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Interacting with Customers (R007)

Description

Type: Online
Duration: 00:30 hours
Status: Active

Following a clear process when communicating with customers is an effective way to deliver better service and increase customer satisfaction. This online self-paced course provides valuable advice on how to improve interactions with clients and customers, including how to overcome communication barriers. Participants will learn how to empathize with customers and interact more effectively using techniques such as vocal cues, active listening, and paraphrasing to better understand their clients' needs.

Topics include:

  • overcoming communication barriers
  • speaking naturally and cooperatively
  • reacting with appropriate tone and formality
  • practising active and attentive listening
  • communicating intention using vocal cues

More details

More about this course
  • Topics: Communication skills; Government priorities; Personal development; Service excellence
  • Community: Employees
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course R007
DateTitleTypeLocationLanguage
Self-pacedInteracting with Customers (R007)OnlineOnlineEnglish

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