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Introduction to Citizen- and Client-Centred Service (T233)


Type: Online
Duration: 01:00 hours
Status: Active

The delivery of external services relies on a strong understanding of the needs and expectations of citizens and clients. This online self-paced course explores the different client needs and perspectives to consider in the design and delivery of client-centred services. Participants will learn about the Government of Canada's service delivery principles, the key concepts of citizen- and client-centred service, and the five drivers of client satisfaction.

Topics include:

  • exploring the Government of Canada's service delivery principles
  • defining citizen- and client-centred service and its importance
  • identifying and applying the five drivers of client satisfaction
  • highlighting the service expectations and priorities of citizens and businesses

Related topics

Service excellence

More details

More about this course
  • Topics: Service excellence
  • Community: Employees
  • Business line: GC and Public Sector Skills
  • Provider: Canada School of Public Service

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course T233
Self-pacedIntroduction to Citizen- and Client-Centred Service (T233)OnlineOnlineEnglish


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