the characteristics and key elements of data science, and its potential benefits for organizations. (Online, 00:24 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Personal development; Career development; Personal and team development	Digital Academy		Employees; Managers; Supervisors; Directors	1 hour or less
Having Constructive Performance Conversations (G131) This workshop provides managers with an opportunity to develop the skills necessary to better manage difficult conversations with empathy and influence towards reaching common and practical goals. Participants will benefit from practical techniques and advice on creating a safe and open environment for the discussion of difficult topics in the workplace. (Classroom, 03:30 hours)	_Classroom	Human resources; Workplace management; Leadership	GC and Public Sector Skills		Supervisors; Managers; Executives; Directors	1-3.5 hours (Half-day)
How Blockchain Technology is Transforming Businesses (I612) This course examines cryptograph and blockchain technology, the changes it makes to the way business transactions take place, and the differences between public and private versions. (Online, 00:22 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Career development; Personal and team development	Digital Academy		Employees; Supervisors; Managers	1 hour or less
How Data Literate Are You? (I560) This course leads the learner through a series of individual and organizational data competency questions, and provides a proficiency level result, along with a personalized data persona and list of learning resources. (Online, 00:21 hours)	Online	Communications; Service excellence; How the government works; Human resources; Career development; Personal and team development; Information management; Information technology; Policy and regulation	Digital Academy		Employees; Supervisors	1 hour or less
How Government Works (G203) This course explores How government works with the help of guest speakers and the analysis of current legislation. Participants will have the opportunity to learn what actually happens behind the scenes in the government system. (Classroom, 22:30 hours)	_Classroom	How government works	GC and Public Sector Skills	Policy specialists	Employees; Executives; Directors; Functional specialists	8+ hours (Multiple days)
How Public Policy Implementation Works (T719) This introductory course outlines the processes that lead to the implementation of public policies within the federal public service, including the establishment of programs and services. Participants will learn about the different steps of implementation, from program design and delivery to monitoring and evaluation. (Classroom, 15:00 hours)	_Classroom	How government works	GC and Public Sector Skills	Policy specialists	Functional specialists	8+ hours (Multiple days)
How the Canadian Government Works: Setting the Stage for Results (G180) This course examines the fundamental elements of government as it relates to Canadians, the government structure and approval system, the role of central agencies, policy and budget cycles, and the key players in the government process, both within and outside the public service. (Online, 00:48 hours)	Online	How government works; Policy and regulation	GC and Public Sector Skills	Policy specialists	Employees; Executives; Directors; Functional specialists	1 hour or less
How to Be Digital in the Canadian Public Service (I601) Developed in partnership with Apolitical, this six-week boot camp explores what digital looks like in the Canadian government context and examines digital concepts such as agile, lean and human-centred design. (Online, 02:00 hours)	Online	Information management; Information technologies; Leadership; Personal and team development; Policy and regulation	Digital Academy		Employees	1-3.5 hours (Half-day)
How to Manage Difficult Conversations (W009) For managers, approaching a difficult conversation-whether it's with a direct report, colleague or manager-can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. With the right preparation and mindset, you can ensure that this doesn't happen. (Online, 00:30 hours)	Online	Government priorities; Respectful and inclusive workplace; Personal development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
HR-to-Pay Stabilization Learning Sessions (H105) The 90-minute learning sessions highlight key HR-to-pay stabilization concepts and challenges, and feature a moderated question-and-answer period with key subject matter experts. These sessions are open to human resources professionals and compensation specialists. (Virtual classroom, 01:30 hours)	Virtual classroom	Human resources	GC and Public Sector Skills	Human Resources professionals	Employees	1-3.5 hours (Half-day)
Human Resources Planning (P702) This course explores the fundamentals of HR planning, setting priorities, initiating strategies and taking action from an HR perspective in the federal public service. Participants will have the opportunity to use tools that have been developed to provide informed advice and services to managers within their organization. (Classroom, 30:00 hours)	_Classroom	Human resources; Building the workforce; Operational effectiveness; Talent management; Workplace management	GC and Public Sector Skills	Human Resources professionals	Functional specialists	8+ hours (Multiple days)
I-100 Introduction to Incident Command System (S030) This course describes the history, features and principles, and organizational structure of the Incident Command System. (Online, 04:00 hours)	Online	Security	GC and Public Sector Skills	Security specialists	Employees; Managers; Supervisors	4-8 hours (Full-day)
Identifying Risks in Your Organization (G017) This course focuses on identifying risk factors, which is the first stage of risk management. It outlines key techniques you can use to identify risk, including how to use root cause identification, the Delphi technique, and brainstorming sessions. (Online, 00:30 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers	1 hour or less
Implementing Deep Retrofits: A Whole Building Approach (M724) This course has been adapted from training material for the US Department of Energy's Federal Energy Management Program and is being delivered through Natural Resources Canada's Greening Government Services. (Online, 01:18 hours)	Online	Procurement	GC and Public Sector Skills	Real Property specialists	Employees; Functional specialists	1-3.5 hours (Half-day)
Indigenous Community Development (K201) This course is designed to support public servants in developing their cultural competence and instilling the principles of the Community Development and Capacity Building Framework. (Classroom, 15:00 hours)	_Classroom	Government priorities	Indigenous Learning	Policy specialists	Functional specialists	8+ hours (Multiple days)
Influence Others with Political Savvy (G018) This course addresses what it takes to use political savvy as an aid to influencing without direct authority. (Online, 00:30 hours)	Online	How government works; Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Information Management Awareness Quiz (I300) This online tool evaluates participants' knowledge of Information management principles and best practices. Participants will assess their ability to properly manage information in their work environment. (Online, 00:30 hours)	Online	Information management	GC and Public Sector Skills	Information management specialists	Functional specialists	1 hour or less
Information Management in the Government of Canada (I130) This course examines the strategic role, principles and infrastructure of Information management systems in the Government of Canada. Participants will learn how to better understand Information management in the context of its specific government and policy framework. (Online, 02:00 hours)	Online	Information management	GC and Public Sector Skills	Information management specialists	Functional specialists	1-3.5 hours (Half-day)
Information Management Methods and Tools (I240) This course outlines practical Information management (IM) methods, tools and activities to support an effective IM program. Participants will learn how to develop information classification structures, establish retention specifications and follow the process for disposing of information resources. (Classroom, 15:00 hours)	_Classroom	Information management	GC and Public Sector Skills	Information management specialists	Functional specialists	8+ hours (Multiple days)
Information Management: Supporting Programs and Services (I230) This course outlines stages of records and information life cycle management and Information management activities that support programs and services in Government of Canada departments. (Online, 01:30 hours)	Online	Information management	GC and Public Sector Skills	Information management specialists	Functional specialists	1-3.5 hours (Half-day)
Innovating with Lean Product Management (T935) In this course, you'll discover how Lean methodology can help you manage the product lifecycle, from defining the need to continuous improvement. (Online, 00:30 hours)	Online	Government priorities; Career development	Transferable Skills		Employees; Managers; Supervisors; Directors	1 hour or less
Integrated Risk Management (C361) This course teaches participants how to implement a strategic approach to integrating risk management practices that can be applied to policy development, planning, reporting, operations and decision making. Participants will build strategic thinking skills and will be encouraged to support and contribute to an enterprise-wide risk management culture. (Classroom, 07:30 hours)	_Classroom	Finance; Human resources; Building the workforce	Transferable Skills	Financial officers	Supervisors; Managers; Functional specialists	4-8 hours (Full-day)
Intellectual Property (C282) This course includes six 15-minute modules that cover the most common intellectual property questions in the government context, including how to apply the decision-making process for intellectual property rights in the context of Crown procurement contracts. (Online, 03:00 hours)	Online	Procurement	GC and Public Sector Skills	Procurement specialists	Functional specialists	1-3.5 hours (Half-day)
Interacting with Customers (R007) This course provides valuable advice on how to improve your interactions with customers, including how to overcome barriers to communication as well as how to speak effectively, use vocal cues, and listen actively to paraphrase your understanding of customer needs. (Online, 00:30 hours)	Online	Government priorities; Service excellence; Personal development; Communication skills	Transferable Skills		Employees	1 hour or less
Interactive Grammar Modules in English as a Second Language (E439) This online course introduces participants to a variety of English grammar themes by presenting a theory-based overview of each theme followed by a practical component in the form of interactive exercises. Participants will improve their reading and writing skills and the quality of the written material they produce in their second language at work. (Online, 35:00 hours)	Online	Government priorities; Official languages	GC and Public Sector Skills		Employees	8+ hours (Multiple days)
Interactive Grammar Modules in French as a Second Language (E438) This online course introduces participants to a variety of French grammar themes by presenting a theory-based overview of each theme followed by a practical component in the form of interactive exercises. Participants will improve their reading and writing skills, as well as the quality of the written material they produce in their second language at work. (Online, 30:00 hours)	Online	Government priorities; Official languages	GC and Public Sector Skills		Employees	8+ hours (Multiple days)
Internal Policy Development (T724) This course provides a framework for developing internal instruments with a specific focus on administrative policies. Participants will learn about the key factors that support and influence the internal policy development process and will be given the opportunity to put their newly acquired knowledge into practice through networking opportunities. (Classroom, 15:00 hours)	_Classroom	How government works	GC and Public Sector Skills	Policy specialists	Functional specialists	8+ hours (Multiple days)
Interviewing in the Context of Security Screening (S203) This course uses a practical approach, allowing participants to gain effective techniques to conduct security screening interviews. Participants will develop the necessary skills and expertise to properly plan and conduct interviews. (Classroom, 07:30 hours)	_Classroom	Security	GC and Public Sector Skills	Security specialists	Functional specialists	4-8 hours (Full-day)
Introduction to Citizen and Client Centred Service (T233) This online introductory course provides participants with a better understanding of the needs and expectations of citizens and clients, enabling them to take into account their perspectives in all aspects of service design and delivery. (Online, 01:00 hours)	Online	Service excellence	GC and Public Sector Skills		Employees	1 hour or less
Introduction to Cost-Benefit Analysis for Federal Regulations (R004) This virtual classroom course provides a general introduction to cost-benefit analysis (CBA) and demonstrates how to apply CBA to federal regulatory initiatives. (Virtual classroom, 06:00 hours)	Virtual classroom	How government works	GC and Public Sector Skills	Regulators	Executives; Directors; Functional specialists	4-8 hours (Full-day)
Introduction to Fleet Management (C281) This introductory course explores the common guidelines, policies and best practices for the management of vehicles within the federal fleet. Participants will learn to define vehicle procurement in the federal government, outline the management and accountability structure for light-duty vehicles and provide details on the federal fleet greening initiative. (Online, 03:00 hours)	Online	Procurement	GC and Public Sector Skills	Materiel Management specialists; Procurement specialists	Functional specialists	1-3.5 hours (Half-day)
Introduction to Gender-based Analysis Plus (GBA+) (B001) Gender-based Analysis Plus (GBA+) is an analytical tool used to assess how diverse groups of women, men and gender-diverse people may experience policies, programs and initiatives. (Online, 01:30 hours)	Online	Government priorities; Respectful and inclusive workplace; Service excellence; How government works; Policy and regulation	Respectful and Inclusive Workplace		Employees	1-3.5 hours (Half-day)
Introduction to Human Resources (P001) This introductory course outlines the HR management disciplines, the interrelationship between HR specialties and the roles and responsibilities of key HR stakeholders. Participants will become familiar with the different functions associated with HR management and administration. (Classroom, 22:30 hours)	_Classroom	Human resources; Building the workforce; Operational effectiveness; Talent management; Workplace management	GC and Public Sector Skills	Human Resources professionals	Functional specialists	8+ hours (Multiple days)
Introduction to Integrated Business and Human Resources Planning (H300) This course allows learners to understand the principles and concepts of integrated planning of business and human resources, which is the foundation of all human resource activities in shaping the public service workforce. (Online, 03:00 hours)	Online	Human resources	GC and Public Sector Skills		Managers	1-3.5 hours (Half-day)
Introduction to IT Security Management (I217) This online course, designed and built by the Cyber Centre Learning Hub at the Canadian Centre for Cyber Security, offers security practitioners an opportunity to acquire basic understanding of Information technologies (IT) security management. The course provides an overview of typical Government of Canada IT security program activities and introduces learners to the legal, policy, and business contexts for IT security, as well as the threat environment. (Online, 04:00 hours)	Online	Information technologies	GC and Public Sector Skills	Information technologies specialists	Functional specialists	4-8 hours (Full-day)
Introduction to Materiel Management (M704) This introductory course provides the basic knowledge of the functional areas within materiel management. Participants will learn how federal government policies, including those related to life cycle asset management, are integrated into each functional area. (Virtual classroom, 18:00 hours)	Virtual classroom	Procurement	GC and Public Sector Skills	Materiel Management specialists; Procurement specialists	Employees; Functional specialists	8+ hours (Multiple days)
Introduction to Official Languages (P311) This course provides an overview of the Official Languages Act and its legislative framework. Participants will gain an understanding of their rights and responsibilities by reviewing the best practices used in the public service. (Online, 03:00 hours)	Online	Official languages	GC and Public Sector Skills		Employees; Supervisors; Managers	1-3.5 hours (Half-day)
Introduction to Organization and Classification (P930) This course offers learners a better understanding of the impact of classification decisions and changes to organizational structure and job descriptions, as well as the scope of classification action requests. Participants will explore basic concepts related to each of these topics. (Online, 03:00 hours)	Online	Human resources	GC and Public Sector Skills	Human Resources professionals	Employees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers; Functional specialists	1-3.5 hours (Half-day)
Introduction to Project Management (R200) Project management is a critical addition to the skillset of every leader, regardless of their level. This course provides learners with general knowledge of project management and how it can be used to coordinate and carry out all of the activities required to complete a project. It is intended for all public servants, particularly those who have little or no knowledge of project management. (Online, 01:00 hours)	Online	Personal development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Introduction to Public Policy Development (T718) This introductory course provides the tools and reference materials needed to stay up to date on government policies and encourages participants to share their knowledge of the policy development field. Participants will be introduced to the issues and constraints of public policy development through practical exercises based on current affairs. (Classroom, 15:00 hours)	_Classroom	How government works	GC and Public Sector Skills	Policy specialists	Functional specialists	8+ hours (Multiple days)
Introduction to Real Property Management (M721) This introductory course presents the context and expectations of real property management within the federal government by reviewing the relevant legislation, policies and standards. Participants will learn about the best practices and available tools to help them achieve excellence in real property management. (Classroom, 22:30 hours)	_Classroom	Procurement	GC and Public Sector Skills	Real Property specialists	Functional specialists	8+ hours (Multiple days)
Introduction to Regulating (R001) This introductory course provides an overview of the different aspects of the regulation process, including the triage process and the requirements for the development, implementation, review and assessment of results. Participants will gain a basic understanding of the federal regulatory process and the stages of the life-cycle approach to regulating within a Government of Canada context. (Classroom, 07:30 hours)	_Classroom	How government works; Policy and regulation	GC and Public Sector Skills	Regulators	Functional specialists	4-8 hours (Full-day)
Introduction to Revenues and Revenue Spending (F130) This course introduces the different types of non-tax revenues and the other funding options in the federal government as well as their associated spending authorities, key delivery mechanisms and controls. Participants will get a basic understanding of non-tax revenue, including how it is managed within the public sector; when and how departments can re-spend revenues and use specified purpose accounts; and the roles and responsibilities of financial officers and program managers. (Classroom, 15:00 hours)	_Classroom	Finance	GC and Public Sector Skills	Financial officers	Supervisors; Managers; Functional specialists	8+ hours (Multiple days)
Introduction to Risk Management (C210) Integrated risk management is a critical aspect of the decision-making process. This course explores the fundamental concepts, terminology and processes of risk management and integrated risk management within the context of the federal public service. Participants will gain valuable knowledge and best practices to help them apply the principles of risk management and integrated risk management in their organization. (Online, 02:00 hours)	Online	Finance; Information technologies; Procurement	Transferable Skills		Employees	1-3.5 hours (Half-day)
Introduction to Six Sigma (X010) This course will introduce you to the foundational concepts of the Six Sigma philosophy and process. You will explore what Six Sigma means and the critical elements of the approach. You will gain an understanding of the new roles that some employees will fill. (Online, 02:00 hours)	Online	Human resources; Personal development; Career development	Transferable Skills		Supervisors; Managers; Executives	1-3.5 hours (Half-day)
Inuit in Canada (K103) This course provides a brief introduction to Inuit in Canada and helps you to better understand the relationship between Inuit and the Government of Canada. (Online, 01:00 hours)	Online	Values and ethics; Service excellence; Respectful and inclusive workplace; Government priorities	Indigenous Learning		Employees	1 hour or less
Investigating Arguments (C054) In critical thinking, an argument is part of reaching a logical conclusion. In this course, you'll learn to identify and judge arguments, recognize logical fallacies and persuasion techniques, and make effective arguments of your own. (Online, 00:30 hours)	Online	Communications; Personal development; Communication skills	GC and Public Sector Skills		Employees; Supervisors; Managers	1 hour or less
IT Security Fundamentals for IT Practitioners (I218) This online course, designed and built by the Cyber Centre Learning Hub at the Canadian Centre for Cyber Security, provides an overview of Information technologies security policies, processes and procedures relevant to the role of IT practitioners in the public service of Canada. Participants will gain a foundational understanding of IT security that can be adapted to organizational contexts across the public service. (Online, 02:00 hours)	Online	Information technologies	GC and Public Sector Skills	Information technologies specialists	Functional specialists	1-3.5 hours (Half-day)
KAIROS Blanket Exercise (K104) This half-day experiential exercise is delivered as part of the Indigenous Learning Series under a contractual agreement between the School and KAIROS Canada. The KAIROS Blanket Exercise will help public servants learn about and understand the shared history of Indigenous and non-Indigenous peoples in Canada, including loss of Indigenous lands and cultural assimilation policies. (Classroom, 03:30 hours)	_Classroom	Government priorities; Respectful and inclusive workplace; Service excellence; Values and ethics	Indigenous Learning		Employees	1-3.5 hours (Half-day)
Keeping Business Calls Professional (C056) This course covers the rules of etiquette for professional business calls and explores how to make and receive calls effectively. (Online, 00:30 hours)	Online	Communications; Personal development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Key Elements of Business Execution (X172) In this course, you'll learn about the characteristics of business execution cultures. (Online, 01:00 hours)	Online	Human resources; Personal development; Personal and team development	Transferable Skills		Supervisors; Managers	1 hour or less
Labour Relations for Human Resources Advisors (P703) This course explores management rights, limitations to the collective bargaining process, interpreting collective agreements, strikes, mediation, grievances and termination of employment mechanisms in the context of the Public Service Modernization Act (PSMA). Participants will learn to work with management and bargaining agent representatives on major activities related to employer-employee and employer-union relations. (Classroom, 37:30 hours)	_Classroom	Human resources; Workplace management	GC and Public Sector Skills	Human Resources professionals	Functional specialists	8+ hours (Multiple days)
Labour Relations for Non-Specialist Human Resources Advisors (P220) This course provides knowledge on laws, regulations, policies, collective agreements, the principles and practices that labour relations specialists apply every day. Through various exercises, activities and scenarios, participants will learn to work effectively with managers in order to acquire a deeper understanding of the field of labour relations. (Classroom, 22:30 hours)	_Classroom	Human resources; Workplace management	GC and Public Sector Skills	Human Resources professionals	Functional specialists	8+ hours (Multiple days)
Labour Relations: Principles and Practices for Managers (G244) This course examines the dynamics of modern labour relations from dispute resolution to joint problem-solving. Participants will study, from both the employer and union perspectives, the implications of an approach based on collaboration and partnership. (Classroom, 22:30 hours)	_Classroom	Human resources; Workplace management	GC and Public Sector Skills		Supervisors; Managers; Executives; Directors	8+ hours (Multiple days)
Language of Work: Knowing One's Rights and Responsibilities and Maintaining One's Skills - Levels B and C (E430) This online course enables participants to gain an understanding of their rights and responsibilities with respect to language of work and maintain their skills in their second official language, at levels B and C. Participants will improve the usage of their second official language in terms of writing, supervision and conducting meetings through practical exercises, and will learn more about official languages in the workplace. (Online, 03:00 hours)	Online	Official languages	GC and Public Sector Skills		Employees; Supervisors; Managers	1-3.5 hours (Half-day)
Leadership Advantage: Developing a Business Execution Culture 3.0 (X015) Developing a business execution culture challenges leaders to attend to three equally important areas: developing a sound strategy for moving into the future, making sure the team around them is equipped to execute the strategy, and creating an operating plan for people to follow. (Online, 02:00 hours)	Online	Human resources; Leadership; Personal development; Personal and team development	Transferable Skills		Supervisors; Managers	1-3.5 hours (Half-day)
Leadership in Service Excellence (T232) This one-day workshop provides executives with a forum to share best practices, challenges and tools in Service excellence. (Classroom, 07:30 hours)	_Classroom	Service excellence; Leadership	GC and Public Sector Skills		Executives; Directors	4-8 hours (Full-day)
Leadership Reflection Series (E315) The Leadership Reflection Series brings public service executives together for a rich virtual conversation led by a facilitator. The goal is to harness the collective intelligence and knowledge of the group around important current topics to better deal with emerging challenges. (Virtual classroom, 02:00 hours)	Virtual classroom	Human resources; Information management; Leadership	GC and Public Sector Skills		Executives; Directors General; Directors	1-3.5 hours (Half-day)
Leading a Cross-functional Team (G019) In this course, you'll learn about the benefits of cross-functional teams. (Online, 00:30 hours)	Online	Leadership; Personal development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Leading Diversity (X166) In this course, you'll learn skills to help you manage and leverage diversity for the benefit of the organization. (Online, 00:36 hours)	Online	Human resources; Leadership; Personal development; Personal and team development	Respectful and Inclusive Workplace		Supervisors; Managers	1 hour or less
Leading Strategically (P113) This course, designed for directors and experienced managers, contributes to a public service that is inclusive and reflective of Canadian society. It encourages participants to reflect on and discuss their roles in helping to shape a continued renewed work environment and priorities. Participants will benefit from a blended learning approach that supports the development of key leadership competencies; this includes 2 hours of mandatory pre-course assignments that must be completed before joining the classroom. (Classroom, 15:00 hours)	_Classroom	Leadership	Transferable Skills		Supervisors; Managers; Executives; Directors	8+ hours (Multiple days)
Leading Through Positive Influence (G020) In this course, you will be guided through numerous methods and strategies for effectively influencing a team to accept your ideas. You'll be introduced to the importance of political awareness and the essential skills involved in using positive politics and avoiding negative politics when persuading others. (Online, 00:30 hours)	Online	How government works; Leadership; Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Leading Through the Challenge of Change (X165) This course will help you undertake change management and set the stage for implementing change. It will provide strategies for overcoming resistance to change and steps to help lead your team through the change process. (Online, 01:12 hours)	Online	Human resources; Leadership; Personal development; Personal and team development	Transferable Skills		Supervisors; Managers	1-3.5 hours (Half-day)
Leading Transformation (E600) This classroom course helps senior leaders clarify what challenges require a transformational response and explores what it takes to lead an organization through transformation. Participants will gain a clear understanding of what constitutes transformation and will be better equipped to lead it successfully. (Classroom, 07:30 hours)	_Classroom	Leadership	Transferable Skills		Executives; Directors General	4-8 hours (Full-day)
Leading with Employees in Mind (G306) This course allows participants to explore the idea of the "servant leader" and its application in today's public service. Participants will learn to use communication and team building to find the right balance between their leadership responsibilities to their employees and their obligation to achieving high performance and results. (Classroom, 15:00 hours)	_Classroom	Leadership; Government priorities; Values and ethics; Human resources; Personal development	Transferable Skills		Supervisors; Managers; Executives; Directors	8+ hours (Multiple days)
Leading Your Team through Change (G021) In this course, you'll learn how to project an excellent service attitude that will enhance your interaction with your customers. You'll explore how to establish effective customer relationships and involve customers in problem solving. (Online, 00:30 hours)	Online	Leadership; Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Legal and Policy Environment for Procurement, Materiel Management and Real Property (M714) This course provides an overview of the acts, regulations, policies, directives, national and international trade agreements, and other instruments related to all three communities of PMMRP. Participants will learn how the three communities interact with one another and examine the impact that decisions and actions taken in one community have on other communities. (Virtual classroom, 12:00 hours)	Virtual classroom	Procurement	GC and Public Sector Skills	Materiel Management specialists; Procurement specialists; Real Property specialists	Functional specialists	8+ hours (Multiple days)
Leveraging Emotional Intelligence (W010) This course provides you with an understanding of why emotional intelligence abilities are important to you as a leader. (Online, 00:30 hours)	Online	Government priorities; Respectful and inclusive workplace; Personal development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Leveraging Social Media for Persuasive Communication (D017) In this course, you'll discover why social media is such an important tool of persuasion for businesses. You'll explore how companies use social media today as a key component of a persuasive communication strategy. (Online, 00:24 hours)	Online	Communications; Leadership; Career development; Communication skills; Personal and team development	GC and Public Sector Skills		Employees; Managers; Supervisors; Directors	1 hour or less
Machinery of Government: Where Do I Fit? (G333) This course provides an opportunity for public servants to better understand their role and impact within the structure and context of the federal government. (Virtual classroom, 04:30 hours)	Virtual classroom	How government works	GC and Public Sector Skills		Employees	4-8 hours (Full-day)
Make the Time You Need: Get Organized (D003) In this course, you'll learn strategies for improving your productivity depending on the type of time-management personality you have. (Online, 00:30 hours)	Online	Personal development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Making an Impact with Non-verbal Communication (C057) In this course, you will find out how our attitude, posture, gestures, facial expressions, and tone have a great impact on our communication. (Online, 00:30 hours)	Online	Communications; Personal development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Making Change Stick (X181) In this course, you'll learn how make change more comfortable, communicate change to different groups, and use training and performance management to make change last. (Online, 01:00 hours)	Online	Human resources; Personal development; Personal and team development	Transferable Skills		Managers	1 hour or less
Making Data-driven Decisions (I514) In this course, you'll learn about the benefits of making decisions with data as the basis for your choice. You'll explore best practices for taking a balanced approach to make decisions that don't rely on a single perspective. (Online, 00:24 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Personal development; Career development; Personal and team development	Digital Academy		Employees; Managers; Supervisors; Directors	1 hour or less
Making Your Services Accessible for People with Communication Disabilities (W098) This introductory course provides an overview of the many considerations involved in making services accessible from a communications perspective. (Online, 00:42 hours)	Online	Government Priorities; Respectful and Inclusive Workplace	Respectful and Inclusive Workplace		Employees	1 hour or less
Manager Authority Delegation Training Checkpoint (G510) This checkpoint covers the knowledge required of delegated managers in the core public administration (organizations listed in Schedules I and IV of the Financial Administration Act) and evaluates knowledge of the course content for Authority Delegation Training (G110). Participants who are assigned the Authority Delegation Training Validation Certification for Managers must successfully complete this checkpoint to access the Authority Delegation Assessment for Managers (C451), which is required to obtain delegated financial signing authority (sections 32 and 34). (Online, 01:30 hours)	Online	Finance; Procurement	GC and Public Sector Skills		Supervisors; Managers	1-3.5 hours (Half-day)
Manager Development Program - Phase 2 (G413) Phase 2 of the Manager Development Program is a five-day in-class session that involves experiential learning. You will participate in activities, reflection and facilitated group discussions. (Classroom, 37:30 hours)	_Classroom	Leadership; Government priorities; Values and ethics; Human resources; Personal and team development; Communication skills	GC and Public Sector Skills		Supervisors; Managers	8+ hours (Multiple days)
Manager Development Program - Phase 3 (G414) Phase 3 of the Manager Development Program is a four-week distance learning course in which you will participate for two hour(s) per week on average. Each week, you will log in to review course material and participate in activities and discussions at a time that suits you. (Virtual classroom, 02:00 hours)	Virtual classroom	Leadership; Personal development; Communication skills	GC and Public Sector Skills		Supervisors; Managers	1-3.5 hours (Half-day)
Manager Development Program - Phase 4 (G415) This final phase of the Manager Development Program is a three-day classroom session. You will develop new competencies, reflect on your leadership skills and reinforce what you learned during the previous phases by applying your new knowledge through complex cases. (Classroom, 22:30 hours)	_Classroom	Leadership; Government priorities; Values and ethics; Human resources; Personal and team development; Communication skills	GC and Public Sector Skills		Supervisors; Managers	8+ hours (Multiple days)
Managing a Meeting (C332) This online course offers suggested actions and practical tools for managing meetings effectively, whether for planning sessions, project reviews, problem solving or information sharing. Participants will improve their skills in conducting effective meetings to obtain their desired results. (Online, 01:00 hours)	Online	Communications	Transferable Skills		Employees	1 hour or less
Managing a Project to Minimize Risk and Maximize Quality (T042) This course will help you sort out all these considerations by explaining common methods and best practices related to managing risk, quality, and procurement. (Online, 00:30 hours)	Online	Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Managing Change in Complex Times (E301) This course will give managers the skills they need to understand the nature of complex environments and why they are subject to change, as well as the key fundamental principles of managing change in these environments. (Classroom, 15:00 hours)	_Classroom	Leadership	Transferable Skills		Supervisors; Managers	8+ hours (Multiple days)
Managing Employee Development (X177) In this course, you'll learn about the benefits of developing employees and assessing how their development needs can be addressed through organizational learning. (Online, 01:00 hours)	Online	Communications; Government priorities; Service excellence	GC and Public Sector Skills		Managers	1 hour or less
Managing Employee Performance Issues (G132) This course examines a range of practical tools, skills and techniques designed to help managers carry out positive employee performance management, as well as options for addressing culpable and non-culpable performance issues. Participants will familiarize themselves with the performance management cycle, and learn how to assess performance and conduct performance interviews. (Classroom, 07:30 hours)	_Classroom	Human resources; Talent management; Leadership	GC and Public Sector Skills		Supervisors; Managers	4-8 hours (Full-day)
Managing Grants and Contributions (F405) This course explains how to design, administer and manage grants and contributions programs in the federal government context. Participants will acquire the necessary tools, skills and policy knowledge for providing and administering a grants and contributions program. (Classroom, 22:30 hours)	_Classroom	Finance	GC and Public Sector Skills	Financial officers	Supervisors; Managers; Executives; Directors; Functional specialists	8+ hours (Multiple days)
Managing Official Languages Obligations (P312) This course examines the various functions of official languages programs. Participants will review best practices in the fields and learn to apply them. (Online, 06:00 hours)	Online	Government priorities; Official languages	GC and Public Sector Skills	Human Resources professionals	Employees; Functional specialists	4-8 hours (Full-day)
Managing Project Work (PMBOK® Guide Sixth Edition) (T920) This course covers the Direct and Manage Project Work, Manage Project Knowledge, and Monitor and Control Project Work processes. It assist learners in preparing for the PMI® certification exam. (Online, 01:00 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Managing the Contract for Services (M404) This course provides the knowledge and practical skills needed to manage a contract for services. Participants will improve their ability to work with consultants in a manner that allows them to manage risk and ensure that services rendered meet the requirements of the initial agreement. (Virtual classroom, 12:00 hours)	Virtual classroom	Procurement	GC and Public Sector Skills		Employees; Supervisors; Managers	8+ hours (Multiple days)
Managing the Transition to GCdocs: Virtual Classroom (I013) This online instructor-led course explores the theories, principles and best practices of change management to prepare participants for planning for and supporting users during their transition to GCdocs. Participants will explore the impact that change can have on individuals and learn about practical tools that can help support their organization's transition to GCdocs. (Virtual classroom, 07:30 hours)	Virtual classroom	Information management	GC and Public Sector Skills		Supervisors; Managers	4-8 hours (Full-day)
Managing Your Company's Talent (G031) This course covers the importance of effective talent management and how to plan for it. In addition, this course identifies the key activities associated with talent management and describes the roles played by managers in implementing a talent management strategy. (Online, 00:30 hours)	Online	Human resources; Personal development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Master Class on Financial Management (F022) This course focuses on the principles of financial management from a strategic perspective and the leadership required to manage programs efficiently for the Crown. Seasoned executives will be provided the opportunity to demonstrate their skills and knowledge with the support from experts who act as coaches within the classroom. (Virtual classroom, 03:45 hours)	Virtual classroom	Finance	GC and Public Sector Skills		Directors; Directors General	1-3.5 hours (Half-day)
Master Key Competencies in Oral and Reading Comprehension - English as a Second Language (E441) This self-paced learning product consists of practical exercises and theory-based overviews of each language function. By the end of the course, learners will be able to identify and effectively use English language functions in practical situations. (Online, 20:00 hours)	Online	Government priorities; Official languages	GC and Public Sector Skills		Employees; Supervisors; Managers	8+ hours (Multiple days)
Master Key Competencies in Oral and Reading Comprehension - French as a Second Language (E433) This self-paced learning product consists of practical exercises and theory-based overviews of each function. By the end of the course, learners will be able to effectively identify and use French language functions in practical situations. (Online, 20:00 hours)	Online	Government priorities; Official languages	GC and Public Sector Skills		Employees; Supervisors; Managers	8+ hours (Multiple days)
Mastering the Details of a Project's Schedule and Budget (T043) In this course, you will learn how to develop the schedule and cost baselines and use them to monitor and measure performance throughout the project. (Online, 00:30 hours)	Online	Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Maximizing Value with A/B Testing (T936) This course examines the characteristics and benefits of A/B testing. You'll learn about the key activities for creating an A/B test strategy for your organization. (Online, 00:18 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Career development; Personal and team development	Transferable Skills		Employees; Managers; Supervisors; Directors	1 hour or less
Mental Health: Awareness (Z041) A healthy Canadian economy - and a healthy workplace - relies on healthy minds. (Online, 00:30 hours)	Online	Government priorities; Respectful and inclusive workplace	Respectful and Inclusive Workplace		Employees; Supervisors; Managers	1 hour or less
Mental Health: Communication Strategies (Z087) This course is designed for employers, employees, managers, and supervisors interested in attaining the necessary skills to identify the key steps their workplace can take to improve communication on mental health. (Online, 01:00 hours)	Online	Government priorities; Respectful and inclusive workplace	Respectful and Inclusive Workplace		Employees; Supervisors; Managers	1 hour or less
Mental Health: Health and Wellness Strategies (Z042) While there is an acknowledgement and growing awareness of the role of the workplace in promoting or hindering mental wellness, employees can also take their own steps towards mental fitness. (Online, 01:00 hours)	Online	Government priorities; Respectful and inclusive workplace	Respectful and Inclusive Workplace		Employees; Supervisors; Managers	1 hour or less
Mental Health: Psychologically Healthy Workplaces (Z043) Cutting across age, gender, education and social strata without prejudice, mental disorders are among the most important contributors to the burden of disease and disability worldwide - and we will see continued dramatic increases in mental illness if action is not taken. (Online, 01:00 hours)	Online	Government priorities; Respectful and inclusive workplace	Respectful and Inclusive Workplace		Employees; Supervisors; Managers	1 hour or less
Mental Health: Signs, Symptoms and Solutions (Z067) This course will explore the signs, symptoms, and solutions for mental illnesses commonly experienced in the workplace. (Online, 01:00 hours)	Online	Government priorities; Respectful and inclusive workplace	Respectful and Inclusive Workplace		Employees; Supervisors; Managers	1 hour or less
Métis in Canada (K102) This course provides a brief introduction to Métis people and the complexity of emerging Métis identity across Canada today. (Online, 01:00 hours)	Online	Values and ethics; Service excellence; Respectful and inclusive workplace; Government priorities	Indigenous Learning		Employees	1 hour or less
Modern Treaty and Self-Government Agreement Implementation for Policy and Program Officers (K208) This course provides federal employees with an overview of the historical, legal, and policy context of modern treaties and self-government agreements. It also introduces participants to the federal approach to modern treaty implementation. (Virtual classroom, 08:30 hours)	Virtual classroom	Government priorities; Policy and regulation	Indigenous Learning	Policy specialists; Regulators	Employees; Functional specialists	8+ hours (Multiple days)
Monitor Project Communications (PMBOK® Guide Sixth Edition) (T931) This course covers the Monitor Communications project management process. It assists learners in preparing for the PMI® PMP® certification exam. (Online, 01:00 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Motivating Your Employees (G022) This course provides you with an understanding of why motivating strategies are important to you as a leader. (Online, 00:30 hours)	Online	Leadership; Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Moving Forward with Change Planning (X180) In this course, you'll learn how to build change charters and guiding coalitions and interpret stakeholders' influence and input. You'll also learn best practices for creating codes of change. (Online, 01:00 hours)	Online	Human resources	Transferable Skills		Managers	1 hour or less
My Leadership Journey for Supervisors (G324) This course will give participants the opportunity to present their leadership journey and lessons learned during the virtual version of the Supervisor Development Program (SDPv). (Virtual classroom, 02:00 hours)	Virtual classroom		GC and Public Sector Skills		Supervisors	1-3.5 hours (Half-day)
Navigating Challenging Situations with Diplomacy and Tact (C058) In this course, you'll learn to navigate difficult work relationships, write diplomatic and tactful e-mails, and handle angry and manipulative coworkers. (Online, 00:30 hours)	Online	Communications; Personal development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Navigating Through Change (E236) This workshop will help participants better understand how change can impact individuals and their workplace. Participants will learn tools and techniques to effectively respond to change situations. (Classroom, 07:30 hours)	_Classroom	Personal development; Personal and team development	Transferable Skills		Employees	4-8 hours (Full-day)
Navigating Through Changes and Conflicts in Projects (T044) In this course, you'll learn how to handle it when someone requests a change to the project, how to create a plan for communicating with stakeholders, and approaches for dealing with conflicts that arise. (Online, 00:30 hours)	Online	Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Negotiating the Best Solution (X182) In this course, you'll learn how to build and maintain trust so you can find common ground with the other party. You'll hone your negotiation skills by exploring how people with different personality types may react during negotiations. (Online, 01:00 hours)	Online	Communications; Personal development; Career development	Transferable Skills		Employees	1 hour or less
Negotiation Essentials: Communicating (X036) This course describes ways you can communicate effectively in a negotiation. It discusses how to set the tone for a negotiation, make an effective and clear proposal, and respond positively to the other party in the negotiation. (Online, 01:00 hours)	Online	Communications; Personal development; Career development; Communication skills	Transferable Skills		Employees	1 hour or less
Network Security Threats and Their Impact (I619) In this course, you'll learn about the importance of defence in stopping hackers from accessing vital customer or business data. (Online, 00:27 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Personal development; Career development; Personal and team development	Digital Academy		Employees; Managers; Supervisors	1 hour or less
Official Languages Quiz (L005) The Official Languages Quiz provides an opportunity for all employees to assess their knowledge of the responsibilities of federal institutions regarding official languages. (Online, 00:30 hours)	Online	Communications; Government priorities; Official languages	GC and Public Sector Skills		Employees; Managers	1 hour or less
Operations, Maintenance and Commissioning (M726) This course provides an overview of operations and maintenance best practices with a focus on corrective, preventive, and predictive infrastructure requirements and commissioning for existing buildings. (Online, 01:00 hours)	Online	Personal development; Personal and team development; Procurement	GC and Public Sector Skills	Real Property specialists; Materiel management specialists	Employees; Functional specialists	1 hour or less
Optimizing Energy Performance of Existing Buildings (M728) This course introduces the four guiding principles (metering, benchmarking, energy efficiency, renewable and clean energy) that should be followed sequentially on the journey to optimizing the energy performance of existing buildings. (Online, 00:30 hours)	Online	Personal development; Personal and team development; Procurement	GC and Public Sector Skills	Real Property specialists; Materiel management specialists	Employees	1 hour or less
Organizational Design and Classification: Tools and Methods - Part 1A (P911) This course (part 1A) provides an overview of the OC rules and the roles and responsibilities of the key stakeholders. (Classroom, 67:30 hours)	_Classroom	Human resources; Operational effectiveness	GC and Public Sector Skills	Human Resources professionals	Functional specialists	8+ hours (Multiple days)
Organizational Design and Classification: Tools and Methods - Part 1B (P912) This course (part 1B) examines on-site interviews, relativity studies and the writing of rationales and grievances for OC programs. Participants will develop the necessary competencies to participate in the implementation of an OC program. (Classroom, 30:00 hours)	_Classroom	Human resources; Operational effectiveness	GC and Public Sector Skills	Human Resources professionals	Functional specialists	8+ hours (Multiple days)
Organizational Design and Classification: Tools and Methods - Part 2 (P916) This course (part 2) examines classification grievances and organizational design for OC programs. Using a case study approach, participants will perfect the necessary competencies to participate in the implementation of an OC program. (Classroom, 37:30 hours)	_Classroom	Human resources; Operational effectiveness	GC and Public Sector Skills	Human Resources professionals	Functional specialists	8+ hours (Multiple days)
Organizations Change So Get Ready (T045) In this course, you'll explore organizational change and the events that can typically trigger it. (Online, 00:30 hours)	Online	Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Organizing Business Data with Data Modelling (I523) In this course, you'll explore the characteristics of data modelling, and the common styles and types of models used. You'll find out how the three levels of data modelling can provide a detailed blueprint of a company's data. (Online, 00:24 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Personal development; Career development; Personal and team development	Digital Academy		Employees; Managers; Supervisors	1 hour or less
Organizing Your Email (C059) This course introduces techniques for managing email effectively. It covers tips on how to use folders and filters to organize emails for increased efficiency, as well as guidelines on what emails to delete. (Online, 00:30 hours)	Online	Communications; Personal development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Orientation and Self-Discovery for Supervisors (G320) Orientation and Self-Discovery for Supervisors (G320) is a two-part virtual course. (Virtual classroom, 04:00 hours)	Virtual classroom		GC and Public Sector Skills		Supervisors	4-8 hours (Full-day)
Orientation for Assistant Deputy Ministers (G221) This orientation course is designed to strengthen the strategic leadership capabilities of ADMs through the discussion of best practices and exemplary behaviours and by examining the role of the government's strategic management agenda. Participants will acquire the knowledge needed to effectively exercise their delegated signing authorities in order to develop best practices in leading their organizations to achieve excellence for Canadians. (Classroom, 07:30 hours)	_Classroom	Leadership	GC and Public Sector Skills		Executives; Directors, Directors General	4-8 hours (Full-day)
Orientation to the Public Service (G340) This course orients new public servants to the fundamentals of working in the Public Service of Canada and provides tools to help them situate their role and make the most of learning and networking opportunities. (Virtual classroom, 01:30 hours)	Virtual classroom		GC and Public Sector Skills		Employees	1-3.5 hours (Half-day)
Overcoming Unconscious Bias in the Workplace (W007) In this course, you'll learn about the process of overcoming organizational biases and how to function as an inclusive leader. (Online, 00:30 hours)	Online	Government priorities; Respectful and inclusive workplace	Respectful and Inclusive Workplace		Employees; Supervisors; Managers; Executives	1 hour or less
Overcoming Your Own Unconscious Biases (W006) In this course, you'll learn how to recognize and observe your own biases, how to move past them-and how to keep them in the past. (Online, 00:30 hours)	Online	Government priorities; Respectful and inclusive workplace	Respectful and Inclusive Workplace		Employees; Supervisors; Managers; Executives	1 hour or less
Overview of Materiel Management (C233) This online course provides an overview of the materiel management functions and how they interrelate with the procurement and real property functions. Participants will be introduced to the life-cycle approach to asset management, the roles and responsibilities and the materiel management policy framework. (Online, 03:00 hours)	Online	Procurement	GC and Public Sector Skills	Procurement specialists; Real Property specialists	Employees; Supervisors; Managers; Functional specialists	1-3.5 hours (Half-day)
Overview of Procurement (C235) This course provides an overview of the procurement functions, the policies relevant to procurement and the roles and responsibilities of key players. After completing this course, participants will have a better understanding of the various phases of the procurement process. (Online, 03:00 hours)	Online	Procurement	GC and Public Sector Skills	Materiel Management specialists; Real Property specialists	Employees; Supervisors; Managers; Functional specialists	1-3.5 hours (Half-day)
Overview of Real Property Management (C234) This course provides an overview of real property management within the federal government context. Participants will discover the main tools used in real property management and learn about the relevant policies, roles and responsibilities of key players. (Online, 03:00 hours)	Online	Procurement	GC and Public Sector Skills	Materiel Management specialists; Procurement specialists	Employees; Supervisors; Managers; Functional specialists	1-3.5 hours (Half-day)
Performance Management for the Government of Canada (G140) This online course, which is mandatory for all managers and supervisors who are part of the Core Public Administration and have performance management responsibilities, reviews their roles and responsibilities at different levels and emphasizes the implementation of best practices and techniques. (Online, 01:30 hours)	Online	Human resources; Talent management; Leadership	GC and Public Sector Skills		Supervisors; Managers	1-3.5 hours (Half-day)
Phoenix Manager Self Service (C602) This course provides an overview of the self-service functions that Phoenix offers for managers with signing authority under Section 34 of the Financial Administration Act. Learners are shown how to use these functions to quickly and efficiently perform a variety of common tasks. (Online, 01:00 hours)	Online	Human resources; Operational effectiveness	GC and Public Sector Skills	Human Resources professionals	Supervisors; Managers	1 hour or less
Phoenix Navigation Overview (C603) This course provides new users with an overview of basic Phoenix navigation principles. Participants will learn about various features that will help them use the application efficiently. (Online, 01:00 hours)	Online	Human resources; Operational effectiveness	GC and Public Sector Skills	Human Resources professionals	Employees; Functional specialists	1 hour or less
Phoenix Overview for Compensation Advisors (C604) This course lays the groundwork for Phoenix compensation advisor training by explaining how the environment integrates human resources and compensation data to produce payroll results. (Online, 02:00 hours)	Online	Human resources; Operational effectiveness	GC and Public Sector Skills	Human Resources professionals	Functional specialists	1-3.5 hours (Half-day)
Phoenix Self Service for Employees (C601) This course provides an overview of the Phoenix self-service functions available to employees. Learners are shown how to use these functions to quickly and efficiently perform a variety of common tasks. (Online, 01:00 hours)	Online	Human resources; Operational effectiveness	GC and Public Sector Skills	Human Resources professionals	Employees	1 hour or less
Plan and Acquire Resources (PMBOK® Guide Sixth Edition) (T928) This course covers the Plan Resource Management, Estimate Activity Resources, and Acquire Resources project management processes. It assists learners in preparing for the PMI® PMP® certification exam. (Online, 01:00 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Plan and Define Project Scope (PMBOK® Guide Sixth Edition) (T922) This course covers the Plan Scope Management, Collect Requirements, and Define Scope processes. This course will assist learners in preparing for the PMI® certification exam. (Online, 01:00 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Plan and Manage Communications (PMBOK® Guide Sixth Edition) (T930) This course covers the Plan Communications Management and Manage Communications project management processes. It assists learners in preparing for the PMI® PMP® certification exam. (Online, 01:00 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Planning an Effective Performance Appraisal (H018) In this course, you'll learn why performance appraisals are important. You'll be introduced to the elements that contribute to an employee performance plan. (Online, 00:30 hours)	Online	Leadership; Personal development; Career development; Personal and team development	GC and Public Sector Skills		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Planning an Effective Presentation (C060) This course will help you define your audience and understand its characteristics, knowledge, needs and responses. You'll learn about the timing and organization of your presentation and the different presentation methods-including the most effective ways to use them. (Online, 00:30 hours)	Online	Communications; Personal development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Planning Meetings Fit for Purpose (C061) This course outlines a process for preparing for effective meetings. (Online, 00:18 hours)	Online	Communications; Personal development; Career development; Personal and team development	Transferable Skills		Employees	1 hour or less
Planning Risk Management (PMBOK® Guide Sixth Edition) (T932) This course covers the Plan Risk Management project management process. It assists learners in preparing for the PMI® PMP® certification exam. (Online, 01:00 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Polishing Your Feedback Skills (C013) This course covers when and how to give feedback positively, how to handle bad reactions and your own nervousness, and how to give feedback to people at different organizational levels. (Online, 00:30 hours)	Online	Communications; Personal development; Communication skills; Personal and team development	GC and Public Sector Skills		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Polishing Your Skills for Excellent Customer Service (R008) In this course, you'll learn how to project an excellent service attitude that will enhance your interaction with your customers. You'll explore how to establish effective customer relationships and involve customers in problem solving. (Online, 00:30 hours)	Online	Government priorities; Service excellence; Personal development; Communication skills	Transferable Skills		Employees	1 hour or less
Portable Fire Extinguishers (S008) This course is designed to protect employees and help prevent serious property loss from workplace fires. It identifies the various classes of fires, types of portable fire extinguishers, and actions to take in the event of a fire. (Online, 00:30 hours)	Online	Personal development; Personal and team development; Security	Respectful and Inclusive Workplace		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Positive Space Initiative: LGBTQ2+ Awareness (W080) This training is for individuals who are interested in learning about issues related to the LGBTQ2+ communities and wish to contribute to the creation of a safer, more inclusive public service. (Virtual classroom, 04:00 hours)	Virtual classroom	Government priorities; Respectful and inclusive workplace	Respectful and Inclusive Workplace		Employees; Managers; Supervisors; Directors; Directors General; Assistant Deputy Ministers	4-8 hours (Full-day)
Positive Space: Ambassador Training (W024) This training is for individuals interested in learning about issues related to the Positive Space initiative, or in becoming a workplace Positive Space ambassador. (Classroom, 03:00 hours)	_Classroom	Respectful and inclusive workplace; Government priorities	Respectful and Inclusive Workplace		Employees; Supervisors; Managers; Executives; Functional specialists	1-3.5 hours (Half-day)
Preparation for the English as a Second Language Evaluation: Oral Proficiency - Levels B and C (E437) This self-paced course assists learners in preparing for the Public Service Commission's Test of Oral Proficiency for levels B and C in English as a second language. Participants will be asked to complete various oral comprehension, expression and interaction exercises at the B and C levels with increasing levels of difficulty, consistent with the Test of Oral Proficiency. (Online, 01:00 hours)	Online	Government priorities; Official languages	GC and Public Sector Skills		Employees; Supervisors; Managers	1 hour or less
Preparation for the English as a Second Language Evaluation: Written Expression and Reading Comprehension (C256) This self-paced language product is designed to support learning English as a second language (ESL). These online exercises were developed as timed and non-timed practice tests that follow similar patterns and conditions as the official language evaluations. Participants will prepare for their second language evaluation by answering practice questions, verifying their answers one at a time, receiving explanations and accessing their results, all with or without a time limit. (Online, 20:00 hours)	Online	Official languages	GC and Public Sector Skills		Employees; Supervisors; Managers	8+ hours (Multiple days)
Preparation for the French as a Second Language Evaluation: Oral Proficiency - Levels B and C (E434) This self-paced course, assists learners in preparing for the Public Service Commission's Test of Oral Proficiency for levels B and C in French as a second language. Participants will be asked to complete various oral comprehension, expression and interaction exercises at the B and C levels, which increase in difficulty consistent with the Test of Oral Proficiency. (Online, 01:00 hours)	Online	Government priorities; Official languages	GC and Public Sector Skills		Employees; Supervisors; Managers	1 hour or less
Preparation for the French as a Second Language Evaluation: Written Expression and Reading Comprehension (C258) This self-paced language product is designed to support learning French as a second language (FSL). These online exercises were developed as timed and non-timed practice tests that follow patterns and conditions similar to those of the official language evaluations. In both cases, the exercises are generated randomly to form complete tests. Participants will prepare for their second language evaluation by answering practice questions with or without a time limit, verifying their answers one at a time, receiving explanations and reviewing their results. (Online, 20:00 hours)	Online	Official languages	GC and Public Sector Skills		Employees; Supervisors; Managers	8+ hours (Multiple days)
Preparing a Business Case (C220) Using a case-study approach, this course presents the objectives, steps and elements needed to prepare a viable business case. Participants will learn to write clear statements, select best options, perform analysis and make sound recommendations. (Classroom, 15:00 hours)	_Classroom	Finance	Transferable Skills	Financial officers	Supervisors; Managers; Executives; Directors; Functional specialists	8+ hours (Multiple days)
Preparing and Implementing a Business Plan (C073) In this course, you'll learn about what is a business plan, its main ingredients, and the steps you need to take to develop one. (Online, 00:30 hours)	Online	Communications; Personal development; Career development; Communication skills	Transferable Skills		Employees	1 hour or less
Preventing Harassment and Violence in the Canadian Workplace (W011) This course explores the forms harassment can take in the workplace and examines the factors that might contribute to a violent incident at work. (Online, 00:30 hours)	Online	Government priorities; Respectful and inclusive workplace; Personal development; Personal and team development	Respectful and Inclusive Workplace		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Preventing Harassment in the Global Workplace - Manager Edition (W012) This course explains why it is important for an organization to foster a respectful work environment. (Online, 00:30 hours)	Online	Government priorities; Respectful and inclusive workplace; Personal development; Career development; Personal and team development	Respectful and Inclusive Workplace		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Priority and Stress Management for Supervisors (G321) Participants will discuss the impact of priority management on stress levels. (Virtual classroom, 02:00 hours)	Virtual classroom		GC and Public Sector Skills		Supervisors	1-3.5 hours (Half-day)
Privacy in the Government of Canada (I702) This course provides an overview of the roles and responsibilities of access to information and privacy specialists with regard to the processing and protection of personal information held by the government. Participants will learn how to process personal information throughout its retention period as well as how to manage privacy breaches and conduct privacy impact assessments (PIAs). (Virtual classroom, 06:00 hours)	Virtual classroom	Information management	GC and Public Sector Skills	Information management specialists	Employees; Functional specialists	4-8 hours (Full-day)
Procurement Fundamentals (M500) This course addresses the basic concepts and responsibilities related to government procurement projects. You will learn about the key elements underpinning the policies and practices of procurement in the federal government. (Online, 04:00 hours)	Online	Procurement	GC and Public Sector Skills	Procurement specialists	Functional specialists	4-8 hours (Full-day)
Project Changes and Closing (PMBOK® Guide Sixth Edition) (T921) This course covers the Perform Integrated Change Control and Close Project or Phase processes. It assists learners in preparing for the PMI® certification exam. (Online, 01:00 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Project Initiation and Planning (PMBOK® Guide Sixth Edition) (T919) This course introduces project integration management activities, including the Develop the Project Charter and Develop the Project Management Plan processes. It assists learners in preparing for the PMI® certification exam. (Online, 01:00 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Project Management Methodologies and Processes (R210) Understanding the fundamentals of project-management methodologies and processes is vital to the success of a project. Designed for all public servants who have a basic understanding of project management, this course will examine effective strategies and best practices. Participants will also learn the three methodologies and frameworks most commonly applied to project management within the Government of Canada: the Project Management Institute's Project Management Body of Knowledge (PMBOK) Guide, Projects in Controlled Environments (PRINCE2) and Information technologies Infrastructure Library (ITIL). (Online, 07:30 hours)	Online	Human resources; Personal development	Transferable Skills		Employees; Supervisors; Managers	4-8 hours (Full-day)
Project Management: Policy, Roles and Responsibilities (R220) As a project leader, it is essential to have a proficient understanding of the Government of Canada policies and guidelines for project management. This course introduces the components of the Policy on the Management of Projects, two assessment tools related to the Policy, and the roles and responsibilities associated with project management. (Online, 07:30 hours)	Online	Human resources; Personal development	Transferable Skills		Employees; Supervisors; Managers	4-8 hours (Full-day)
Protecting Sensitive Information in GCdocs (I016) This short online course will help GCdocs users understand their information security responsibilities and demonstrate how to manage permissions for folders, files and other items in GCdocs. (Online, 00:30 hours)	Online	Government priorities; Information management	GC and Public Sector Skills	Information management specialists	Employees; Functional specialists	1 hour or less
Providing Telephone Customer Service (R009) This course provides etiquette tips for answering, managing and ending customer service calls. (Online, 00:30 hours)	Online	Government priorities; Service excellence; Personal development; Career development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Public Consultations and Citizen Engagement (T418) This course helps to facilitate the policy development and public consultation processes by examining how to better understand stakeholder issues. Participants will learn the essential elements of public consultation and citizen engagement. (Classroom, 15:00 hours)	_Classroom	Communications; Government priorities; Values and ethics; How government works; Personal development; Policy and regulation	GC and Public Sector Skills	Communications specialists; Policy specialists	Employees; Supervisors; Managers; Functional specialists	8+ hours (Multiple days)
Rapport Building in Customer Service (R010) In this course, you'll learn how to build rapport with customers by paying close attention to their needs, connecting with them, and being positive. (Online, 00:30 hours)	Online	Government priorities; Service excellence; Personal development; Communication skills	Transferable Skills		Employees	1 hour or less
Reaching Efficient Solutions with Computational Thinking (I637) In this course, you'll learn about computational thinking: its characteristics, including problem expression; and its core techniques, including decompositions and pattern recognition. (Online, 00:24 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Career development; Personal and team development	Digital Academy		Employees; Supervisors; Managers	1 hour or less
Reaching Sound Conclusions (D012) In this course, you'll learn about the process of drawing a logical conclusion with the help of questions and diagramming tools. (Online, 00:30 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Ready-to-Use Workshop: An Introduction to Canada's Colonial History (K113) This workshop explores key historical events and themes in a way that provides an opportunity to see Canada's history from a new perspective. Participants will learn how the relationships between First Peoples and other people in Canada have developed over the past 500 years and will be better prepared to begin the work of addressing the impact of this history on all Canadians. (Virtual classroom, 02:00 hours)	Virtual classroom	Government priorities; Respectful and inclusive workplace	Indigenous Learning		Employees	1-3.5 hours (Half-day)
Ready-to-Use Workshop: Making a Difference in Supporting the Careers of Indigenous Employees (K114) This workshop provides human resources specialists and managers with concrete ways to help facilitate the hiring, retention and advancement of Indigenous employees within the public service. (Virtual classroom, 02:00 hours)	Virtual classroom	Respectful and inclusive workplace; Values and ethics; Building the workforce	Indigenous Learning		Supervisors; Managers	1-3.5 hours (Half-day)
Reconciliation Begins with Me (K105) This one-day workshop is part of the Indigenous Learning Series developed by the Canada School of Public Service in partnership with the Institute of Public Administration of Canada (IPAC). The Reconciliation Begins with Me workshop is designed to foster a deeper understanding among public servants of reconciliation and the importance of renewed relationships with Indigenous Peoples. (Virtual classroom, 07:30 hours)	Virtual classroom	Government priorities; Values and ethics; Policy and regulation	Indigenous Learning	Policy specialists; Regulators; Service specialists	Employees; Functional specialists	4-8 hours (Full-day)
Records Management and Physical Objects in GCdocs (I203) This course provides functional specialists responsible for managing the lifecycle of organizational information resources with the skills they need to handle electronic and physical records stored in GCdocs. Participants will learn how to manage the lifecycle of electronic and physical information resources using functionalities in the records management, classification and physical objects workspaces. (Classroom, 07:30 hours)	_Classroom	Information management	GC and Public Sector Skills	Information management specialists	Functional specialists	4-8 hours (Full-day)
Redefining Yourself After Organizational Change (T046) In this course, you will learn the importance of being prepared for organizational change as well as the essential skills needed to handle it. These skills include a willingness to take risks, being open to the unknown, and an ability to manage yourself through change. (Online, 00:30 hours)	Online	Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Responding Effectively to Risks (D013) This course covers general strategies for dealing with risk, such as risk exposure adjustment and contingency planning. It also outlines specific strategies for dealing with both threats and opportunities. (Online, 00:30 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers	1 hour or less
Responding to Risk (PMBOK® Guide Sixth Edition) (T934) This course covers the Plan Risk Responses, Implement Risk Responses, and Monitor Risks project management processes. It assists learners in preparing for the PMI® PMP® certification exam. (Online, 01:00 hours)	Online	Personal development; Career development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Responsible Use of Public Funds (G380) This course covers planning, spending and reporting. Through concrete examples, you will learn how to effectively exercise your delegated financial authorities and manage public funds responsibly and in line with policies, practices and procedures. (Online, 02:30 hours)	Online	Finance	GC and Public Sector Skills		Supervisors; Managers	1-3.5 hours (Half-day)
Rethinking Business Models to Enable Digital Transformation (I526) In this course, you'll explore how business model innovation can benefit your organization and help you seize tomorrow's opportunities. (Online, 00:24 hours)	Online	Government priorities; Values and ethics; Information management; Information technologies; Personal and team development	Digital Academy		Employees; Supervisors; Managers	1 hour or less
Risk Management Basics (T404) This online introductory course is aimed at all employees who want to learn about and understand risk management. It provides a quick overview of the basic principles of risk management and the role of public service employees. (Online, 01:00 hours)	Online	Finance; Information technologies; Procurement	Transferable Skills		Employees	1 hour or less
Risk Management for Finance Professionals (F150) The role of financial officers in the federal public service continues to evolve in step with a heightened focus on risk management, internal control, accountability and the need to demonstrate results for resources. Participants will gain an understanding of the role of the finance professional with respect to risk management and will learn how to apply the risk-management process in a financial context. (Classroom, 07:30 hours)	_Classroom	Finance	GC and Public Sector Skills	Financial officers	Functional specialists	4-8 hours (Full-day)
Running Meetings in Better Directions (C075) This course covers the skills and lessons that will help you to fulfil the key responsibilities of a meeting leader at each stage of a business meeting. (Online, 00:18 hours)	Online	Communications; Personal development; Career development; Communication skills; Personal and team development	Transferable Skills		Employees	1 hour or less
Saving and Organizing in GCdocs16 (I023) This is the fourth of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. It introduces learners to the different ways they can save and organize documents in GCdocs. (Online, 00:12 hours)	Online	Information management	GC and Public Sector skills		Employees	1 hour or less
Searching and Accessing in GCdocs16 (I022) This is the third of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. It shows learners how to search for and access documents using the robust search capabilities of GCdocs. (Online, 00:15 hours)	Online	Information management	GC and Public Sector skills		Employees	1 hour or less
Security Awareness (A230) This online course provides the foundational knowledge and tools required to meet your responsibilities under the Directive on Departmental Security Management. Participants will gain valuable knowledge and best practices to help them apply the principles of security awareness in their organization. (Online, 02:48 hours)	Online	Security	GC and Public Sector Skills	Security specialists	Employees	1-3.5 hours (Half-day)
Security Functional Specialist Orientation Kit (S201) In a non-linear format, this orientation kit provides essential information on how to navigate the Government of Canada security environment. It builds awareness of key concepts through documentation, links and job aids, giving participants a better understanding of their roles and responsibilities. (Online, 01:00 hours)	Online	Security	GC and Public Sector Skills	Security specialists	Employees	1 hour or less
Security Screening (S202) This practical course for functional security specialists covers the basic tasks related to security screening requests and evaluation of a person's reliability and their loyalty to Canada. (Online, 02:00 hours)	Online	Security	GC and Public Sector Skills	Security specialists	Functional specialists	1-3.5 hours (Half-day)
Selection of Candidate Using an Objective Eye (C139) Federal legislation and policies are essential to supporting a bias-free appointment process. This online course outlines the importance of an objective eye in the appointment process and identifies areas where bias might be introduced when finding the right fit for an appointment position. Participants will learn about the issues, potential concerns and strategies that can and should be implemented to ensure a bias-free appointment process. (Online, 01:00 hours)	Online	Human resources; Building the workforce	GC and Public Sector Skills		Supervisors; Managers	1 hour or less
Self-improvement for Lifelong Success (W017) In this course, you'll learn about the key principles to keep in mind when committing to self-improvement and how to create a plan to organize your self-improvement activities. (Online, 00:30 hours)	Online	Government priorities; Respectful and inclusive workplace; Personal development; Career development	Transferable Skills		Employees	1 hour or less
Self-Study: The Work Force Adjustment Directive (P025) This course gives an overview of public servants' roles, responsibilities, rights, and obligations, and provides options regarding Workforce Management and Work Force Adjustment. Participants will also be able to consult useful links on this topic. (Online, 01:00 hours)	Online	Human resources; Workplace management	GC and Public Sector Skills	Human Resources professionals	Employees; Functional specialists	1 hour or less
Sending Emails to the Right People (C062) This course focuses on how to address and distribute emails. Specifically, you will learn best practices for selecting the recipients of emails and how to flag emails appropriately. (Online, 00:30 hours)	Online	Communications; Personal development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Slips, Trips, and Falls (S009) This course is intended to provide employees with the ability to recognize and prevent slip, trip, and fall hazards, and to address the key components of ladder safety. (Online, 00:30 hours)	Online	Personal development; Personal and team development; Security; Respectful and inclusive workplace; Government priorities	Respectful and Inclusive Workplace		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Smart View Interface in GCdocs16 (I025) This is the sixth of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. It helps learners get acquainted with the key functions of the new GCdocs Smart View interface. (Online, 00:15 hours)	Online	Information management	GC and Public Sector skills		Employees	1 hour or less
Sounds of French and English (E444) This self-paced language product is designed to support learning French or English as a second language. This practical online reference tool presents the primary sounds of spoken language, both in isolation and in the context of words. Participants will learn to recognize the similarities and differences between the sounds found in French and in English and will be better able to resolve pronunciation problems in their second language. (Online, 01:00 hours)	Online	Government priorities; Official languages; Human resources; Personal development; Communication skills	GC and Public Sector Skills		Employees	1 hour or less
Speed Reading (C337) This online course teaches speed-reading skills and how to use and practice them at home and in the workplace. Participants will learn to read more quickly and increase their comprehension when processing large amounts of written material in a fast-paced environment. (Online, 01:00 hours)	Online	Communications	Transferable Skills	Communications specialists	Directors; Executives; Supervisors; Managers	1 hour or less
Spin the Westminster Wheel to Gauge Your Knowledge! (G182) This interactive exercise will quiz participants on topics such as the fundamentals of the government structure and approval system, central agencies, policy and budget cycles, and the key players in the government process, both within and outside the public service. (Online, 02:00 hours)	Online	How government works; Policy and regulation	GC and Public Sector Skills	Policy specialists	Employees; Executives; Directors; Functional specialists	1-3.5 hours (Half-day)
Staffing for Staffing Assistants (P803) This course develops the knowledge and skills needed to ensure compliance with the legislative and administrative requirements governing the staffing process. (Classroom, 22:30 hours)	_Classroom	Human resources; Building the workforce	GC and Public Sector Skills	Human Resources professionals	Functional specialists	8+ hours (Multiple days)
Staffing for Staffing Specialists - Part 1 (P801) This course (part 1 of 2) provides staffing specialists with an opportunity to acquire the knowledge and skills associated with legislative, administrative and values-based decision-making frameworks. (Classroom, 37:30 hours)	_Classroom	Human resources; Building the workforce; Operational effectiveness	GC and Public Sector Skills	Human Resources professionals	Functional specialists	8+ hours (Multiple days)
Staffing for Staffing Specialists - Part 2 (P802) This course (part 2 of 2) provides staffing specialists with an opportunity to further develop their knowledge and skills associated with the legislative, administrative and values-based decision-making frameworks. Participants will learn how to advise and assist managers on merit criteria, assessment techniques and the evaluation of candidate qualifications. (Classroom, 37:30 hours)	_Classroom	Human resources; Building the workforce	GC and Public Sector Skills	Human Resources professionals	Functional specialists	8+ hours (Multiple days)
Staffing: A Resourcing Tool for Managers (P901) The Public Service Employment Act (PSEA) is designed to facilitate recruitment by offering flexibility to departments and agencies while respecting fairness, transparency, accessibility and representativeness. This course provides the knowledge and skills necessary to manage the staffing process in the context of human resources (HR) responsibilities under the PSEA. (Virtual classroom, 09:00 hours)	Virtual classroom	Human resources; Building the workforce	GC and Public Sector Skills		Supervisors; Managers; Executives; Directors	8+ hours (Multiple days)
Staying Balanced in a Shifting World (W013) This course will focus on techniques for maintaining work/life balance. (Online, 00:18 hours)	Online	Government priorities; Respectful and inclusive workplace; Personal development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Strategies for Building a Cohesive Team (G024) In this course, you'll learn how to build a more cohesive team by focusing on improvements in three areas: communication, cooperation, and trust. You'll learn specific strategies for improving communication and promoting cooperation among team members. (Online, 00:30 hours)	Online	Communications; Leadership; Personal development; Career development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Supervisor Development Program (G313) The Supervisor Development Program is a structured and standardized learning program that is accessible and available nationally. It emphasizes the acquisition of knowledge, skills and competencies. (Classroom, 22:30 hours)	_Classroom	Leadership; Government priorities; Values and ethics; Human resources; Personal and team development; Communication skills	GC and Public Sector Skills		Supervisors; Managers	8+ hours (Multiple days)
Sustainable Strategies for Existing Federal Facilities (M727) The course focuses on fundamentals for improving sustainability in a Federal facility: optimizing energy performance, protecting and conserving water, using environmentally preferable products and materials, and enhancing indoor environmental quality. (Online, 01:15 hours)	Online	Personal development; Personal and team development; Procurement	GC and Public Sector Skills	Real Property specialists; Materiel management specialists	Employees	1-3.5 hours (Half-day)
Take a Deep Breath and Manage Your Stress (W014) This course explains the physiological, behavioural, and psychological signs, symptoms and sources of stress. (Online, 00:30 hours)	Online	Government priorities; Respectful and inclusive workplace; Personal development; Career development	Transferable Skills		Employees	1 hour or less
Taking Final Steps to Bring a Project to Its Close (T047) In this course, you'll learn some tricks for correcting schedule variances and how to determine if your project is over or under budget. (Online, 00:30 hours)	Online	Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Taking Stock of Your Work/Life Balance (W015) This course highlights techniques you can use to analyze your current level of balance between work and personal responsibilities. (Online, 00:30 hours)	Online	Government priorities; Respectful and inclusive workplace; Personal development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
Talent Management: Developing and Engaging Talent (X041) This course describes how to build employee commitment using an effective onboarding process that creates a positive first impression. (Online, 01:00 hours)	Online	Human resources; Building the workforce; Talent management; Personal development; Personal and team development	Transferable Skills		Supervisors; Managers	1 hour or less
Technology Savviness for Executives (S100) Through concrete examples, this course will allow non-IT executives to gain unique insight into the current Information technologies landscape and Government of Canada frameworks that support management and the governance of IT. Participants will leave this learning opportunity with a better understanding of the governance and business practices that help business and IT collaboration. (Classroom, 07:30 hours)	_Classroom	Government priorities; How government works; Information technologies; Leadership	Digital Academy		Executives; Directors; Directors General; Assistant Deputy Ministers	4-8 hours (Full-day)
The 5 Essential Steps to Integrated Business and Human Resources Planning (H301) This course helps participants understand the integrated business and human resources planning process, as well as the roles of the various stakeholders responsible for ensuring effective resource utilization. (Online, 03:00 hours)	Online	Human resources	GC and Public Sector Skills	Human Resources professionals	Supervisors; Managers; Functional specialists	1-3.5 hours (Half-day)
The Agile Leader (I550) In this course, you will learn how to adopt a focused and flexible mindset; respond quickly with adaptive techniques; and empower others to reach the goal. (Online, 00:42 hours)	Online	Personal and team development	Digital Academy		Employees	1 hour or less
The Art and Science of Communication (C063) This course will teach you the art and science of communication by discussing how to connect with your audience and how to enhance and strengthen that connection as you communicate. (Online, 00:30 hours)	Online	Communications; Personal development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
The Art of Staying Focused (D014) This course provides you with strategies for dealing with focus challenges and distractions at work. (Online, 00:30 hours)	Online	Personal development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
The Essential Role of the Agile Product Owner (I638) In this course, you'll learn about a product owner's role and responsibilities in an agile enterprise. You'll explore the qualities necessary for effective product ownership. (Online, 00:24 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Career development; Personal and team development	Transferable Skills		Employees; Managers; Supervisors	1 hour or less
The First Steps in Negotiating (X183) In this course, you'll learn how to sharpen your negotiating skills through effective preparation and by focusing on the important issues at hand. (Online, 01:00 hours)	Online	Communications; Personal development; Personal and team development	Transferable Skills		Employees	1 hour or less
The Importance of Self-Awareness in the Practice of Feedback (G322) This is a 120 minute virtual course in which participants will identify their personal strengths and areas for improvement in providing and receiving feedback. (Virtual classroom, 02:00 hours)	Virtual classroom		GC and Public Sector Skills		Supervisors	1-3.5 hours (Half-day)
The Many Approaches to Facing Workplace Conflict (W016) In this course, you'll learn about the different styles of conflict, when to use them, and when to adapt your style. You'll also learn how to handle conflict with difficult individuals. (Online, 00:30 hours)	Online	Government priorities; Respectful and inclusive workplace; Personal development; Communication skills; Personal and team development	Respectful and Inclusive Workplace		Employees; Supervisors; Managers; Executives; Directors	1 hour or less
The Power to Bounce Back: Being Resilient (D016) This introductory workshop is designed to help public servants at all levels build resilience to survive and prosper adversity. Through individual self-reflection, group discussions and interactive exercises, participants will explore coping strategies they can use to improve their ability to bounce back from setbacks and continue to build resilience. (Classroom, 07:30 hours)	_Classroom	Personal and team development; Personal development; Leadership	Transferable Skills		Employees; Supervisors; Managers	4-8 hours (Full-day)
The Procurement Process (M501) This course will teach you to carry out basic procurement activities throughout the procurement process. (Virtual classroom, 12:00 hours)	Virtual classroom	Procurement	GC and Public Sector Skills	Procurement specialists	Functional specialists	8+ hours (Multiple days)
The Reality of Being a First-time Manager (X174) This course describes some of the myths about managing people and their corresponding truths in order to clarify what a new leader really does. (Online, 00:30 hours)	Online	Human resources; Personal development; Personal and team development	GC and Public Sector Skills		Supervisors; Managers	1 hour or less
The Role of Data in Digital Government (I511) This course explores the opportunities and challenges of using data in the Government of Canada in more depth, and creates space for learners to share stories and experiences. (Virtual classroom, 02:00 hours)	Virtual classroom	Communications; Service excellence; How the government works; Human resources; Career development; Personal and team development; Information management; Information technology; Policy and regulation	Digital Academy		Employees; Supervisors	1-3.5 hours (Half-day)
The Strategic Human Resources Practitioner (P731) This course aims to deepen the practitioner's understanding of the impact of strategic advice on human resources. Participants will learn to apply tools and techniques in support of a strategic perspective in the field of human resources management. (Classroom, 15:00 hours)	_Classroom	Human resources; Building the workforce; Operational effectiveness; Talent management; Workplace management	GC and Public Sector Skills	Human Resources professionals	Functional specialists	8+ hours (Multiple days)
The System of Government from a Financial Perspective (F303) This online tool provides an overview of the Canadian system of government in a financial context, including the roles and responsibilities of major players such as the Comptroller General of Canada and the Chief Financial Officer. Participants will have the opportunity to get a behind-the-scenes look of the role finance plays in the government system. (Online, 01:00 hours)	Online	Finance	GC and Public Sector Skills	Financial officers	Functional specialists	1 hour or less
The Uncomfortable Truth (K100) This course presents the difficult facts about the historical relationship between the Government of Canada and Indigenous peoples. It provides a brief overview from first contact to the present focus on reconciliation. (Online, 01:30 hours)	Online	Government priorities; Respectful and inclusive workplace; Service excellence; Values and ethics	Indigenous Learning		Employees	1-3.5 hours (Half-day)
Thinking Strategically as a Manager (G026) This course explores the characteristics of strategic thinking as well as the traits you need to be an effective strategic thinker. (Online, 00:30 hours)	Online	Leadership; Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Transforming the Workplace Using Artificial Intelligence (I629) This course will show you how AI can help you transform your organization. You'll learn about the role of AI in business. (Online, 00:24 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Career development; Personal and team development	Digital Academy		Employees; Supervisors; Managers	1 hour or less
Trust Building Through Effective Communication (C074) In this course, you'll explore how clear intention is the basis of effective communication and how understanding your audience ensures that the message is delivered. (Online, 00:30 hours)	Online	Communications; Personal development; Career development; Communication skills; Personal and team development	Transferable Skills		Employees	1 hour or less
Turning Social Intelligence into Actionable Insight (I524) In this course, you'll discover how social intelligence can improve your organization's performance. You'll explore ways to monitor social media, as well as common sources of social media data. (Online, 00:24 hours)	Online	Communications; Government priorities; Service excellence; Information management; Information technologies; Career development; Personal and team development	Digital Academy		Employees; Managers; Supervisors	1 hour or less
Understanding and Applying Strategic Communications (T712) This course explores the nature of strategic communications through discussion, information sharing, exercises and a case study to develop practical approaches to delivering strategic communications value in the workplace. (Classroom, 15:00 hours)	_Classroom	Communications	GC and Public Sector Skills	Communications specialists	Functional specialists	8+ hours (Multiple days)
Understanding Unconscious Bias (W005) In this course, you'll learn about the different kinds of unconscious bias and how to recognize them in action. (Online, 00:30 hours)	Online	Government priorities; Respectful and inclusive workplace	Respectful and Inclusive Workplace		Employees; Supervisors; Managers; Executives	1 hour or less
Unleashing Personal and Team Creativity (G027) This course describes personal barriers to creativity and how to overcome them. (Online, 00:30 hours)	Online	Leadership; Personal development; Career development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers	1 hour or less
Unleashing Resiliency During Change (D050) Unleashing Resiliency during Change (D050)—"People first" is the common denominator needed to achieve success for all change initiatives. In order for individuals, teams, leaders, and organizations to thrive, we must look within ourselves. (Virtual classroom, 01:45 hours)	Virtual classroom	Communications; Personal and team development; Leadership	Transferable Skills		Employees; Supervisors; Managers	1-3.5 hours (Half-day)
Unpacking Unconscious Bias (W095) This four-session virtual course provides an overview of unconscious bias in the federal public service. Participants will better understand unconscious bias and learn to identify and manage their biases to foster a respectful and inclusive workplace. (Virtual classroom, 08:00 hours)	Virtual classroom	Respectful and inclusive workplace; Personal and team development	Respectful and Inclusive Workplace		Employees; Managers; Supervisors; Executives	4-8 hours (Full-day)
Using Active Listening in Workplace Situations (C064) In this course, you will learn listening skills that can help in the workplace and techniques for becoming an effective active listener. (Online, 00:30 hours)	Online	Communications; Personal development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Using Augmented Reality for Organizational Gains (I614) In this course, you'll discover the characteristics, technical components and different types of augmented reality. You'll explore best practices for using AR, as well as key points you should consider when planning AR implementations. (Online, 00:24 hours)	Online	Government priorities; Service excellence; Information management; Information technologies; Career development; Personal and team development	Digital Academy		Employees; Supervisors; Managers	1 hour or less
Using Strategic Thinking to Consider the Big Picture (G028) This course describes how the ideas of systems thinking can help you elevate your perspective, become skilful at making sense of opposites and contradictions, and better understand cause and effect while managing your department. (Online, 00:30 hours)	Online	Personal development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers	1 hour or less
Validation of Knowledge Related to the Course Basics of Staffing in the Public Service (H200) - Module 3 This validation of knowledge focuses on the basics of staffing in the public service. It assesses knowledge of the application and requirements of the legislative framework that governs staffing in the federal public service. (Online, 00:30 hours)	Online	Human resources; Building the workforce	GC and Public Sector Skills	Human Resources professionals	Supervisors; Managers	1 hour or less
Value-added Oversight of Public Resources: The Role of Internal Audit (A705) This course is an excellent introduction for all public servants to a key pillar of overseeing public resources throughout the Government of Canada. Management, staff and auditors new to the profession will learn why and how specific tools and processes are used in ensuring recommendations for operational improvements are evidence-based. (Classroom, 22:30 hours)	_Classroom	Finance	GC and Public Sector Skills	Financial officers; Internal auditors	Functional specialists	8+ hours (Multiple days)
Values and Ethics Foundations for Employees (C255) This online course explores the foundational concept of values and ethics and deals with conflicts of interest, ethical dilemmas and issues of accountability. Participants will identify and apply key principles related to values and ethics through exercises and scenarios. (Online, 01:30 hours)	Online	Respectful and inclusive workplace; Values and ethics; Human resources	GC and Public Sector Skills		Employees	1-3.5 hours (Half-day)
Values and Ethics Foundations for Managers (C355) This online course helps managers to better understand the foundational concept of values and ethics and how to apply it when dealing with conflicts of interest, ethical dilemmas, harassment situations and issues of workplace well-being. Through practical exercises and scenarios, participants will identify, discuss and apply the key principles and policies related to values and ethics in the public sector. (Online, 02:00 hours)	Online	Respectful and inclusive workplace; Values and ethics; Human resources	GC and Public Sector Skills		Supervisors; Managers	1-3.5 hours (Half-day)
Verb Form and Vocabulary Acquisition Exercises in English as a Second Language (E440) This online course provides beginner practice drills in English as a second language. Participants will practise their English pronunciation and learn various useful verb and word forms in English. (Online, 15:00 hours)	Online	Government priorities; Official languages	GC and Public Sector Skills		Employees	8+ hours (Multiple days)
Verifying and Building on Creative Ideas (D020) This course covers a variety of techniques for verifying and building on creative ideas. It outlines when to use research and when to use simulations to check the feasibility of an idea. (Online, 00:30 hours)	Online	Personal development; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Version Control and Sharing in GCdocs16 (I024) This is the fifth of 7 online self-paced courses on GCdocs16, which is the most recent version of GCdocs. It shows learners how to use version control and share within the GCdocs environment. (Online, 00:12 hours)	Online	Information management	GC and Public Sector skills		Employees	1 hour or less
Vocabulary and Verb Form Acquisition Exercises in French as a Second Language (E432) This online course provides beginner practice drills in French as a second language. Participants will practice their French pronunciation and learn various useful verb and word forms in French. (Online, 15:00 hours)	Online	Official languages	GC and Public Sector Skills		Employees	8+ hours (Multiple days)
Vocabulary Consolidation: Four Professional Communication Topics in English as a Second Language (E321) This course will address vocabulary related to some common topics in the public service. Learners will consolidate the vocabulary related to these topics and put it into practice in an actual professional setting. (Online, 04:00 hours)	Online	Government priorities; Official languages	GC and Public Sector Skills		Employees	4-8 hours (Full-day)
Vocabulary Consolidation: Four Professional Communication Topics in French as a Second Language (E320) This course will address vocabulary related to some common topics in the public service. Learners will consolidate the vocabulary related to these topics and put it into practice in an actual professional setting. (Online, 04:00 hours)	Online	Government priorities; Official languages	GC and Public Sector Skills		Employees	4-8 hours (Full-day)
Web Accessibility for Canada.ca (T716) This course outlines federal standards and guidelines on web accessibility and emphasizes the requirements, roles and responsibilities involved in compliance with this standard. Participants will learn how to assess and apply Web Content Accessibility Guidelines (WCAG) 2.0 consistently across Canada.ca web pages. (Classroom, 15:00 hours)	_Classroom	Information technologies	GC and Public Sector Skills	Information technologies specialists	Functional specialists	8+ hours (Multiple days)
Who We Work For (C218) This online course examines the functions and the organizational relationships between Parliament, the Government of Canada and the federal public service. Participants will explore the role of government, how Canada governs itself, the organization of the federal government, the functions of departments and central agencies and common government services. (Online, 01:30 hours)	Online	How government works	GC and Public Sector Skills	Policy specialists	Employees	1-3.5 hours (Half-day)
Workplace Accommodation for Federal Public Service Employees (C345) This online course aims to raise awareness and understanding among public service managers of the underlying principles of workplace accommodation and their importance and benefits. Participants will learn to identify key workplace accommodation principles, engage other employees and apply strategies and tools to foster an inclusive, barrier-free and ultimately more productive work environment. (Online, 01:30 hours)	Online	Respectful and inclusive workplace; Human resources; Workplace management	Respectful and Inclusive Workplace		Employees; Supervisors; Managers; Executives; Directors	1-3.5 hours (Half-day)
Workplace Hazardous Materials Information System (WHMIS) 2015 (S115) In this course, you will learn about WHMIS 2015, including the roles and responsibilities of suppliers, employers, and employees; physical and health hazards encountered in the workplace; required elements and standards of WHMIS-compliant labels and safety data sheets; and controls for eliminating or minimizing exposure to hazardous materials in the workplace. (Online, 00:30 hours)	Online	Government priorities; Respectful and inclusive workplace; Security	Respectful and Inclusive Workplace	Security specialists	Assistant Deputy Ministers; Directors General; Directors; Executives; Supervisors; Managers; Employees	1 hour or less
Workplace Violence in the Canadian Federal Jurisdiction: Establish a Prevention Program (Z066) This course introduces the key components of an effective workplace violence prevention program. (Online, 01:00 hours)	Online	Government priorities; Respectful and inclusive workplace	Respectful and Inclusive Workplace		Employees	1 hour or less
Workplace Violence in the Canadian Federal Jurisdiction: Recognize the Risk and Take Action (Z064) This course helps frontline supervisors, workers and anyone else with an interest in workplace safety develop a clear understanding of what workplace violence is. (Online, 01:00 hours)	Online	Government priorities; Respectful and inclusive workplace	Respectful and Inclusive Workplace		Employees	1 hour or less
Writing and Preparing an Effective Speech (C065) This course teaches you how to prepare an effective speech, including determining your objective and audience profile, choosing your topic and defining the theme of your speech. (Online, 00:30 hours)	Online	Communications; Personal development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Writing Briefing Notes (C110) This course equips participants with the knowledge and skills they need to write briefing notes that meet specific communication goals. Participants will learn how to prepare clear, concise and strategic briefing notes that are in line with their objectives. (Online, 01:00 hours)	Online	Communications	GC and Public Sector Skills		Employees	1 hour or less
Writing Effective Emails and Instant Messages (C066) This course introduces tried-and-true guidelines for emailing effectively. (Online, 00:30 hours)	Online	Communications; Personal development; Communication skills; Personal and team development	Transferable Skills		Employees; Supervisors; Managers	1 hour or less
Your Liability as a Regulator (Duty of Care) (R002) This course introduces best practices for regulators and provides tools to minimize the risk of liability on the job and reduce any personal concerns to this effect. Participants will learn how potential negligence issues relate to their role as a regulator. (Classroom, 07:30 hours)	_Classroom	How government works	GC and Public Sector Skills	Regulators	Functional specialists	4-8 hours (Full-day)
Your Role in Workplace Diversity (W004) In this course, you'll explore strategies to help you become aware of your attitudes toward diversity, increase your acceptance of diverse cultures, people and ideas, and become an advocate for diversity within the workplace. (Online, 00:30 hours)	Online	Government priorities; Respectful and inclusive workplace	Respectful and Inclusive Workplace		Employees	1 hour or less

Features

Information for Government of Canada employees: Coronavirus disease (COVID-19)

Updates for employees on COVID-19, telework, advisories, messages and resources to share.

COVID-19: Learning resourcesNew

Consult learning resources for public servants during the COVID-19 pandemic.

This website is continually being updated in response to your feedback.

Let us know what you think of it.

Which platform is your comment about: The School's website
The GCcampus learning application

Enter your email if you would like a reply:

Privacy notice

Follow:

Date modified:: 2020-06-17

Language selection

Search

Notice: COVID-19