Email is an indispensable tool used by organizations to communicate, conduct business and maintain their operations. This online self-paced course introduces tried-and-true guidelines on proper email etiquette and the best ways to get messages across quickly, appropriately and concisely. Participants will learn how to craft an effective email message, use instant messaging as an extension of email, and discuss the importance and impact of keeping email communications short and to the point.
- understanding the basic rules of email etiquette
- writing email messages for different scenarios
- using instant messaging as an extension of email
- identifying ways to keep email messages concise