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Design Thinking for Innovation: Defining Opportunities (T938)


Type: Online
Duration: 00:24 hours
Status: Active

Engaging with stakeholders can produce valuable data that can be analyzed and constructively used to innovate. This online self-paced course explains how to analyze and translate user data into meaningful improvements towards a better user experience. Participants will learn to define opportunities to use user data through tools like experience mapping and affinity clustering.

Topics include:

  • recognizing the key aspects of a constructive mindset
  • sequencing the steps for creating experience maps
  • using affinity clustering in design thinking
  • identifying the key elements of the actionable insight formula
  • recognizing effective opportunity statements


This course was developed with subject matter support provided by PDD Group Ltd. (

More details

More about this course
  • Topics: Career development; Government priorities; Leadership; Personal development; Service excellence
  • Community: Directors; Employees; Managers
  • Business line: Transferable Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course T938
Self-pacedDesign Thinking for Innovation: Defining Opportunities (T938)OnlineOnlineEnglish


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