Effective communication is essential to the success of any customer-oriented business. This online self-paced course, designed for client service representatives, focuses on how to communicate with customers (clients) by adapting to their different communication styles and emotional responses. Participants will learn best practices for enhancing client relations, as well as acquire useful writing tips on drafting emails and documenting incidents.
- building client relations through better conversations
- writing effective emails and documenting exchanges with clients
- understanding clients' different communication styles and emotional responses