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Controlling Conflict, Stress and Time in a Customer Service Environment (W021)

Description

Type: Online
Duration: 00:30 hours
Status: Active

It is important to know how to manage customer interactions effectively when dealing with demanding or unreasonable customers. This online self-paced course, intended for customer service representatives and help desk agents, provides guidance on how to identify and resolve conflict, negotiate with customers, and develop strategies to better manage time and stress. Participants will benefit from helpful insights into how a positive approach and attitude can benefit customer interactions and lead to more satisfactory conclusions with clients.

Topics include:

  • recognizing the warning signs of potential conflict
  • negotiating effectively with customers
  • demonstrating confidence when speaking to a customer
  • managing conflict, stress and time effectively
  • being assertive

More details

More about this course
  • Topics: Government priorities; Personal and team development; Personal development; Respectful and inclusive workplace; Service excellence
  • Community: Directors; Employees; Executives; Managers; Supervisors
  • Business line: GC and Public Sector Skills
  • Provider: Skillsoft

Upcoming offerings

To register, you will be prompted to log in to your GCcampus account.

List of available offerings for course W021
DateTitleTypeLocationLanguage
Self-pacedControlling Conflict, Stress and Time in a Customer Service Environment (W021)OnlineOnlineEnglish

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