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Information about Programs and Information Holdings

Table of contents

  1. General information
  2. Institutional functions, programs and activities
  3. Additional information
  4. Appendix: Institution-Specific Personal Information Banks

1. General information

Introduction

All government institutions subject to the Access to Information Act and the Privacy Act publish an inventory of their information holdings as well as relevant details about personal information under their control. The following can assist you in making an access to information or personal information request, or in exercising your privacy rights:

  • Browse the list of government institutions to learn more about their programs, activities, and information holdings, including their classes of records and personal information banks.

Some programs and activities, such as human resources and financial management, are common to most government institutions. These are known as internal services and they involve the following types of information:

Background

The Canada School of Public Service (the School) was created on April 1, 2004, when the legislative provisions of Part IV of the Public Service Modernization Act came into force. The School has been part of the Treasury Board Portfolio since July 2004.  Operating under the authority of the Canada School of Public Service Act, the School was created from an amalgamation of the following three organizations: the Canadian Centre for Management Development, Training and Development Canada and Language Training Canada.

The Canada School of Public Service reports to Parliament through the Minister of the Treasury Board, who is the Minister responsible for the School.

For information about the School's core responsibilities, planned results and resources, reporting framework and more, consult our Departmental Plan 2020–2021.

Responsibilities

The School has the legislative mandate to provide a range of enterprise‐wide learning activities to build individual and organizational capacity and management excellence within the core public service. Using a broad ecosystem of learning products, delivery approaches, and an online learning platform, the School provides public servants with the foundational knowledge, skills, and competencies now in the future, to serve Canadians with excellence.

Read about the Canada School of Public Service's mandate.

2. Institutional functions, programs and activities

The Canada School of Public Service has a single strategic outcome: Federal public service employees have the common knowledge, skills and competencies to fulfil their responsibilities in serving Canadians. It achieves this outcome through its various business lines with the support of internal services.

Learning Programs

The Learning Programs Branch is responsible for the design, content, curation, and delivery of learning services for the School's business lines. Additionally, it is responsible for the Executive Learning curriculum in support of senior leaders and leadership development and for the User Experience directorate, which provides design, implementation, and operations for world-class learning platforms and technology-enabled solutions.

The following is a directory of the School's classes of records, including the personal information banks associated with each one.

Respectful and Inclusive Workplaces

Diversity and inclusion are among the government's top priorities. This is why the School offers a number of learning opportunities for all public servants to promote healthy and respectful workplaces.  The School's Respectful and Inclusive Workplaces program includes online and classroom training as well as specialized learning products, such as:

  • Harassment Prevention
  • Occupational Health and Safety
  • Unconscious Bias
  • Mental Health
  • Positive Space
  • Accessibility

Functional Communities Programming – Class of Records

Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in the functional communities of Communications; Finance; Human Resources; Information Management; Information Technology Management; Policy; Procurement, Materiel Management and Real Property; Federal Regulators; Security; and Service Delivery. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing functional communities programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.

Record Number: CSPS 121

Online Course Program – Class of Records

Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.

Record Number: CSPS 141

Government of Canada and Public Sector Skills

This business line offers public servants learning opportunities related to the craft of government and how to work within a public sector context. We provide employees of the public service with the core learning, knowledge and skills they need to perform at their best.  The business line contains four streams:

  1. Public Sector Foundations focuses on learning at the foundational level for employees who are new to the public service (orientation), students and those seeking to maintain second language skills, as well as learning on machinery of government.
  2. Management Development focuses on learning solutions to strengthen the development of future leaders, from newly appointed supervisors to managers to aspiring directors.
  3. GC Policy, Programs & Services is responsible for all specialized learning related to the following functional communities: Communications, Evaluation, Policy, Regulation, and Service Excellence.
  4. GC Corporate Skills is responsible for all specialized learning related to the following functional communities: ATIP, Audit, Finance, Human Resources, Procurement, Real Property & Materiel Management, Security & Emergency Management, Information Management, and Information Technology.

Public Service Orientation – Class of Records

Description: Information related to the Public Service Orientation courses and resources, which are delivered to all federal employees who are new to the public service, including deputy ministers, assistant deputy ministers and heads of federal agencies. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Orientation learning activities; curriculum design and development; course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; research and best practices; partnerships and liaisons; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Agenda, Curriculum Learning Components, Decision Records, Evaluations, Guidelines, Performance Monitoring, Plans, Policies, Procedures, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.

Record Number: CSPS 111

Functional Communities Programming – Class of Records

Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in the functional communities of Communications; Finance; Human Resources; Information Management; Information Technology Management; Policy; Procurement, Materiel Management and Real Property; Federal Regulators; Security; and Service Delivery. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing functional communities programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.

Record Number: CSPS 121

Online Course Program – Class of Records

Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.

Record Number: CSPS 141

Transferable Skills

The School provides learning through its Transferable Skills business line to help public servants develop portable knowledge and skills that are applicable inside and outside of government. But this business line is not just about skills; it's also about behaviours, mindsets and connecting.  We offer a wide range of learning products and channels to help create a public service that is kinetic, connected and collaborative. Our offerings include project management, public and client engagement and change leadership, among others.  The School sources, curates, partners, designs, develops and delivers learning under three streams:

  1. Business Acumen
    Provides public servants with dynamic business administration skills to help them develop and deliver projects and other initiatives inside and outside a government context.  Our vision is to help public servants at all levels build knowledge, skills and mindsets to work in more open, agile, user-focused ways. This approach will help them adapt to change and continue to deliver results for Canadians. Key subject matter areas we cover include: Project Management, Process Management, Financial Literacy, Risk Assessment, Agile, Negotiations, and Lean.
  2. Leadership Fundamentals
    Guides learning and training to provide fundamental leadership skills for learners at all levels, with a focus on behaviours, agility and enablement. Our vision is to help learners—at any level and in any role in the public service—to develop foundational leadership capacities they can apply in their workplaces every day. Key subject matter areas we cover include: Virtual Teams, Leading Transformation, Navigating Through Change, Coaching, and Resilience.
  3. Enabling Skills
    Aims to equip public servants with the soft skills that will allow them to easily navigate the workplace. Our curriculum provides learners with the tools needed to work with information and knowledge. Learners will better understand and be able to use complex information to communicate, collaborate and cooperate more effectively to achieve desired goals. Key subject matter areas we cover include: Briefing, Presentation Design, Problem Solving, Business Writing, Customer Service, and Communications.

Professional Development Programming – Class of Records

Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in order to expand their skills and help them to acquire new knowledge in support of their professional development and in order to help managers to find approaches for supporting employee development and talent management. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing professional development programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.

Record Number: CSPS 122

Online Course Program – Class of Records

Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.

Record Number: CSPS 141

Indigenous Learning

The learning on Indigenous issues offered at the School allows public servants to discover and understand the shared history of Canada and Indigenous Peoples and its impact on all of our daily lives. The objective is to foster effective working relationships with the various First Nations peoples and Inuit and Métis communities in Canada, and support the development of federal policies and programs that reflect their needs and realities. The School offers a growing array of courses, events and resources, available online or in the classroom, to increase awareness of the cultures of Canada's First Nations, Métis and Inuit peoples, as well as the Government of Canada's role and responsibilities towards them.

Professional Development Programming – Class of Records

Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in order to expand their skills and help them to acquire new knowledge in support of their professional development and in order to help managers to find approaches for supporting employee development and talent management. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing professional development programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.

Record Number: CSPS 122

Online Course Program – Class of Records

Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.

Record Number: CSPS 141

Executive Learning

The newly established (2019) Executive Learning team delivers the School's executive leadership programs, events, learning tools, and targeted course offerings for public service executives from the EX-01 to EX-05 levels, in addition to supporting other School business lines, as required, in the development of executive courses and events. The team is also the lead for the Authority Delegation Training, which is learning targeted to both executives and non executives.

Leadership Development Programs – Class of Records

Description: Information related to the design and development of leadership development programs that will result in the development of qualified individuals for management positions and first-level executive positions within the federal public service. Records may include information relating to the administration and management of the programs; creating, coordinating, managing, monitoring and developing the learning activities; curriculum design and development; in-house and contracted course and learning delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; research and best practices; partnerships and liaisons; learning activity evaluation; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.

Record Number: CSPS 221

Leadership Competencies – Class of Records

Description: Information related to courses and learning activities that are regularly offered through the School and customized agreements with the objective of strengthening leadership management competencies in the public sector at all levels, which will result in the development of qualified managers and executives within the federal public service. This includes leadership learning activities for managers, coaching activities and services and executive leadership learning activities and services. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Leadership Competencies program; curriculum design and development; in-house and contracted course and learning activity delivery; contracted procedures for consultant selection, policies, guidelines and standards; calendar planning; instructor/learning specialist management; research and best practices; partnerships and liaisons; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.

Record Number: CSPS 211

Authority Delegation Training – Class of Records

Description: Information related to the Authority Delegation Training courses and learning activities that are delivered to managers at all levels in the federal public service. Records may include information relating to the administration and management of the learning activities; creating, coordinating, managing, monitoring and developing the Authority Delegation Training learning activities; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; research and best practices; partnerships and liaisons; online assessment tools; learning roadmaps; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Agenda, Curriculum Learning Material, Decision Records, Evaluations, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Summaries.

Record Number: CSPS 112

Online Course Program – Class of Records

Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.

Record Number: CSPS 141

User Experience (UX)

The UX Directorate supports business lines by ensuring the School has the right learning platforms, supports, processes and training to design and develop impactful accessible, digitally enabled learning experiences.

Online Course Program – Class of Records

Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.

Record Number: CSPS 141

Innovation & Policy Services

The mandate of the  Innovation and Policy Services Branch is to help public servants acquire the skills, experience, and mindsets they need to pursue excellence in public service in an environment of change. The activities of the Branch include demonstration projects, digital up-skilling, experimentation, and research. Comprising the CSPS Digital Academy and the Public Sector Innovation and Policy and Priorities teams, the Branch also supports various communities.

Digital Academy

The School's Digital Academy was established in 2018 to help federal public servants gain the knowledge, skills and mindsets they need in the digital age. It supports the principles of the Beyond2020 initiative for an agile, inclusive and equipped workforce and advocates for a digital-first approach that aligns with Canada's Digital Standards. The ten digital standards form the foundation of the government's shift to becoming more agile, open and user-focused.

Discover Series

The Digital Academy offers learning opportunities for public servants at all levels. Its Discover Series is a suite of foundational courses introducing basic concepts, behaviours, skills and techniques to help public servants succeed in the digital era.

Organizational Learning Services – Class of Records

Description: Information related to activities to enhance the performance and effectiveness of the public service by documenting and transferring innovations and best practices in public management; the provision of support and assistance to departments and agencies to help them to become learning organizations; collaboration with departments and agencies at the organizational level to support continuous improvement; the monitoring of international trends in public management; developments in public management in other countries; and liaison with institutions in other countries. Records may include information relating to the administration and management of the activities; creating, coordinating, managing, monitoring and developing the activities; curriculum design and development; activity delivery; procedures, policies, guidelines and standards; plans and strategies; best practices; international projects; learning needs analysis; outreach; and partnerships and liaisons.

Document Types: Agreements, Best Practices, Conferences, Correspondence, Decision Records, Delegations, Events, Guidelines, Memoranda of Understanding, Plans, Policies, Procedures, Projects, Reports, Standards, Strategies, and Training.

Record Number: CSPS 311

Online Course Program – Class of Records

Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.

Record Number: CSPS 141

Digital Academy Events

The Digital Academy offers learning opportunities in the form of in-person and virtually-delivered events that are offered online to public servants at all levels. Events, while constituting learning products by themselves, are also meant to integrate with the Digital Academy Discover Series with a view of introducing new mindsets, skills and techniques to help public servants succeed in the digital era.

Organizational Learning Services – Class of Records

Description: Information related to activities to enhance the performance and effectiveness of the public service by documenting and transferring innovations and best practices in public management; the provision of support and assistance to departments and agencies to help them to become learning organizations; collaboration with departments and agencies at the organizational level to support continuous improvement; the monitoring of international trends in public management; developments in public management in other countries; and liaison with institutions in other countries. Records may include information relating to the administration and management of the activities; creating, coordinating, managing, monitoring and developing the activities; curriculum design and development; activity delivery; procedures, policies, guidelines and standards; plans and strategies; best practices; international projects; learning needs analysis; outreach; and partnerships and liaisons.

Document Types: Agreements, Best Practices, Conferences, Correspondence, Decision Records, Delegations, Events, Guidelines, Memoranda of Understanding, Plans, Policies, Procedures, Projects, Reports, Standards, Strategies, and Training.

Record Number: CSPS 311

Online Course Program – Class of Records

Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.

Record Number: CSPS 141

Busrides

Busrides.ca broadens and deepens digital literacy. To give all public servants a basic and shared conceptualization of a Government of Canada digital lens. Each online episode is designed around topics related to the Government of Canada's digital standards and contain blogs and videos to appeal to multiple learning styles. These episodes are not intended to develop hard skills, but to recognize the potential application and utility of digital skills and resources for the Government of Canada. Busrides.ca promotes a continuous learning culture through micro-learning.

Organizational Learning Services – Class of Records

Description: Information related to activities to enhance the performance and effectiveness of the public service by documenting and transferring innovations and best practices in public management; the provision of support and assistance to departments and agencies to help them to become learning organizations; collaboration with departments and agencies at the organizational level to support continuous improvement; the monitoring of international trends in public management; developments in public management in other countries; and liaison with institutions in other countries. Records may include information relating to the administration and management of the activities; creating, coordinating, managing, monitoring and developing the activities; curriculum design and development; activity delivery; procedures, policies, guidelines and standards; plans and strategies; best practices; international projects; learning needs analysis; outreach; and partnerships and liaisons.

Document Types: Agreements, Best Practices, Conferences, Correspondence, Decision Records, Delegations, Events, Guidelines, Memoranda of Understanding, Plans, Policies, Procedures, Projects, Reports, Standards, Strategies, and Training.

Record Number: CSPS 311

Online Course Program – Class of Records

Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.

Record Number: CSPS 141

Joint Development of Virtual Reality Projects

The CSPS Digital Academy developed the virtual exposition (vExpo) to support the recent shift to virtual events. The vExpo offers a portal where participants can access various event materials (i.e. agenda, biographies, live presentations, etc.), including virtual kiosks where event partners can share information on their products and initiatives.

Organizational Learning Services – Class of Records

Description: Information related to activities to enhance the performance and effectiveness of the public service by documenting and transferring innovations and best practices in public management; the provision of support and assistance to departments and agencies to help them to become learning organizations; collaboration with departments and agencies at the organizational level to support continuous improvement; the monitoring of international trends in public management; developments in public management in other countries; and liaison with institutions in other countries. Records may include information relating to the administration and management of the activities; creating, coordinating, managing, monitoring and developing the activities; curriculum design and development; activity delivery; procedures, policies, guidelines and standards; plans and strategies; best practices; international projects; learning needs analysis; outreach; and partnerships and liaisons.

Document Types: Agreements, Best Practices, Conferences, Correspondence, Decision Records, Delegations, Events, Guidelines, Memoranda of Understanding, Plans, Policies, Procedures, Projects, Reports, Standards, Strategies, and Training.

Record Number: CSPS 311

Online Course Program – Class of Records

Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.

Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.

Record Number: CSPS 141

Policy and Priorities

The Policy and Priorities Directorate's mandate is to introduce public servants to the latest thinking, practices, and tools to enhance capacity across government. They do this in several ways, including by conducting demonstration projects and developing tools for informal and experiential learning, supporting the launch of events and dissemination of leading-edge practices across core functions, developing enabling strategies and internal policy tools to support internal priorities, and enhancing CSPS's engagement with academia and external organizations. The Directorate is composed of four divisions, Pathfinder Projects, the Public Sector Innovation, the Priority Initiatives, and Policy and Strategic Relations and also includes programs such as the Federal Youth Network, the Cross-Functional Policy Mobility Program,  the Recruitment of Policy Leaders and the Advanced Policy Analyst Program.

Cooperation and Liaison – Class of Records

Description: Includes records related to formal and informal cooperation and liaison activities with other federal, provincial/territorial, municipal, and international governments/agencies, organizations, and academic institutions (where applicable) to ensure the effective management of horizontal initiatives, communicate institutional activities, and promote integrated approaches to developing and delivering institutional programs and services. May also include records related to coordinating programs for international delegations and visits, facilitating information exchanges in areas of common interest, sharing knowledge, expertise, and best practices, developing joint service delivery initiatives in partnership with other provinces and territories, reinforcing strategic partnerships with established partners and creating new networks of influence to expand and intensify ties with other governments and/or organizations, and building more strategic relationships to advance institutional interests and priorities. May also include records related to outreach activities, the development of new strategic networks and partnerships, hosting and sharing information with international delegations, and attending regional, national, and international for a, roundtables, symposia and conferences.

Document Types: Minutes, agendas and records of decisions of multilateral and bilateral meetings, proceedings of symposia, roundtables and conferences, copies of bilateral and liaison agreements, drafts and final case studies reports, memoranda of cooperation, records of consultation activities, and international activity reports.

Record Number: PRN 904

Internal Services

Internal services constitute groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are management and oversight services, communications services, legal services, human resources management services, financial management services, information management services, information technology services, real property services, materiel services, acquisition services, and travel and other administrative services. Internal services include only those activities and resources that apply across an organization and not to those provided specifically to a program.

Acquisition Services

Acquisition services involve activities undertaken to acquire a good or service to fulfil a properly completed request (including a complete and accurate definition of requirements and certification that funds are available) until entering into or amending a contract.

Communications Services

Communications services involve activities undertaken to ensure that Government of Canada communications are effectively managed, well-coordinated and responsive to the diverse information needs of the public. The communications management function ensures that the public—internal or external—receives government information, and that the views and concerns of the public are taken into account in the planning, management and evaluation of policies, programs, services and initiatives.

Financial Management Services

Financial management services involve activities undertaken to ensure the prudent use of public resources, including planning, budgeting, accounting, reporting, control and oversight, analysis, decision support and advice, and financial systems.

Human Resources Management Services

Human resources management services involve activities undertaken for determining strategic direction, allocating resources among services and processes, as well as activities relating to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies and plans.

Information Management Services

Information management services involve activities undertaken to achieve efficient and effective information management to support program and service delivery; foster informed decision making; facilitate accountability, transparency and collaboration; and preserve and ensure access to information and records for the benefit of present and future generations.

Information Technology Services

Information technology services involve activities undertaken to achieve efficient and effective use of information technology to support government priorities and program delivery, to increase productivity, and to enhance services to the public.

Legal Services

Legal services involve activities undertaken to enable government departments and agencies to pursue policy, program and service delivery priorities and objectives within a legally sound framework.

Management and Oversight Services

Management and oversight services involve activities undertaken for determining strategic direction and allocating resources among services and processes, as well as those activities related to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies or plans.

Materiel Services

Materiel services involve activities undertaken to ensure that materiel can be managed by departments in a sustainable and financially responsible manner that supports the cost-effective and efficient delivery of government programs.

Real Property Services

Real property services involve activities undertaken to ensure that real property is managed in a sustainable and financially responsible manner, throughout its life cycle, to support the cost-effective and efficient delivery of government programs.

Travel and Other Administrative Services

Travel and other administrative services include Government of Canada travel services, as well as those other internal services that do not smoothly fit with any of the internal services categories.

3. Additional information

About Access to Information and Privacy
The Access to Information Act gives every Canadian citizen, permanent resident, individual or corporation in Canada the right to request access to records that are under the control of federal government institutions, regardless of their format.

The purpose of the Privacy Act is to protect the privacy of individuals with respect to their personal information. This Act governs the federal government's collection, retention, use and disclosure of that information. It also provides individuals with a right of access to their personal information.

Submitting an Online Request
Using the ATIP Online Request service is a faster, easier and more convenient way to submit access to information or privacy requests. Apply online today to save time.

Contact Information
You may also contact the Canada School of Public Service's ATIP Office by sending an email to the following address: csps.atipaiprp.efpc@canada.ca.

Completed Access to Information Requests
The Government of Canada encourages the release of information through informal requests outside of the ATIP process. Records released in response to completed Access to Information Act requests processed by the Canada School of Public Service can be obtained informally. A list of completed request summaries is available.

Open Data
To obtain information on open data, visit the Open Government portal.

4. Appendix: Institution-Specific Personal Information Banks

Personal Information Banks are descriptions of personal information that are maintained by government institutions about individuals, in support of specific programs and activities. The Privacy Act requires that Personal Information Banks include all personal information that is organized and retrievable by a person's name or by an identifying number, symbol or other particular assigned only to that person. Personal Information Banks must also include personal information that has been or is being used, or is available for use for an administrative purpose.

Below are the Canada School of Public Service's institution-specific Personal Information Banks.

Integrated Learning Management System (I-LMS)

Description: This database is used to support a centralized portal for online learning courses and to provide individuals with online assessment tools. The database captures individual profile information; course and learning activity participation and results; and some automatically generated course testing and self-assessment results. The personal information collected includes the individual's name, work address, work telephone and fax numbers, e-mail address, department, job title, classification category and level, and preferred language. While accounts may be deactivated after a period of prolonged inactivity, account holders can request the reactivation of their accounts at any time by calling the Client Contact Centre.

Class of Individuals: Employees of governments and public sector institutions (federal, provincial, municipal and international).

Purpose: This information is collected to provide an automated tool for course registration, payment and learning activity utilization data. This tool is provided to enable I-LMS account holders to establish training needs and partake of professional development activities.

Consistent Uses: The personal information is used for I-LMS statistical and evaluative purposes. All disclosures require the individual's prior consent.

Retention and Disposal Standards: The information is retained by I-LMS as long as the I-LMS platform exists. Should the platform be discontinued, the information will not be disposed of until five years have passed.

RDA Number: 99/020
Related Record Number: CSPS 111, CSPS 112, CSPS 121, CSPS 122, CSPS 131, CSPS 132, CSPS 141, CSPS 142, CSPS 211, CSPS 221
TBS Registration: 006094
Bank Number: CSPS PPU 015

Course Registration and Information

Description: This bank may contain basic personal data and related course administration information. Individuals seeking access to this information are required to specify the pertinent course number.

Classes of Individuals: Public servants who have taken or are enrolled in a course offered by the School. May also contain information on members of the private (business) sector or other levels of government who attend School-sponsored activities.

Purpose: This bank exists to establish and maintain records of all persons who have taken or are enrolled in a course offered by the School.

Consistent Uses: This bank is used to provide information required to administer training courses delivered by the School.

Retention and Disposal Standards: Records are retained for five years after completion of a training and development activity, then destroyed.

RDA Number: 99/020, 2001/025
Related Record Number: CSPS 111, CSPS 112, CSPS 121, CSPS 122, CSPS 211, CSPS 221, CSPS 321
TBS Registration: 001438
Bank Number: CSPS PPU 050

Individual Data Base

Description: This information bank contains basic information on courses and other School training activities, on actual and potential clients, on internal and external resources employed by the School and on all persons with whom the School has contact.

Classes of Individuals: Individuals, principally members of the management category of the Canadian federal public service, who have contact with the School. May also contain information on members of the private (business) sector or other levels of government who attend School-sponsored activities.

Purpose: The purpose of this information bank is to establish and maintain files on actual and potential clients in order to facilitate the registration of these individuals for School activities and to have information available to determine a client profile to help in the development and delivery of products offered by the School.

Consistent Uses: This information bank serves to identify potential clients and resources for activities offered by the School.

Retention and Disposal Standards: The files are retained as long as the information is valid.

RDA Number: 99/020, 2001/025
Related Record Number: CSPS 111, CSPS 112, CSPS 121, CSPS 122, CSPS 131, CSPS 132, CSPS 211, CSPS 221, CSPS 231, CSPS 311, CSPS 321
TBS Registration: 003329
Bank Number: CSPS PPU 010

Registration Information System

Description: This information bank may contain basic information on participants and administrative data on learning activities at the School.

Classes of Individuals: Individuals, including members of the management category of the federal public service, who have taken or are registered in a learning activity sponsored by the School. May also contain information on members of the private (business) sector or other levels of government who attend School-sponsored activities.

Purpose: This information bank exists to establish and maintain files on School learning and development activities and participants in these activities.

Consistent Uses: The information bank provides data necessary for the delivery of learning activities offered by the School.

Retention and Disposal Standards: The files are kept for a five-year period following the end of the learning activity and are then destroyed.

RDA Number: 99/020, 2001/025
Related Record Number: CSPS 111, CSPS 112, CSPS 121, CSPS 122, CSPS 211, CSPS 221, CSPS 321
TBS Registration: 003328
Bank Number: CSPS PPU 005

Learner Registration and Management System

Description: This bank may contain basic personal data on course participants and related course administration information. Individuals seeking access to this information are required to specify the pertinent School course number.

Class of Individuals: Public servants and non-public servants who have registered in or are enrolled in a course offered by the School.

Purpose: This bank exists to establish and maintain records of all public servants and non-public servants who have taken or are enrolled in a course offered by the School.

Consistent Uses: This bank is used to provide information required to administer and deliver learning activities offered by the School. The information is also used for statistical, reporting and evaluative purposes.

Retention and Disposal Standards: Records are retained for five (5) years after completion of learning activity, and then deleted from this information bank.

RDA Number: 99/020, 2001/025
Related Record Number: CSPS 111, CSPS 112, CSPS 121, CSPS 122, CSPS 211, CSPS 221, CSPS 321
TBS Registration: 001478
Bank Number: CSPS PCE 732

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