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Communicating Effectively with Customers (R006)

Description

Type: Online
Duration: 00:30 hours
Status: Active

Effective communication is essential to the success of any customer-oriented business. This online self-paced course, designed for client service representatives, focuses on how to communicate with customers (clients) by adapting to their different communication styles and emotional responses. Participants will learn best practices for enhancing client relations, as well as acquire useful writing tips on drafting emails and documenting incidents.

Topics include:

  • building client relations through better conversations
  • writing effective emails and documenting exchanges with clients
  • understanding clients' different communication styles and emotional responses

More details

More about this course
  • Topics: Communication skills; Government priorities; Personal development; Service excellence
  • Community: Employees
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course R006
DateTitleTypeLocationLanguage
Self-pacedCommunicating Effectively with Customers (R006)OnlineOnlineEnglish

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