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Exploring Customer Journey Mapping (I607)


Type: Online
Duration: 00:22 hours
Status: Active

Customer journey mapping can help to better identify your customers' needs and their common pain points. This online self-paced course introduces the customer journey map, a helpful problem-solving tool used to document every step of the customer experience. By creating their own map, participants will learn how to better understand their customers' needs, identify the problems they encounter, and brainstorm effective solutions.

Topics include:

  • identifying the benefits of customer journey mapping
  • setting the business goal and establishing a mapping team
  • drafting, updating and completing a customer journey map
  • prioritizing solutions to improve customer focus
  • avoiding common mapping mistakes

More details

More about this course
  • Topics: Communications; Government priorities; Information management; Information technologies; Personal and team development; Service excellence
  • Community: Employees; Managers; Supervisors
  • Business line: Digital Academy
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course I607
Self-pacedExploring Customer Journey Mapping (I607)OnlineOnlineEnglish


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