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Modernizing Public Services for Managers (I800)

Description

Type: Virtual classroom
Duration: 07:00 hours
Status: Active

In response to the increased demand for modernized government services, the public service must adopt new ways of thinking and doing that are more iterative, collaborative and responsive to emerging needs. This course aims to help managers set the conditions for their teams to reflect on what "modern government" means for the public service and to shape their practices in line with the Government of Canada's Digital Operations Strategic Plan. Through a series of self-paced and instructor-facilitated learning modules, participants will take a comprehensive look at the Government of Canada Digital Standards (part of the new Policy on Service and Digital) and learn how to apply them to deliver better products and improved services.

Topics include:

  • enabling a more agile and digital-first working environment
  • exploring the meaning of digital in a government service improvement context
  • identifying barriers to change and the impact of modernization on organizational culture
  • leading teams in new ways and embracing new approaches to doing business
  • exploring the expected behaviours associated with digital management

Notes:

This course includes both self-directed and instructor-facilitated learning modules:

  1. Module 1: Bringing a Digital Mindset into Government (self-paced)
  2. Module 2: Empowering Managers to Deliver on Modernizing Government (instructor-led)
  3. Module 3: Modern Leadership Approaches for Supporting Teams (self-paced/instructor-led)

More details

More about this course
  • Topics: Building the workforce; Government priorities; Operational effectiveness; Personal development; Policy and regulation; Service excellence
  • Community: Managers
  • Business line: Digital Academy
  • Provider: Canada School of Public Service

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course I800
DateTitleTypeLocationLanguage
June 22, 2021Modernizing Public Services for Managers (I800)Virtual classroomVirtual EST / Virtuelle HNEEnglish
July 23, 2021Modernizing Public Services for Managers (I800)Virtual classroomVirtual EST / Virtuelle HNEEnglish
August 23, 2021Modernizing Public Services for Managers (I800)Virtual classroomVirtual EST / Virtuelle HNEFrench
August 26, 2021Modernizing Public Services for Managers (I800)Virtual classroomVirtual EST / Virtuelle HNEEnglish
September 7, 2021Modernizing Public Services for Managers (I800)Virtual classroomVirtual EST / Virtuelle HNEEnglish
September 13, 2021Modernizing Public Services for Managers (I800)Virtual classroomVirtual EST / Virtuelle HNEEnglish
September 29, 2021Modernizing Public Services for Managers (I800)Virtual classroomVirtual EST / Virtuelle HNEFrench
October 12, 2021Modernizing Public Services for Managers (I800)Virtual classroomVirtual EST / Virtuelle HNEEnglish
November 18, 2021Modernizing Public Services for Managers (I800)Virtual classroomVirtual EST / Virtuelle HNEFrench

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