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Using Active Listening in Workplace Situations (C064)


Type: Online
Duration: 00:30 hours
Status: Active

Listening attentively is a skill that has many advantages. This online self-paced course explores the benefits of using active listening skills in different workplace situations. Participants will learn how to ask for clarity with tact, check that they have properly understood what was said, and prompt speakers to elaborate when clarity is needed.

Topics include:

  • demonstrating attentive listening
  • encouraging speakers to elaborate
  • ensuring a proper understanding of what was said
  • engaging with highly emotional or evasive speakers

More details

More about this course
  • Topics: Communication skills; Communications; Personal and team development; Personal development
  • Community: Employees; Managers; Supervisors
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

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List of available offerings for course C064
Self-pacedUsing Active Listening in Workplace Situations (C064)OnlineOnlineEnglish


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