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Delivering Inclusive Client Service (R103)

Description

Type: Virtual classroom
Duration: 02:30 hours
Status: Active

A client-centric approach is one that focuses on addressing client or user expectations, needs, challenges and feedback. This course explores the benefits of applying an inclusive mindset as part of client service delivery in a government context. Participants will reflect on behaviours and practices that encourage inclusiveness and how to integrate it when delivering services to clients.

Topics include:

  • building inclusive partnerships with clients
  • defining the core principles of inclusive client service
  • removing barriers to inclusive service delivery, even if they are unintentional
  • acknowledging how behaviours influence the client experience
  • being an ally and an advocate for inclusion

Notes:

Due to the sensitive nature of the topics discussed in this course, participants are expected to complete 45 to 60 minutes of pre-course foundational learning activities.

Before registering for this course, learners should have a basic understanding of unconscious bias. Completion of one or all of the following courses is recommended:

  1. Unpacking Unconscious Bias (W095) or
  2. Understanding Unconscious Bias (W005) and Overcoming Your Own Unconscious Biases (W006)

More details

More about this course
  • Topics: Personal and team development; Respectful and inclusive workplace; Service excellence
  • Community: Employees
  • Audience: Service specialists
  • Business line: GC and Public Sector Skills
  • Provider: Canada School of Public Service

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course R103
DateTitleTypeLocationLanguage
July 5, 2021Delivering Inclusive Client Service (R103)Virtual classroomVirtual EST / Virtuelle HNEEnglish
July 15, 2021Delivering Inclusive Client Service (R103)Virtual classroomVirtual EST / Virtuelle HNEEnglish
August 4, 2021Delivering Inclusive Client Service (R103)Virtual classroomVirtual EST / Virtuelle HNEEnglish
August 19, 2021Delivering Inclusive Client Service (R103)Virtual classroomVirtual EST / Virtuelle HNEEnglish
August 26, 2021Delivering Inclusive Client Service (R103)Virtual classroomVirtual EST / Virtuelle HNEFrench
September 7, 2021Delivering Inclusive Client Service (R103)Virtual classroomVirtual EST / Virtuelle HNEEnglish
September 9, 2021Delivering Inclusive Client Service (R103)Virtual classroomVirtual EST / Virtuelle HNEEnglish
September 13, 2021Delivering Inclusive Client Service (R103)Virtual classroomVirtual EST / Virtuelle HNEFrench
September 22, 2021Delivering Inclusive Client Service (R103)Virtual classroomVirtual EST / Virtuelle HNEEnglish
September 30, 2021Delivering Inclusive Client Service (R103)Virtual classroomVirtual EST / Virtuelle HNEEnglish
October 4, 2021Delivering Inclusive Client Service (R103)Virtual classroomVirtual EST / Virtuelle HNEEnglish

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