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Navigating Challenging Situations with Diplomacy and Tact (C058)


Type: Online
Duration: 00:30 hours
Status: Active

Working through difficult or unpleasant situations often requires tact, empathy and patience. This online self-paced course presents strategies for navigating through challenging work relationships, including how to approach sensitive issues and identify different warning signs and behaviours. Participants will learn how to write constructive, tactful emails that can help to de-escalate challenging situations in the workplace.

Topics include:

  • working through difficult situations
  • composing sensitive emails with tact and diplomacy
  • dealing with angry or manipulative individuals
  • tactfully correcting a boss or client
  • maintaining positive work relationships

More details

More about this course
  • Topics: Communication skills; Communications; Personal and team development; Personal development
  • Community: Employees; Managers; Supervisors
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course C058
Self-pacedNavigating Challenging Situations with Diplomacy and Tact (C058)OnlineOnlineEnglish


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