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The Canada School of Public Service offers all public servants courses on a variety of topics. While many are held in conventional classrooms, others are online, interactive and self-paced, allowing for learning when it's most convenient.

Plan your learning using our Learning calendar.

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TitleTypeTopicBusiness lineAudienceCommunityDuration
A Self-Directed Guide to Understanding Data (I561)
This online self-paced course presents a series of activities designed to introduce data concepts and terminology and explore the characteristics of data-driven organizations. Participants will reflect on their personal and organizational data challenges and strategies and discuss changing expectations of Canadians for open government data. (Online, 02:30 hours)
OnlineCareer development; Communications; Human resources; Information management; Information technologies; Personal and team development; Policy and regulation; Procurement; Service excellenceDigital AcademyEmployees; Supervisors1-3.5 hours (Half-day)
Aboriginal Considerations in Procurement (C223)
This online self-paced course introduces federal procurement policies and obligations that are designed to improve business development opportunities for Indigenous Peoples. Participants will learn about the Procurement Strategy for Aboriginal Business initiative and gain a broader understanding of Comprehensive Land Claims Agreements and how they affect procurement. (Online, 04:00 hours)
OnlineProcurementGC and Public Sector SkillsMateriel Management specialists; Procurement specialistsFunctional specialists4-8 hours (Full-day)
Access to Information and Privacy Fundamentals (I015)
This online self-paced course for employees who handle access to information requests provides an overview of the Access to Information Act and the Privacy Act and outlines the steps to follow when receiving a request. By exploring different scenarios, participants will become familiar with the various processes and better understand their roles and responsibilities towards protecting personal information. (Online, 01:00 hours)
OnlineInformation managementGC and Public Sector SkillsEmployees1 hour or less
Access to Information in the Government of Canada (I701)
This course provides an overview of the proper handling of information and privacy requests, detailing the customary roles and responsibilities and how to apply the most common exemptions and exclusions. Participants will learn how to process access to information and privacy (ATIP) requests and provide valid recommendations on the disclosure of information. (Virtual classroom, 07:30 hours)
Virtual classroomInformation managementGC and Public Sector SkillsInformation management specialistsEmployees; Functional specialists4-8 hours (Full-day)
Accounting and Control of Expenditures (F601)
This course presents the essential steps of the accounting and control of expenditures process, including account verification, requisitioning and reporting. Participants will learn how to better advise managers on financial matters and contribute to departmental accounting projects. (Classroom, 22:30 hours)
_ClassroomFinanceGC and Public Sector SkillsManagers; Supervisors8+ hours (Multiple days)
Achieving Customer-Centric Design with User Personas (I610)
This online self-paced course uncovers the essential elements of user personas and the valuable business information that can be gained from them. Participants will learn how to build effective user personas, selecting data and qualities that can help their organization to design products that better reflect the expectations of their customers. (Online, 00:21 hours)
OnlineGovernment priorities; Information management; Information technologies; Personal and team development; Service excellenceDigital AcademyEmployees; Managers; Supervisors1 hour or less
Achieving Digital Dexterity (I631)
This online self-paced course examines the attributes of digitally dexterous organizations and explains how to establish a digital-first mindset across an organization. Participants will learn about the benefits of digital dexterity and the process of digitizing organizational practices, as well as how to support and gauge their organization's progress towards digital dexterity. (Online, 00:19 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Personal developmentDigital AcademyDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Adopting PRINCE2® for Your Project Environment (2017 Update) (T941)
This online self-paced course explores the considerations behind tailoring PRINCE2 to a unique project environment and set of requirements. Participants will learn techniques for tailoring simple projects to PRINCE2, and how to distinguish between the types of management products available. (Online, 00:42 hours)
OnlineCareer development; Government priorities; Personal developmentTransferable SkillsEmployees; Executives; Managers; Supervisors1 hour or less
Agile Principles and Methodologies (I632)
This online self-paced course introduces the most common Agile methodologies and frameworks, including Agile's 4 primary values, 12 principles and 5 phases of its project management model. Participants will explore key activities for managing a project using Agile, such as developing a project charter and a product vision, using appropriate types of contracts, and favouring simple over comprehensive forms of project documentation. (Online, 00:54 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Personal development; Service excellenceTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Agile Project Planning (I503)
This online self-paced course examines critical planning activities in Agile such as creating personas and wireframing, as well as iterative methodologies for prioritizing project requirements as part of a release plan. Participants will learn about common Agile estimation techniques such as story points, wideband delphi and affinity estimation. (Online, 01:00 hours)
OnlineGovernment priorities; Information management; Information technologies; Personal and team development; Service excellenceTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Agile Project Scheduling and Monitoring (I633)
This online self-paced course presents Agile's time-management processes for monitoring and tracking progress, as well as key risk management strategies and quality testing frameworks in Agile. Participants will learn about managing projects using Agile project scheduling activities like setting work-in-progress limits and implementing project buffers. (Online, 00:55 hours)
OnlineCareer development; Communications; Information management; Information technologies; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Agile Stakeholder Engagement and Team Development (I558)
This online self-paced course offers insights into the characteristics of agile project teams and team leaders, and recommends strategies to help improve team performance and cohesion. Participants will learn about communication tools and developmental mastery models in Agile, as well as the benefits of using facilitation techniques like games to foster collaboration and cooperation. (Online, 00:54 hours)
OnlineCareer development; Communications; Government priorities; Information management; Information technologies; Personal and team development; Personal development; Service excellenceDigital AcademyEmployees; Managers; Supervisors1 hour or less
Aligning Goals and Priorities to Manage Time (G006)
This online self-paced course focuses on the importance of aligning your goals with the goals of your organization, and introduces the goal alignment worksheet as a means to achieve this more easily. Through this worksheet, participants will learn how to clarify goals and establish work priorities based on these goals to manage time effectively. (Online, 00:30 hours)
OnlinePersonal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Aligning Unit Goals and Imperatives (G007)
This online self-paced course demonstrates the importance of setting strategic, tactical and operational goals, and how to identify imperatives for action that keep the focus on strategic objectives. Participants will learn how to create effective team goals that align with the goals of their organization. (Online, 00:30 hours)
OnlineCareer development; How government works; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
An Introduction to Canada's Colonial History (K113)
This course explores colonialism and other historical themes and events in a way that provides an opportunity to see Canada's history from a new perspective. Participants will learn how the relationships with First Peoples in Canada have developed over the past 500 years and how to begin the work of addressing the impact of this history on all Canadians. (Virtual classroom, 03:00 hours)
Virtual classroomGovernment priorities; Respectful and inclusive workplaceIndigenous LearningEmployees1-3.5 hours (Half-day)
Analyzing Risk (PMBOK® Guide Sixth Edition) (T933)
This online self-paced course examines two risk analysis processes in the project risk management knowledge area: Perform Qualitative Risk Analysis and Perform Quantitative Risk Analysis. Participants will learn to apply qualitative and quantitative risk analysis methods to calculate and understand the financial implications and other costs of project risks. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Application of Costing (F133)
This course reviews the established approaches to communicating cost information and challenging cost estimates. Participants will have an opportunity to put their costing skills into practice and improve their ability to analyze cost information based on the Treasury Board Secretariat's Guide to Cost Estimating. (Classroom, 15:00 hours)
_ClassroomFinanceGC and Public Sector SkillsFinancial officersFunctional specialists; Managers; Supervisors8+ hours (Multiple days)
Applying Key Concepts in Financial Management (F304)
This course connects the theory covered in F111, F112 and F113 with the more practical aspects of public financial management, and is the final step in the required training for financial officers. Through application exercises, participants will be introduced to the tools currently used to manage finances within the federal government. (Virtual classroom, 06:00 hours)
Virtual classroomFinanceGC and Public Sector SkillsFinancial officersFunctional specialists4-8 hours (Full-day)
Applying the Fundamentals of Physical Security (S205)
This course, based on the concepts discussed in Fundamentals of Physical Security (S204), examines the application of basic physical security concepts such as zoning, access control and rings of protection. Through the use of case studies, participants will learn how to apply and interpret baseline requirements and identify security vulnerabilities. (Classroom, 07:30 hours)
_ClassroomSecurityGC and Public Sector SkillsEmployees4-8 hours (Full-day)
Applying Virtual Assistant Technology (I615)
This online self-paced course outlines the benefits, best practices and trends in virtual assistant technology, such as using chat bots to reduce repetitive office tasks or personalize automated client interactions. Participants will explore the potential of virtual assistant technology and review smart future-proofing strategies that can lead to success in the digital marketplace. (Online, 00:21 hours)
OnlineCareer development; Information management; Information technologies; Official languages; Personal and team development; Personal development; Service excellenceDigital AcademyEmployees; Managers; Supervisors1 hour or less
Aspiring Directors Program - Phase 1 (E631)
This multi-day session (Phase 1) explores the benefits of self-awareness and personal reflection in becoming a better leader. Participants will deepen their awareness of their leadership strengths, challenges and possibilities, and start to build their peer network. (Classroom, 22:30 hours)
_ClassroomCareer development; Leadership; Personal development; Talent managementGC and Public Sector SkillsDirectors; Executives8+ hours (Multiple days)
Assessing Your Organization's Risks (G008)
This online self-paced course presents common techniques for assessing risk, including opportunity analysis and threat assessment using Failure Modes and Effects Analysis (FMEA). Participants will become familiar with risk assessment concepts and techniques and explore risk prioritization from an organizational point of view. (Online, 00:30 hours)
OnlinePersonal and team development; Personal developmentTransferable SkillsAssistant Deputy Ministers; Directors; Directors General; Employees; Executives; Managers; Supervisors1 hour or less
Assessing Your Own Leadership Performance (G009)
This online self-paced course covers the various techniques leaders can use to carry out a self-assessment, including reflective journaling, surveys and checklists, and 360-degree feedback. In addition to these techniques, participants will learn ways to boost self-motivation, monitor their progress, and manage their learning by creating a leadership development plan. (Online, 00:30 hours)
OnlineLeadership; Personal and team development; Personal developmentTransferable SkillsAssistant Deputy Ministers; Directors; Directors General; Employees; Executives; Managers; Supervisors1 hour or less
Audience and Purpose in Business Writing (C042)
This online self-paced course looks at how to properly identify your target audience and adapt the tone of your message to suit the reader and the business purpose. Participants will explore a number of topics, including how to write effectively for the three most common purposes in business writing: to inform, to respond and to persuade. (Online, 00:30 hours)
OnlineCareer development; Communication skills; Communications; Personal developmentTransferable SkillsEmployees1 hour or less
Authority Delegation Revalidation Assessment for Executives (G610-1)
This online self-paced revalidation assessment provides public service executives with helpful guidance on exercising their delegated authorities through a series of multi-faceted scenarios that build upon the course Authority Delegation Training (G110). Participants must complete the scenarios, exercises and validation questions in their entirety to complete this assessment. (Online, 03:00 hours)
OnlineFinance; ProcurementGC and Public Sector SkillsDirectors; Directors General; Assistant Deputy Ministers1-3.5 hours (Half-day)
Authority Delegation Revalidation Assessment for Managers (C451-1)
This online self-paced revalidation assesses knowledge of the authorities and responsibilities commonly delegated to managers in the core public administration (organizations listed in Schedules I and IV of the Financial Administration Act). Participants will be evaluated on their knowledge of assets and acquired services, financial management, human resources management and information management. (Online, 01:30 hours)
OnlineFinance; Human resources; Information technologies; Operational effectiveness; ProcurementGC and Public Sector SkillsManagers; Supervisors1-3.5 hours (Half-day)
Authority Delegation Second Revalidation Assessment for Managers (C451-2)
This second online self-paced revalidation assesses knowledge of the authorities and responsibilities commonly delegated to managers in the core public administration (organizations listed in Schedules I and IV of the Financial Administration Act). Participants will be evaluated on their knowledge of assets and acquired services, financial management, human resources management and information management. (Online, 01:00 hours)
OnlineFinance; Human resources; Information technologies; Operational effectiveness; ProcurementGC and Public Sector SkillsManagers; Supervisors1 hour or less
Authority Delegation Third Revalidation Assessment for Managers (C451-3)
This third online self-paced revalidation assesses knowledge of the authorities and responsibilities commonly delegated to managers in the core public administration (organizations listed in Schedules I and IV of the Financial Administration Act). Participants will be evaluated on their knowledge of assets and acquired services, financial management, human resources management and information management. (Online, 01:00 hours)
OnlineFinance; Human resources; Information technologies; Operational effectiveness; ProcurementGC and Public Sector SkillsManagers1 hour or less
Authority Delegation Training (G110) - Module 1: Introduction
Module 1 of Authority Delegation Training provides an overview of the key topics covered in the eight modules of this online self-paced course. Participants will learn about the principles of managing human resources, public funds, programs and assets, as well as their roles and responsibilities within these management areas. (Online, 01:00 hours)
OnlineFinanceGC and Public Sector SkillsAssistant Deputy Ministers; Directors; Directors General; Executives; Managers; Supervisors1 hour or less
Authority Delegation Training (G110) - Module 2: Management Accountability Framework
Module 2 of Authority Delegation Training focuses on the Management Accountability Framework (MAF), a management excellence tool that supports the management accountability of deputy heads. Participants will learn about the legislation, regulations, policies and guidelines governing management accountability in the public service and the roles and responsibilities of the players involved in government oversight. (Online, 01:00 hours)
OnlineFinance; Human resources; Information management; ProcurementGC and Public Sector SkillsAssistant Deputy Ministers; Directors; Directors General; Executives; Managers; Supervisors1 hour or less
Authority Delegation Training (G110) - Module 3: Governance
Module 3 of Authority Delegation Training focuses on the rules and activities that govern the activities of managers and executives. Participants will learn about the process of conferring responsibilities and accountabilities and the key roles and players involved in the machinery of government. (Online, 01:00 hours)
OnlineFinance; How government worksGC and Public Sector SkillsAssistant Deputy Ministers; Directors; Directors General; Executives; Managers; Supervisors1 hour or less
Authority Delegation Training (G110) - Module 4: Communications
Module 4 of Authority Delegation Training focuses on understanding the requirements of the Policy on Communications and Federal Identity and the Directive on the Management of Communications. Participants will learn about their responsibilities regarding the Federal Identity Program and other accountabilities for communications within the Government of Canada. (Online, 01:00 hours)
OnlineCommunicationsGC and Public Sector SkillsAssistant Deputy Ministers; Directors; Directors General; Executives; Managers; Supervisors1 hour or less
Authority Delegation Training (G110) - Module 5: Financial Responsibilities
Module 5 of Authority Delegation Training focuses on financial responsibilities and the Government of Canada's commitment to administrative transparency and oversight. Participants will acquire the information they need to efficiently exercise their delegated financial authorities in compliance with the existing legal framework of acts, rules, policies and procedures. (Online, 01:00 hours)
OnlineFinanceGC and Public Sector SkillsAssistant Deputy Ministers; Directors; Directors General; Executives; Managers; Supervisors1 hour or less
Authority Delegation Training (G110) - Module 6: Procurement Responsibilities
Module 6 of Authority Delegation Training provides essential information about the legal and policy frameworks governing management's procurement responsibilities. In addition to better understanding their procurement accountabilities, participants will learn about the procurement process and the materiel management life cycle. (Online, 01:00 hours)
OnlineProcurementGC and Public Sector SkillsAssistant Deputy Ministers; Directors; Directors General; Executives; Managers; Supervisors1 hour or less
Authority Delegation Training (G110) - Module 7: Human Resources Responsibilities
Module 7 of Authority Delegation Training focuses on human resources responsibilities and people management, including compensation, organization and classification, labour relations and more. Participants will acquire the information they need to effectively exercise their delegated human resources authorities in compliance with the established legal and policy frameworks. (Online, 01:00 hours)
OnlineHuman resources; Official languages; Values and ethicsGC and Public Sector SkillsAssistant Deputy Ministers; Directors; Directors General; Executives; Managers; Supervisors1 hour or less
Authority Delegation Training (G110) - Module 8: Protecting the Workplace
Module 8 of Authority Delegation Training examines management's obligations regarding security, information management, and health and safety in the workplace. Participants will learn about the different legislation and policies governing their responsibilities within each of these management areas and how to comply with the legal framework when making decisions. (Online, 01:00 hours)
OnlineGovernment priorities; Information management; Respectful and inclusive workplaceGC and Public Sector SkillsAssistant Deputy Ministers; Directors; Directors General; Executives; Managers; Supervisors1 hour or less
Authority Delegation Training Checkpoint for Managers (G510)
This online self-paced course reviews the knowledge required by delegated managers in the core public administration (organizations listed in Schedules I and IV of the Financial Administration Act) and evaluates the knowledge acquired in the course Authority Delegation Training (G110). Participants must complete this checkpoint before the Authority Delegation Validation Assessment for Managers can be assigned to them, a required step in obtaining delegated financial signing authority (sections 32 and 34). (Online, 01:30 hours)
OnlineFinance; ProcurementGC and Public Sector SkillsManagers; Supervisors1-3.5 hours (Half-day)
Authority Delegation Validation Assessment for Executives (G610)
This online self-paced assessment provides public service executives with helpful guidance on exercising their delegated authorities through a series of multi-faceted scenarios that build upon the course Authority Delegation Training (G110). Participants must complete the scenarios, exercises and validation questions in their entirety to complete this assessment. (Online, 03:00 hours)
OnlineFinance; ProcurementGC and Public Sector SkillsManagers; Supervisors1-3.5 hours (Half-day)
Authority Delegation Validation Assessment for Managers (C451)
This online self-paced validation assesses knowledge of the authorities and responsibilities commonly delegated to managers in the core public administration (organizations listed in Schedules I and IV of the Financial Administration Act). Participants will be evaluated on their knowledge of assets and acquired services, financial management, human resources management and information management. (Online, 01:30 hours)
OnlineFinance; ProcurementGC and Public Sector SkillsManagers; Supervisors1-3.5 hours (Half-day)
Basics of Staffing in the Public Service (H200) - Module 1
This online self-paced course (Module 1 of 3) explores the legislative framework that governs staffing in the federal public service, including its requirements and practical application. Participants will learn about the vision of staffing in the public service, the delegation of staffing authorities, and how staffing interacts with the other human resources disciplines. (Online, 01:18 hours)
OnlineBuilding the workforce; Human resourcesGC and Public Sector SkillsHuman Resources professionalsEmployees; Functional specialists; Managers; Supervisors1-3.5 hours (Half-day)
Basics of Staffing in the Public Service (H200) - Module 2
This online self-paced course (Module 2 of 3) presents the different elements that should be considered before starting a staffing process, including the merit criteria, staffing options and other factors influencing the choice of process. Participants will gain a better understanding of how appointment processes are conducted in the public service, including the key players involved. (Online, 01:30 hours)
OnlineBuilding the workforce; Human resourcesGC and Public Sector SkillsHuman Resources professionalsEmployees; Managers; Supervisors1-3.5 hours (Half-day)
Basics of Staffing in the Public Service (H200) - Module 3: Validation of Knowledge
This online self-paced exam (Module 3 of 3) serves to assess and validate the knowledge acquired from Module 1 and Module 2 of the Basics of Staffing in the Public Service suite. Participants will be assessed on their knowledge of the application and requirements of the legislative framework that governs staffing in the federal public service. (Online, 00:30 hours)
OnlineBuilding the workforce; Human resourcesGC and Public Sector SkillsHuman Resources professionalsManagers; Supervisors1 hour or less
Become a Great Listener (C043)
This online self-paced course focuses on imparting two essential communication skills: listening and asking questions. Participants will learn how to sharpen their listening skills and develop a proper communication mindset. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Personal and team development; Personal developmentTransferable SkillsDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Becoming a Manager: The Basics (G412)
This online self-paced course imparts the basic knowledge needed by new managers to meet the demands of a management role in the Public Service of Canada. Participants will explore their leadership and management skills by reflecting on their professional learning and development experience through online self-study activities. (Online, 09:00 hours)
OnlinePersonal and team developmentGC and Public Sector SkillsManagers; Supervisors8+ hours (Multiple days)
Becoming a Supervisor: The Basics (G312)
This online self-paced course provides foundational information to support public service supervisors at the start of their career transition. Participants will learn more about their new role, the expectations upon them, how to work with their new team, and how to become an effective supervisor. (Online, 15:00 hours)
OnlineLeadership; Personal and team development; Personal developmentGC and Public Sector SkillsManagers; Supervisors8+ hours (Multiple days)
Becoming an Inspirational Leader (G010)
This online self-paced course explores the characteristics people look for in an inspiring leader, including credibility, vision and trust. Participants will learn about the traits and behaviours that inspirational leaders exemplify and the importance of clear, credible and persuasive messages. (Online, 00:30 hours)
OnlineCareer development; Leadership; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Becoming More Professional Through Business Etiquette (H010)
This online self-paced course introduces the basics of how to act professionally and practise proper business etiquette in the workplace. Participants will learn how to project a professional image in their appearance, workspace, personal activities and social media presence. (Online, 00:18 hours)
OnlineCareer development; Personal and team development; Personal developmentTransferable SkillsEmployees1 hour or less
Being an Effective Team Member (X171)
This online self-paced course shares strategies and techniques for becoming a more effective and valued team member. Participants will explore ways to adopt a positive mindset and take a proactive role towards making significant contributions to the team. (Online, 00:30 hours)
OnlineCommunication skills; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Being Brief: Making a Request Efficiently (B196)
This course offers specific strategies for making verbal requests in two minutes or less while still delivering a complete and well-constructed message. Participants will learn best practices for expressing themselves explicitly and concisely, and briefing their supervisor or director with maximum effectiveness. (Classroom, 07:30 hours)
_ClassroomCommunications; Service excellenceTransferable SkillsEmployees4-8 hours (Full-day)
Best Practices for Digital Transformation (I502)
This online self-paced course presents best practices for managing organizational change by adapting business operations and making them more resilient and flexible in the face of innovation or change. Participants will learn about the important role of leaders in enabling digital transformation and establishing an effective change management strategy. (Online, 00:27 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Service excellenceDigital AcademyEmployees; Managers; Supervisors1 hour or less
Big Data Fundamentals (I017)
This online self-paced course examines the key characteristics of big data, the types of data it incorporates, the benefits it can provide, and the different ways it can be applied. Participants will explore some of the fundamental security challenges of big data and review best practices for managing big data throughout its information life cycle. (Online, 00:30 hours)
OnlineInformation management; Personal developmentDigital AcademyEmployees1 hour or less
Big Data Interpretation (I018)
This online self-paced course examines the data analysis process and introduces the most common basic and advanced analytic methods, such as data mining. Participants will learn about the common big data tools and their uses, and consider some of the challenges in undertaking big data analysis activities in their organizations. (Online, 00:30 hours)
OnlineInformation management; Personal developmentDigital AcademyEmployees1 hour or less
Bridging the Diversity Gap (W003)
This online self-paced course focuses on defining diversity, exploring its importance, and overcoming barriers to creating a diverse working environment. Participants will learn how to attract skilled employees from a variety of backgrounds to create an adaptive and resilient workplace culture. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees1 hour or less
Building a Culture of Design Thinking (I605)
This online self-paced course presents different ways to apply design thinking strategies to reframe problems, brainstorm solutions and decide when to use prototypes. Participants will learn best practices for user testing, and how to gather and review feedback to help solve problems effectively and best meet the needs of their customers. (Online, 00:22 hours)
OnlineGovernment priorities; Service excellenceDigital AcademyDirectors; Executives1 hour or less
Building and Leading Successful Teams (X167)
This online self-paced course presents strategies for building and leading teams towards the achievement of a shared vision. Participants will apply this knowledge by further exploring methods to avoid conflict and mitigate team dysfunction. (Online, 00:48 hours)
OnlineHuman resources; Leadership; Personal and team development; Personal developmentTransferable SkillsManagers; Supervisors1 hour or less
Building Career Development Programs and Succession Planning (G011)
This online self-paced course explains the process of creating career development programs for everyone from new employees to experienced leaders, including how to maintain a qualified talent pipeline through effective succession planning. Participants will review key development and mentoring concepts and learn how to create and implement a succession planning program and analyze its success. (Online, 00:30 hours)
OnlineHuman resources; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Building Innovation Cultures and Leaders (G012)
This online self-paced course introduces the importance of committing to innovation, including aspects such as experimentation, risk management and project execution. Participants will learn about business innovation cultures, innovation leadership and ways to attract and nurture innovation in their organizations. (Online, 00:30 hours)
OnlineCareer development; Leadership; Personal and team development; Personal developmentTransferable SkillsDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Building Rapport with Your Boss (D005)
This online self-paced course imparts helpful strategies for building a strong, professional relationship with your boss and finding enjoyment and reward in your current position. Participants will explore various ways to align themselves with their boss, give their boss constructive feedback, and secure support for their career goals. (Online, 00:30 hours)
OnlineCareer development; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Building the Foundation for an Effective Team (G013)
This online self-paced course outlines the foundational elements of an effective team, including assigning roles to individual members, setting shared goals, and defining how members should interact to optimize team performance. Participants will become familiar with the five stages of team development and learn strategies for selecting high performers who are the best fit for their project and their team. (Online, 00:30 hours)
OnlineHuman resources; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Building Your Presentation (C044)
This online self-paced course explains the main components of an effective presentation, including its purpose, audience, message and structure. Participants will learn how to use presentation tools and visual aids, and how to rehearse a presentation to build confidence for the actual delivery. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Building Your Professional Network (D006)
This online self-paced course examines the communication skills required to establish an effective business network, and provides a rationale and best practices for maintaining this network. Participants will gain insight into how to leverage networking opportunities to build rapport and how to use business contacts to achieve specific career goals. (Online, 00:30 hours)
OnlineCareer development; Communication skills; Communications; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Business Analysis (F106)
This course explores the connections between the financial elements, performance indicators and business results of an organization, and their relation to the function of comptrollership. Participants will learn how to analyze financial information and use it strategically to improve their organizational performance. (Classroom, 22:30 hours)
_ClassroomFinanceGC and Public Sector SkillsFinancial officersFunctional specialists; Managers; Supervisors8+ hours (Multiple days)
Business Continuity Management (S200)
This course presents a series of practical activities and exercises that support the development, implementation and maintenance of a business continuity management (BCM) program. Through presentations and discussions, participants will learn about the business impact analysis process and how to develop a business continuity plan. (Classroom, 15:00 hours)
_ClassroomSecurityGC and Public Sector SkillsEmployees8+ hours (Multiple days)
By Design: How to Use Visuals and Narratives to Build Better Decks (C250)
This course provides instruction on how to use storytelling and design principles to build better presentation decks with PowerPoint, offering practical design tips and different ways to construct a narrative from complex information and data. Participants will learn to identify and respond to audience needs, translate content into appealing visuals, and use simple techniques to maximize the visual impact of their presentation. (Classroom, 08:00 hours)
_ClassroomCommunicationsTransferable SkillsEmployees4-8 hours (Full-day)
Canada Labour Code, Part II: An Overview (Z065)
This online self-paced course provides an overview of the basic requirements and application of the Canada Labour Code, under which managers and supervisors carry out the role of the employer. Through case studies and practical exercises, participants will be able to familiarize themselves with their respective rights, duties and responsibilities. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees1 hour or less
Change Management and the Brain (G419)
This course explores how the brain reacts to anticipate and mitigate stressful situations resulting from change. Participants will learn about the role that the brain plays in adapting to and managing change, and how it can react when exposed to social stresses. (Virtual classroom, 03:00 hours)
Virtual classroomPersonal developmentGC and Public Sector SkillsManagers1-3.5 hours (Half-day)
Choosing and Using the Best Solution (D007)
This online self-paced course focuses on how to make smart decisions based on key criteria and decision-making styles. Participants will learn how to properly plan, manage and evaluate practical solutions, and celebrate their implementation. (Online, 00:30 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Choosing the Right Interpersonal Communication Method to Make Your Point (C045)
This online self-paced course demonstrates how to select the most effective communication methods to get your message across to your target audience. Participants will learn how to avoid one-way communication and how to leave their audience feeling engaged, enlightened and informed. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Personal and team development; Personal developmentTransferable SkillsDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Clarity and Conciseness in Business Writing (C046)
This online self-paced course looks at simple techniques for making content easier to read, such as using short, familiar words and opting for concrete rather than abstract expressions. Through practical tips and best practices, participants will learn how to better structure their content and make their business writing more concise. (Online, 00:30 hours)
OnlineCareer development; Communication skills; Communications; Personal developmentTransferable SkillsEmployees1 hour or less
Coaching for Effective Leadership (D101)
This course explores the fundamental principles and practices of using a coaching approach in a one-to-one setting, including how to apply the GROW Model to structure these conversations. Participants will learn how to develop their listening and questioning skills and apply a coaching approach to engage others in powerful conversations. (Virtual classroom, 03:00 hours)
Virtual classroomCareer development; Leadership; Personal and team developmentTransferable SkillsDirectors; Executives; Managers; Supervisors1-3.5 hours (Half-day)
Coaching for Excellence (G406)
This online self-paced course offers an introduction to the GROW Model for coaching and equips leaders at all levels to develop their leadership competencies through using a coaching approach. Participants will review the key concepts of performance-based coaching and will use coaching simulations to practise established methods that support coaching for excellence. (Online, 04:00 hours)
OnlineCommunication skills; Leadership; Personal and team development; Personal developmentTransferable SkillsFunctional specialists; Managers; Supervisors4-8 hours (Full-day)
CollabSpace for Supervisors (G323)
This course includes two 120-minute virtual sessions that facilitate collaborative learning with peers on specific topics of interest to supervisors. Participants will reflect on and share effective leadership practices and gain new perspectives on the supervisory experience. (Virtual classroom, 04:00 hours)
Virtual classroomLeadershipGC and Public Sector SkillsSupervisors4-8 hours (Full-day)
Communicating Effectively with Customers (R006)
This online self-paced course, designed for client service representatives, focuses on how to communicate with customers (clients) by adapting to their different communication styles and emotional responses. Participants will learn best practices for enhancing client relations, as well as acquire useful writing tips on drafting emails and documenting incidents. (Online, 00:30 hours)
OnlineCommunication skills; Government priorities; Personal development; Service excellenceTransferable SkillsEmployees1 hour or less
Communicating Vision to Your Employees (C047)
This online self-paced course explores the nature and purpose of having a vision, as well as what is involved in communicating that vision effectively. Participants will be introduced to communication methods and techniques for personalizing and multiplying a clear message, expressing enthusiasm authentically, and helping employees to understand an organization's vision. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Leadership; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Comprehending Financials: A Guide to Financial Statements (F004)
This online self-paced course examines three basic types of financial statements: the income statement, the cash flow statement, and the balance sheet. Participants will review the reporting requirements and arrangement of information for the different types of financial statements, and explore how each type relates to the others. (Online, 00:30 hours)
OnlineCareer development; Finance; Personal developmentTransferable SkillsEmployees1 hour or less
Conducting Security Interviews for Security Screening (S203)
This course presents a practical approach to acquiring the skills and techniques needed to conduct security interviews. Participants will learn how to properly plan and conduct security interviews, including writing an invitation letter and preparing a final assessment report. (Virtual classroom, 07:30 hours)
Virtual classroomSecurityGC and Public Sector SkillsSecurity specialistsFunctional specialists4-8 hours (Full-day)
Connecting with the Internet of Things (I611)
This online self-paced course covers the basics of the Internet of Things (IoT), including its business applications and its value to customers, organizations and everyday life. Participants will learn how to transform information into value, generate revenue, and revolutionize the way their business provides value to its customers. (Online, 00:30 hours)
OnlineService excellenceDigital AcademyEmployees1 hour or less
Conquering the Challenges of Public Speaking (C048)
This online self-paced course explores the elements needed to deliver an engaging speech, including making a good first impression and building rapport with the audience. Participants will learn techniques and strategies for keeping the audience's focus, responding to difficult questions, and overcoming anxiety when speaking publicly. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Contract Management Practices (M720)
This course, designed for experienced procurement and materiel management specialists, offers advanced tools and practices for the management of procurement activities throughout the four phases of the procurement process. Participants will learn to minimize the risks associated with the procurement process by better understanding and applying established contracting rules, regulations and policies. (Virtual classroom, 06:00 hours)
Virtual classroomProcurementGC and Public Sector SkillsMateriel Management specialists; Procurement specialistsFunctional specialists4-8 hours (Full-day)
Control the Project Schedule (PMBOK® Guide Sixth Edition) (T926)
This online self-paced course examines the Control Schedule process used to monitor, update and adjust a project according to its expected timeline and outputs. Participants will learn how to create a work schedule using fast-tracking and resource-management techniques before comparing it against anticipated project outcomes. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Controlling Conflict, Stress and Time in a Customer Service Environment (W021)
This online self-paced course, intended for customer service representatives and help desk agents, provides guidance on how to identify and resolve conflict, negotiate with customers, and develop strategies to better manage time and stress. Participants will benefit from helpful insights into how a positive approach and attitude can benefit customer interactions and lead to more satisfactory conclusions with clients. (Online, 00:30 hours)
OnlineGovernment priorities; Personal and team development; Personal development; Respectful and inclusive workplace; Service excellenceGC and Public Sector SkillsDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Core PMI® Values and Ethical Standards (X003)
This online self-paced course introduces the core values demanded of project managers for managing projects effectively: responsibility, respect, honesty and fairness. Participants will explore the values underlying ethical decisions and behaviours as outlined in the Project Management Institute's (PMI®) Code of Ethics and Professional Conduct. (Online, 02:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsManagers; Supervisors1-3.5 hours (Half-day)
Create Work Breakdown Structure (PMBOK® Guide Sixth Edition) (T923)
This online self-paced course introduces the characteristics and purpose of a Work Breakdown Structure (WBS), which breaks down project tasks into manageable components. Participants will learn to create and use a WBS, as well as examine the activities involved in decomposing project requirements and deliverables. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Creating a Plan for Performance Management (G014)
This online self-paced course explains the nature and benefits of performance management plans and outlines the five phases of a performance management system. Participants will learn to recognize critical success factors, key performance indicators and the benefits of developing role profiles. (Online, 00:30 hours)
OnlineCareer development; Leadership; Personal and team development; Personal developmentGC and Public Sector SkillsDirectors; Executives; Managers; Supervisors1 hour or less
Creating a Project Budget (PMBOK® Guide Sixth Edition) (T927)
This online self-paced course explores the planning of a project budget and the project's resource requirements using the Plan Cost Management, Estimate Costs, and Determine Budget processes. Participants will learn how to estimate costs and establish a realistic cost baseline for their project. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Creating a Respectful Workplace (G417)
This online self-paced course identifies potential sources of workplace conflict and presents the resolution mechanisms prescribed by the Treasury Board of Canada Secretariat. Participants will learn how to distinguish between disrespectful behaviour, harassment and violence, and how to prevent or resolve conflict in the workplace. (Online, 04:00 hours)
OnlineBuilding the workforce; Human resources; Respectful and inclusive workplace; Workplace managementRespectful and Inclusive WorkplaceEmployees4-8 hours (Full-day)
Creating Engagement with Virtual Reality (I613)
This online self-paced course examines the characteristics of virtual reality (VR) and its many different business applications, as well as the equipment typically used for both mobile and high-powered VR experiences. Participants will explore the different levels of the immersive experience and the factors affecting the VR participant's sense of presence and engagement. (Online, 00:21 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Personal development; Service excellenceDigital AcademyEmployees; Managers; Supervisors1 hour or less
CSPS Premium: GBA Plus in the Federal Policy Cycle (P004)
This course provides small groups of policy analysts with an intensive learning experience in gender-based analysis (GBA Plus) as a way to bring visibility to GBA Plus as a Government of Canada priority. Participants will focus on the application of GBA Plus at each stage of the policy cycle, with the goal of enhancing their skills and competencies in GBA Plus. (Classroom, 30:00 hours)
_ClassroomGovernment priorities; Policy and regulationRespectful and Inclusive WorkplacePolicy specialistsExecutives; Functional specialists; Managers; Supervisors8+ hours (Multiple days)
CSPS Premium: Leadership and Indigenous Relations (K202)
This course for executives is delivered by Indigenous leaders and offers a transformational learning experience centred on the principles of traditional oral teachings and Indigenous leadership development. Participants will explore a conceptual policy framework that covers the processes of policy development and decision making in a co-development and partnership dynamic. (Classroom, 12:00 hours)
_ClassroomGovernment prioritiesIndigenous LearningAssistant Deputy Ministers; Directors; Directors General; Executives8+ hours (Multiple days)
Cultivating Cross-Functional Team Collaboration (I634)
This online self-paced course explores the key characteristics and many benefits of effective cross-functional team collaboration within organizations. Participants will learn how to assess their team's readiness for cross-functional collaboration and overcome the potential barriers to utilizing skills and creative ideas from functions across the organization. (Online, 00:24 hours)
OnlineCareer development; Communications; Government priorities; Information management; Information technologies; Personal and team development; Personal development; Service excellenceTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Cultivating Enterprise Agile (I635)
This online self-paced course examines the benefits of cultivating agile thinking across an organization, exploring the critical success factors and key steps involved in creating an agile enterprise. Participants will learn how to implement enterprise agility by overcoming common obstacles and selecting planning tools that support an agile organization. (Online, 00:21 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Personal development; Service excellenceTransferable SkillsDirectors; Employees; Managers; Supervisors1 hour or less
Cultivating Relationships with Your Peers (D008)
This online self-paced course explores how to identify the peers within your organization who are especially important to your goals and to bringing success to your organization. Participants will learn the best ways to develop and maintain solid, mutually beneficial relationships with the people who matter most to their professional lives. (Online, 00:30 hours)
OnlineCareer development; Communication skills; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Cultural Competency: Indigenous Perspectives (K106)
This course is designed to help employees develop cultural competencies to build positive and respectful relationships with Indigenous Peoples in a public service context. Participants will identify their respective biases and values, reflect on their own culture, and gain a unique understanding of diverse Indigenous cultures and perspectives. (Virtual classroom, 12:00 hours)
Virtual classroomGovernment priorities; Personal developmentIndigenous LearningEmployees; Managers; Supervisors8+ hours (Multiple days)
Cyber Security in the GC and Online Exposure (I227)
This course provides an overview of the cyber security landscape and the essentials of how to protect classified and sensitive information on Government of Canada networks. Participants will learn to assess their digital footprint and identify potential privacy threats associated with their online activities. (Virtual classroom, 04:00 hours)
Virtual classroomInformation management; Information technologies; SecurityDigital AcademyInformation management specialists; Information technologies specialists; Security specialistsAssistant Deputy Ministers; Directors; Directors General; Employees; Executives; Managers; Supervisors4-8 hours (Full-day)
Cyber Security in the GC for Home and Telework (I226)
This course explores basic cyber security concepts and home network essentials, including system settings that can reduce online exposure to cyber security threats when teleworking. Participants will learn to apply the Communications Security Establishment's Top Ten IT Security Actions to protect information on their home network or mobile devices. (Virtual classroom, 04:00 hours)
Virtual classroomInformation management; Information technologies; SecurityDigital AcademyInformation management specialists; Information technologies specialists; Security specialistsAssistant Deputy Ministers; Directors; Directors General; Employees; Executives; Managers; Supervisors4-8 hours (Full-day)
Cyber Security in the GC for Non-IT Employees (I225)
This course for non-IT specialists provides an introduction to the basic cyber security terms, concepts and processes, as well as the government policies respecting information technology (IT) and cyber security. Through a mix of lectures, discussions, examples and group activities, participants will explore essential cyber security topics in a forum designed for non-technical learners. (Online, 07:30 hours)
OnlineInformation technologies; SecurityDigital AcademyEmployees; Managers; Supervisors4-8 hours (Full-day)
Dealing with Customer Service Incidents and Complaints (R011)
This online self-paced course presents common procedures for responding to customer complaints with professionalism and patience. Participants will learn how to navigate difficult conversations with customers, document incidents, and report customer complaints to management. (Online, 00:30 hours)
OnlineCareer development; Communication skills; Government priorities; Personal and team development; Personal development; Service excellenceTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Define and Sequence Activities (PMBOK® Guide Sixth Edition) (T924)
This online self-paced course outlines three of the six processes used to create and execute an effective project completion schedule: Plan Schedule Management, Define Activities, and Sequence Activities. Participants will learn how to identify and place project activities into a logical sequence in order to create a schedule network diagram and a project completion schedule. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Defining a Project Scope and Team (T059)
This online-self paced course examines how to start a project in the right way, which includes developing a project vision, identifying the resources needed, and determining who will do the actual work. Participants will learn how to clarify stakeholder expectations and identify the tasks that need to be carried out throughout the project. (Online, 00:24 hours)
OnlineCareer development; Service excellenceTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Defining Alternative Solutions to a Problem (D009)
This online self-paced course examines different approaches to problem solving, including defining ideal states and generating practical solutions to difficult problems. Participants will learn to apply different problem-solving techniques, including group brainstorming, to help avoid common pitfalls when choosing between multiple solutions. (Online, 00:30 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Delivering Inclusive Client Service (R103)
This course explores the benefits of applying an inclusive mindset as part of client service delivery in a government context. Participants will reflect on behaviours and practices that encourage inclusiveness and how to integrate it when delivering services to clients. (Virtual classroom, 02:30 hours)
Virtual classroomPersonal and team development; Respectful and inclusive workplace; Service excellenceGC and Public Sector SkillsService specialistsEmployees1-3.5 hours (Half-day)
Demystifying Your Pay Stub (C605)
This online self-paced course helps to decipher the information displayed on pay stubs made available through Phoenix or the Compensation Web Applications (CWA). Participants will learn to interpret common pay factors, resolve issues, and access centralized pay information via MyGCPay. (Online, 00:45 hours)
OnlineHuman resources; Operational effectivenessGC and Public Sector SkillsEmployees1 hour or less
Design Thinking for Innovation: Brainstorming and Ideation (T939)
This online self-paced course presents techniques to spur creative thinking and critique ideas that originate from the brainstorming process. Participants will explore ideation techniques that will help them to compare concepts, improve collaboration, and build business cases. (Online, 00:24 hours)
OnlineCareer development; Leadership; Personal development; Service excellenceTransferable SkillsDirectors; Employees; Managers; Supervisors1 hour or less
Design Thinking for Innovation: Defining Opportunities (T938)
This online self-paced course explains how to analyze and translate user data into meaningful improvements towards a better user experience. Participants will learn to define opportunities to use user data through tools like experience mapping and affinity clustering. (Online, 00:24 hours)
OnlineCareer development; Government priorities; Leadership; Personal development; Service excellenceTransferable SkillsDirectors; Employees; Managers1 hour or less
Design Thinking for Innovation: Prototyping and Testing (T940)
This online self-paced course presents techniques for prototyping and testing new ideas when iteratively developing solutions with stakeholders. Participants will explore different prototype methods, including conducting usability tests and using heuristics in expert reviews. (Online, 00:24 hours)
OnlineCareer development; Leadership; Personal development; Service excellenceTransferable SkillsDirectors; Employees; Managers; Supervisors1 hour or less
Design Thinking for Innovation: Stakeholder Engagement (T937)
This online self-paced course provides insights into the best ways to engage and interact directly with key stakeholders using design thinking methods. Participants will learn how to apply an empathetic mindset and use tools such as maps and personas to understand their stakeholders' points of view and better respond to their needs. (Online, 00:24 hours)
OnlineCareer development; Personal developmentTransferable SkillsDirectors; Employees; Managers; Supervisors1 hour or less
Develop and Manage Resources (PMBOK® Guide Sixth Edition) (T929)
This online self-paced course explores different ways to create a productive project team using the Develop Team, Manage Team, and Control Resources processes. Participants will learn how to assemble and manage an effective team, create a healthy work environment and maintain team output. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Develop the Project Schedule (PMBOK® Guide Sixth Edition) (T925)
This online self-paced course explores how to facilitate the management of a project schedule using the Estimate Activity Durations and Develop Schedule processes. Participants will learn how to estimate project activity durations and develop a project schedule using those estimates. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Developing a Growth Mind-set (G054)
This online self-paced course describes the characteristics of a growth mindset, including perseverance, and explains the difference between a growth mindset and a fixed mindset. Participants will explore ways to develop a mindset for success and learn how professional growth can benefit their performance, as well as the resilience of their organization. (Online, 00:18 hours)
OnlineCareer development; Communication skills; Government priorities; Leadership; Personal and team development; Respectful and inclusive workplaceTransferable SkillsDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Developing a Personal Accountability Framework (T201)
This online self-paced course proposes strategies for developing a personal accountability framework by setting goals, developing an action plan, managing priorities, and staying focused and energized. Participants will learn about the importance of personal accountability, delivering on their objectives, and being reliable, organized and dedicated to their work. (Online, 00:30 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees1 hour or less
Developing a Plan to Further Your Career (H014)
This online self-paced course provides detailed guidance on the process of developing and implementing a career action plan. By going through the various steps, participants will evaluate their career situation; take stock of their values, interests, skills and needs; and identify their strengths and weaknesses to advance more easily on their desired career path. (Online, 00:30 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees1 hour or less
Developing a Statement of Work and Evaluation Criteria (M711)
This course covers two critical elements of the solicitation process: the statement of work and the evaluation criteria for bids submitted. Participants will learn how to write proper requirements to obtain their desired product or service and how to set evaluation criteria that will help select the appropriate bidder. (Virtual classroom, 12:00 hours)
Virtual classroomProcurementGC and Public Sector SkillsMateriel Management specialists; Procurement specialistsEmployees, Managers, Functional specialists, Supervisors8+ hours (Multiple days)
Developing an Effective Business Case (T038)
This online self-paced course outlines how to prepare an effective business case, explaining what a business case is, when to use one, how to align it with organizational goals, what to research, and what information to include. Participants will learn why it is important to invest time into the proper planning and writing of a business case, as well as how to present one to decision-makers with maximum impact. (Online, 00:30 hours)
OnlineCommunication skills; Personal and team development; Personal developmentTransferable SkillsEmployees1 hour or less
Developing and Supporting an Agile Mind-set (I557)
This online self-paced course explains the importance and benefits of developing an organizational culture that is agile and open to change. Participants will learn the characteristics that distinguish an agile mindset from a fixed mindset, and ways to encourage and build an enterprise that is responsive to change. (Online, 00:24 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Personal development; Service excellenceDigital AcademyDirectors; Employees; Managers; Supervisors1 hour or less
Developing Effective Regulatory Impact Analysis Statements (R005)
This course explains the role and requirements of regulatory impact analysis statements (RIAS) in federal regulatory initiatives. Participants will learn how to plan and develop an effective RIAS in accordance with the requirements of the Cabinet Directive on Regulatory Management, its related frameworks and the stages of the life-cycle approach to regulating. (Classroom, 07:30 hours)
_ClassroomHow government worksGC and Public Sector SkillsRegulatorsDirectors; Executives; Functional specialists4-8 hours (Full-day)
Developing Performance Agreements and Learning Plans (G133)
This course is designed to help managers develop proper performance agreements and meaningful learning objectives for their employees. Participants will review the performance management cycle, learn techniques to initiate conversations with their employees, and explore different methods to help them develop the competencies they need to perform at the required level. (Classroom, 07:30 hours)
_ClassroomHuman resources; Leadership; Talent managementGC and Public Sector SkillsManagers; Supervisors4-8 hours (Full-day)
Developing Successful Coaching Relationships (X168)
This online self-paced course presents coaching techniques for building dynamic and purposeful coaching-style relationships with team members. Participants will review coaching principles to guide them in helping others to exceed their preconceived limitations and reach their full potential. (Online, 00:54 hours)
OnlineHuman resources; Leadership; Personal and team development; Personal developmentTransferable SkillsManagers; Supervisors1 hour or less
Developing Your Business Ethics (D010)
This online self-paced course examines ethical values that apply in the workplace, and explores how to develop a personal code of conduct. Participants will learn how to make ethically defensible decisions, including identifying some of the obstacles to ethical conduct at work and the strategies for overcoming them. (Online, 00:30 hours)
OnlineCareer development; Government priorities; Personal and team development; Personal development; Values and ethicsTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Digital in Practice (I602)
This course provides a high-level overview of the Government of Canada Digital Standards, which constitute the cornerstone of the government's shift to digital and to becoming more agile, open and user-focused. Participants will consider the positive impacts of the government's digital standards on the everyday work of public servants and explore ways to adapt to new digital realities and mindsets. (Virtual classroom, 02:30 hours)
Virtual classroomCommunications; Government priorities; How government works; Information management; Leadership; Policy and regulation; Service excellenceDigital AcademyPolicy specialists; Service specialistsEmployees1-3.5 hours (Half-day)
Discover Digital (I205)
This course examines the impact of new and emerging digital methods on the public service and introduces the government's new digital standards. Participants will examine the meaning of digital in a government context, assemble their digital toolbox, and explore new approaches to creating a digitally enabled work environment in their own organizations. (Classroom, 07:00 hours)
_ClassroomCommunication skills; Government priorities; Information management; Information technologies; Operational effectiveness; Service excellenceDigital AcademyEmployees; Managers; Supervisors4-8 hours (Full-day)
Discover Digital for Executives (I500)
This course introduces public service executives to the Government of Canada Digital Standards and examines the impact of new and emerging approaches to doing business in a digital economy. While exploring the impact of digital in a government context, participants will experiment by taking small, yet concrete steps towards creating a digitally enabled work environment within their own organizations. (Virtual classroom, 08:30 hours)
Virtual classroomCommunications; Government priorities; How government works; Information management; Leadership; Policy and regulation; Service excellenceDigital AcademyDirectors; Directors General; Executives8+ hours (Multiple days)
Discover Digital for Executives - Module 4: Sharing Your Learning Experience (I501)
This module provides an opportunity for participants to connect with their peers, exchange feedback and enhance their understanding of digital leadership practices. Following their exploration of the Government of Canada Digital Standards in the previous modules, participants will continue their experimentation voyage by completing a workplace challenge in which they will put their learning into practice. (Virtual classroom, 01:30 hours)
Virtual classroomCommunications; Government priorities; How government works; Information management; Leadership; Policy and regulation; Service excellenceDigital AcademyDirectors; Directors General1-3.5 hours (Half-day)
Discovering Cyber Security (S035)
This online self-paced course encourages greater awareness about cyber security by exploring common vulnerabilities like malware and other cyber threats. Participants will learn to recognize potential threats and how to protect themselves, their digital information and the systems they use. (Online, 01:00 hours)
OnlineSecurityDigital AcademyInformation management specialistsEmployees1 hour or less
Disposal of Surplus Moveable Crown Assets and Investment Recovery (M715)
This course presents a practical approach to the disposal of surplus moveable assets within the context of legal and policy constraints. Participants will familiarize themselves with the established framework for developing investment recovery plans at the departmental level. (Classroom, 15:00 hours)
_ClassroomProcurementGC and Public Sector SkillsMateriel Management specialistsFunctional specialists8+ hours (Multiple days)
Do We Have a Failure to Communicate? (C049)
This online self-paced course examines common communication challenges and how to navigate through them using patience, perseverance and accountability. Participants will learn to get their messaging back on track through exercises focused on finding mutual understanding and agreement. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Editing and Proofreading Business Documents (C050)
This online self-paced course outlines important editing and proofreading techniques that cover essential writing concepts such as tone, structure, clarity and accuracy. Through the use of video examples, participants will become familiar with common grammar, punctuation and spelling mistakes, and will acquire helpful tools to improve their professional writing skills. (Online, 00:30 hours)
OnlineCareer development; Communication skills; Communications; Personal developmentTransferable SkillsEmployees1 hour or less
Effective Team Communication (X170)
This online self-paced course describes the different verbal barriers that can affect team communication and recommends strategies for overcoming them. Participants will learn how specific speaking practices and active-listening techniques can help avoid misunderstandings and conflict. (Online, 00:30 hours)
OnlinePersonal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Effectively Directing and Delegating as a Manager (X178)
This online self-paced course provides an overview of the key proficiencies needed for managing people, including setting direction, delegating, and establishing clear objectives for direct reports. Participants will review delegation and monitoring techniques, as well as the importance of being organized and communicating with clarity and direction. (Online, 01:00 hours)
OnlineCommunications; Government priorities; Service excellenceGC and Public Sector SkillsManagers1 hour or less
Electrical Safety (S002)
This online self-paced course focuses on the common electrical hazards found in the workplace and the methods that minimize or eliminate those hazards. Participants will learn about the basic rules of electricity, common electrical safety issues, and actions to take in an electricity-related emergency. (Online, 01:00 hours)
OnlineGovernment priorities; Personal and team development; Personal development; Respectful and inclusive workplace; SecurityRespectful and Inclusive WorkplaceDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Electrical Safety 2.0 (S040)
This online self-paced course focuses on the common electrical hazards found in the workplace and methods to minimize or eliminate those hazards. Participants will learn about the basic rules of electricity, common electrical safety issues, and actions to take in an electricity-related emergency. (Online, 00:30 hours)
OnlineWorkplace managementRespectful and Inclusive WorkplaceEmployees1 hour or less
Embracing an Agile Culture for Business Growth (I556)
This online self-paced course presents the benefits of adopting Agile methods and an agile mindset within an organization, as well as the right conditions for making this change. Participants will learn about the leadership styles that promote organizational agility, and ways to measure the success of their organization's transition to Agile. (Online, 00:24 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team Development; Service excellenceDigital AcademyDirectors; Employees; Managers; Supervisors1 hour or less
Embracing the Cloud for Business Efficiency (I623)
This online self-paced course highlights the benefits of using cloud-based technologies and outlines different deployment models and best practices for migrating to the cloud efficiently. Participants will learn about some of the common applications of cloud computing, and how to use performance metrics to measure their organization's return on investment. (Online, 00:24 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Service excellenceDigital AcademyEmployees; Managers; Supervisors1 hour or less
Emergency and Disaster Preparedness (S003)
This online self-paced course provides instructions on emergency response, safety, reporting, and evacuation procedures in the event of a natural disaster, fire, bomb threat or other emergency. Participants will learn about the purpose and scope of an emergency evacuation plan, the actions to take in specific dangerous situations, and the benefits of having a workplace violence prevention plan. (Online, 00:30 hours)
OnlineGovernment priorities; Personal and team development; Personal development; Respectful and inclusive workplace; SecurityRespectful and Inclusive WorkplaceDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Emergency and Disaster Preparedness (S041)
This online self-paced course provides instructions on emergency response, safety, reporting, and evacuation procedures in the event of a natural disaster, fire, bomb threat or other emergency. Participants will learn about the purpose and scope of an emergency evacuation plan, the actions to take in specific dangerous situations, and the benefits of having a workplace violence prevention plan. (Online, 00:40 hours)
OnlineSecurityRespectful and Inclusive WorkplaceEmployees1 hour or less
Employee Engagement Through Transformational Leadership (G308)
This course explores drivers of engagement and ways to foster engagement through transformational leadership. Participants will self-reflect and develop a personal action plan to apply their new knowledge and bring about positive change in their organization. (Classroom, 07:30 hours)
_ClassroomCommunications; Human resources; LeadershipTransferable SkillsDirectors; Executives; Managers; Supervisors4-8 hours (Full-day)
Employment Equity Under the Employment Equity Act (P745)
This online self-paced course explores the application and legal obligations governing employment equity in the federal public service under the Employment Equity Act (EEA). Participants will learn how to use the EEA to help them implement barrier-free hiring and promotion practices and meet their obligations regarding the duty to accommodate in the workplace. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Values and ethicsRespectful and Inclusive WorkplaceHuman Resources professionalsHuman Resources professionals1 hour or less
Enabling Business-IT Collaboration and Strategic Alignment (I636)
This online self-paced course examines the effectiveness of business-IT collaboration by exploring the critical concepts, processes and best practices involved in aligning an organization's technology and business strategies. Participants will learn how to create a collaborative work culture and avoid common pitfalls in progressing towards digital transformation within their organization. (Online, 00:24 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Service excellenceDigital AcademyDirectors; Employees; Managers; Supervisors1 hour or less
Encouraging Team Communication and Collaboration (C052)
This online self-paced course introduces techniques and strategies for encouraging effective communication and teamwork, and addresses ways to overcome communication problems in both on-site and virtual teams. Participants will learn about common tools and technologies that enable virtual collaboration, and will review key considerations in establishing guidelines for virtual team communication. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Personal and team development; Personal developmentTransferable SkillsEmployees1 hour or less
Energy Efficiency Expert Evaluations (M725)
This online self-paced course provides an introduction to managing Energy Efficiency Expert Evaluations (E4s) in federal facilities. Participants will be introduced to the basic tools required to conduct E4 inspections of government buildings and other facilities and learn how to develop practical solutions to improve their efficiency. (Online, 00:48 hours)
OnlineProcurementGC and Public Sector SkillsReal Property specialistsEmployees; Functional specialists1 hour or less
Engagement and Empowerment Begin with Us (D051)
This course explores the qualities and behaviours that are needed for a team to thrive. Participants will gain a better understanding of engagement methods and learn practical strategies for empowering others. (Virtual classroom, 02:00 hours)
Virtual classroomCommunications; Communication skills; Personal and team developmentTransferable SkillsEmployees; Directors; Managers; Supervisors1-3.5 hours (Half-day)
Ensuring Onboarding Success (H302)
This online self-paced course outlines the benefits of properly onboarding new hires and provides managers with helpful insights into their specific role. Participants will explore the key elements of an effective onboarding program, learn how onboarding is different from traditional orientation, and review ways to make new employees feel included and welcomed. (Online, 00:30 hours)
OnlineHuman resources; Personal and team development; Personal developmentTransferable SkillsHuman Resources professionalsAssistant Deputy Ministers; Directors; Directors General; Employees; Executives; Managers; Supervisors1 hour or less
Ensuring Successful Presentation Delivery (C053)
This online self-paced course explains how to set up the right environment for a successful presentation and offers techniques for managing stage fright and using your voice and body language to effectively deliver your message. Participants will learn how to anticipate audience questions and respond during Q&A sessions in a manner that favourably maintains credibility and presentation success. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Establishing Effective Virtual Teams (X175)
This online self-paced course introduces basic techniques for managing teams that are completely or partially virtual (hybrid teams). Participants will learn how to build virtual relationships, establish communication standards, leverage appropriate communication tools, support remote team members, and lead virtual team meetings. (Online, 01:00 hours)
OnlineHuman resources; Personal and team development; Personal developmentTransferable SkillsManagers; Supervisors1 hour or less
Establishing Team Goals and Responsibilities, and Using Feedback Effectively (G015)
This online self-paced course provides recommendations on how to set effective team goals, identify roles and responsibilities, and assess the competencies of team members. Participants will learn best practices for assigning roles based on competencies, and how to give and receive feedback to achieve optimum team performance. (Online, 00:30 hours)
OnlineCommunication skills; Leadership; Personal and team development; Personal developmentTransferable SkillsDirectors; Executives; Managers; Supervisors1 hour or less
Evaluating Federal Programs and Initiatives: Introduction (R711)
This introductory course provides an overview of the requirements and processes for evaluating federal programs and initiatives and explains how evaluation supports effective resource allocation in the Government of Canada. Participants will gain a better understanding of the impacts of evaluation on government decision making and on the delivery and management of federal programs and initiatives. (Classroom, 07:30 hours)
_ClassroomHow government worksGC and Public Sector SkillsEvaluatorsFunctional specialists4-8 hours (Full-day)
Exploring Customer Journey Mapping (I607)
This online self-paced course introduces the customer journey map, a helpful problem-solving tool used to document every step of the customer experience. By creating their own map, participants will learn how to better understand their customers' needs, identify the problems they encounter, and brainstorm effective solutions. (Online, 00:22 hours)
OnlineCommunications; Government priorities; Information management; Information technologies; Personal and team development; Service excellenceDigital AcademyEmployees; Managers; Supervisors1 hour or less
Exploring Data Visualization (I519)
This online self-paced course sets out the considerations for creating data visualizations and relaying messages with the help of data visualization tools. Participants will learn data visualization techniques and design best practices that will help to ensure their visualizations are clearly and accurately communicating what their data means. (Online, 00:30 hours)
OnlineCareer development; Communications; Government priorities; Information management; Information technologies; Personal and team development; Service excellenceDigital AcademyEmployees; Managers; Supervisors1 hour or less
Exploring the Relationship Between UI/UX Design (I609)
This online self-paced course explores the relationship between the user interface (UI) and the user experience (UX) for the creation of user-pleasing apps. Participants will examine design principles and key trends in UI and UX design and learn how to evaluate the emotional impact of the user experience. (Online, 00:24 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Service excellenceDigital AcademyEmployees; Managers; Supervisors1 hour or less
Exploring Virtual Collaboration (G055)
This online self-paced course explores the benefits of virtual collaboration, as well as best practices for its successful implementation and how to choose the right technologies. Participants will learn the key aspects of leading and being part of a virtual team, and the common mistakes to avoid when collaborating virtually. (Online, 00:24 hours)
OnlineCareer development; Communication skills; Communications; Government priorities; Leadership; Personal and team developmentTransferable SkillsDirectors; Employees; Managers; Supervisors1 hour or less
Facilitating Sustainable Change (X179)
This online self-paced course explores the key outputs of a change initiative and provides methods for dealing with the challenges of organizational change. Participants will learn how to identify stakeholder groups, set objectives, and evaluate the critical path towards sustainable change. (Online, 01:00 hours)
OnlineHuman resources; Personal and team development; Personal developmentTransferable SkillsManagers1 hour or less
Facing and Resolving Conflict in the Workplace (W022)
A workplace conflict will not go away on its own; you need a plan to address it. In this course, you will learn about sources and signs of conflict, a process for resolving it, and ways to get the process back on track if difficulties arise. (Online, 00:30 hours)
OnlineCommunication skills; Government priorities; Personal and team development; Personal development; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Facing Challenges as a First-Time Manager (X173)
This online self-paced course describes ways to adjust to new management responsibilities, manage former colleagues effectively, and establish credibility as a first-time manager. Participants will learn about the importance of balancing conflicting expectations, including proving that they are capable of managing people and being accepted as the boss. (Online, 01:00 hours)
OnlineHuman resources; Personal and team development; Personal developmentGC and Public Sector SkillsManagers; Supervisors1 hour or less
Facing Confrontation in Customer Service (R012)
This online self-paced course reviews the typical trouble spots when dealing with an angry customer and examines simple techniques to follow when responding to these types of situations. Participants will learn how to respond to a customer complaint by defusing the situation, investigating the problem, and reaching an agreement on a solution. (Online, 00:30 hours)
OnlineCareer development; Communication skills; Government priorities; Personal and team development; Personal development; Service excellenceTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Facing the Management Challenges of Difficult Behaviour and Diverse Teams (X176)
This online self-paced course recommends useful techniques and processes for handling difficult employee behaviour and managing diversity within teams. Participants will learn about proven methods for resolving workplace conflicts and how to establish and reinforce positive group norms as a way to guide team interactions. (Online, 01:00 hours)
OnlineHuman resources; Personal and team development; Personal developmentGC and Public Sector SkillsManagers; Supervisors1 hour or less
Federal Basic Emergency Management (C400)
This online self-paced course introduces the four basic components of emergency management common to all federal departments and agencies: prevention and mitigation, preparedness, response, and recovery. Participants will discover how successful emergency management activities are a shared responsibility between all levels of government, the private sector and international organizations. (Online, 03:00 hours)
OnlineSecurityGC and Public Sector SkillsSecurity specialistsFunctional specialists1-3.5 hours (Half-day)
Federal Implementation of Modern Treaties and Self-Government Agreements (K208)
This course for policy and program officers provides detailed information about how the federal government works with Indigenous Peoples to implement modern treaty and self-government agreements. Participants will learn how to conduct an Assessment of Modern Treaty Implications and apply a modern treaty and self-government lens to the development of policies, programs and services. (Virtual classroom, 12:00 hours)
Virtual classroomGovernment priorities; Policy and regulationIndigenous LearningPolicy specialists; RegulatorsEmployees; Functional specialists8+ hours (Multiple days)
Financial Literacy for Directors of Crown Corporations (Z116)
This online self-paced course outlines the fundamental responsibilities of the members of Crown corporation boards of directors, with a focus on financial analysis, audit and accountability. Participants will review the different types of financial statements and how to apply financial analysis techniques like trend analysis, variance analysis, financial ratios and benchmarking. (Online, 04:30 hours)
OnlineFinanceGC and Public Sector SkillsAssistant Deputy Ministers; Directors; Directors General; Executives4-8 hours (Full-day)
Financial Management Control Frameworks (F111)
This online self-paced course introduces key financial legislation, regulations and policies and their impact in the federal government work environment. Participants will learn about the role of financial specialists in managing public funds and the connections between financial specialists and other stakeholders. (Online, 03:30 hours)
OnlineFinanceGC and Public Sector SkillsFinancial officersEmployees; Functional specialists; Managers; Supervisors1-3.5 hours (Half-day)
Financial Management Systems (F113)
This online self-paced course explores the purpose and function of departmental financial management systems and their links with materiel management, program and other central systems. Participants will gain a basic understanding of financial management systems, their connection to central systems, and the importance of using reliable financial and non-financial information and controls. (Online, 03:00 hours)
OnlineFinanceGC and Public Sector SkillsFinancial officersFunctional specialists1-3.5 hours (Half-day)
Financial Statement Analysis for Non-financial Professionals (F005)
This online self-paced course covers different methods for analyzing financial statements from the perspective of a non-financial professional. Participants will learn about the role of common financial ratios in analyzing profitability, efficiency, liquidity and solvency, and explore different examples of horizontal analysis and vertical analysis. (Online, 00:30 hours)
OnlineCareer development; Finance; Personal developmentTransferable SkillsEmployees1 hour or less
Finding Solutions Through Peer Coaching (E830)
This course offers an opportunity for a group of six to eight executives to simultaneously explore real-life challenges in their professional lives and work to address these challenges from different viewpoints. Through collective reflection, participants will gain new insights, explore tangible solutions to their individual challenges, and make formal commitments to action. (Virtual classroom, 03:00 hours)
Virtual classroomPersonal and team developmentGC and Public Sector SkillsDirectors; Directors General1-3.5 hours (Half-day)
Finding Your Bearings as a Project Manager (T039)
If you want to learn the basics of what it means to lead a project without all the technical jargon, this course is for you. You will learn foundational concepts such as what a project is and what you will be responsible for, and things you will need to understand before planning begins. (Online, 00:30 hours)
OnlineCareer development; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Fire Safety and Prevention (S004)
This online self-paced course explains the chemistry of fire, the types of fires, common fire hazards and ways to prevent and respond to fires in the workplace. Participants will learn about the general requirements for emergency exits and how to properly use portable fire extinguishers. (Online, 00:30 hours)
OnlineGovernment priorities; Personal and team development; Personal development; Respectful and inclusive workplace; SecurityRespectful and Inclusive WorkplaceDirectors; Employees; Executives; Managers; Supervisors1 hour or less
First Nations in Canada (K101)
This online self-paced course looks at some of the governance structures, traditions and current realities of First Nations and their relationships with the Government of Canada. Participants will learn how government policies and programs of the past and the present impact contemporary First Nations communities, and discover how they can make a difference for a better future. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Service excellence; Values and ethicsIndigenous LearningEmployees1 hour or less
Fostering Mentoring Relationships (H016)
This online self-paced course explains the benefits of mentoring programs for employees, mentors and organizations as a whole, and clarifies the differences between mentoring and coaching relationships. Participants will review various mentoring models, their different approaches, and how each contributes towards a positive mentoring experience for all involved. (Online, 00:30 hours)
OnlineLeadership; Personal and team development; Personal developmentTransferable SkillsAssistant Deputy Ministers; Directors; Directors General; Employees; Executives; Managers; Supervisors1 hour or less
Fostering the Use of GCdocs (I014)
This course provides the information and skills required to become an effective resource person for GCdocs and support its adoption in the workplace. Participants will gain helpful insights plus tips and tricks for guiding others on how to use this new content management solution effectively within their organization. (Virtual classroom, 07:30 hours)
Virtual classroomInformation managementGC and Public Sector SkillsInformation management specialistsEmployees; Functional specialists4-8 hours (Full-day)
Fundamentals of Information Management (I301)
This online self-paced course introduces the key information management concepts and provides tips and best practices for their proper application. Participants will gain practical knowledge that will help them understand how to manage information effectively in their day-to-day work. (Online, 01:00 hours)
OnlineInformation managementGC and Public Sector SkillsInformation management specialistsFunctional specialists1 hour or less
Fundamentals of Physical Security (S204)
This online self-paced course presents the basic knowledge needed to understand and design physical security programs for government institutions. Participants will learn the procedures and guidelines for assessing and categorizing potential security risks, and the techniques for addressing them. (Online, 02:30 hours)
OnlineSecurityGC and Public Sector SkillsEmployees1-3.5 hours (Half-day)
Fundamentals of Process Management (T400)
This online self-paced course introduces the basic concepts of business process management (BPM) and how it can benefit government organizations. Through the use of short videos, exercises and job aids, participants will reflect on the business processes in their organization and gain a better understanding of BPM in a government context. (Online, 03:00 hours)
OnlineGovernment prioritiesTransferable SkillsEmployees1-3.5 hours (Half-day)
Fundamentals of Service Excellence (S001)
This course investigates the service expectations of Canadians and the different ways to deliver services that support diversity and inclusion. Participants will review service delivery policies and standards and learn effective resolution strategies and techniques to apply in different service delivery situations. (Classroom, 15:00 hours)
_ClassroomGovernment priorities; Service excellenceGC and Public Sector SkillsService specialistsEmployees; Functional specialists8+ hours (Multiple days)
Fundamentals of Writing for the Web (A313)
This course offers an overview of user-tested principles for planning, writing and managing web content. Participants will learn valuable techniques for creating clear, intuitive and readable content that best serves the needs of the online audience. (Classroom, 07:30 hours)
_ClassroomCommunications; Government priorities; Information technologiesGC and Public Sector SkillsCommunications specialists; Information technologies specialistsFunctional specialists; Managers; Supervisors4-8 hours (Full-day)
Gaining a Positive Perspective on Feedback (D011)
This online self-paced course explores how constructive, practical feedback differentiates from emotionally weighted praise and criticism. Participants will learn how to respond productively to feedback, manage their reactions, and use feedback for professional growth. (Online, 00:30 hours)
OnlinePersonal and team development; Personal developmentGC and Public Sector SkillsEmployees; Managers; Supervisors1 hour or less
Gauging Your Organization's High-Performing Potential (G016)
This online self-paced course recommends five factors to consider when assessing an organization's potential for high performance: mission statement, performance measurement, customer orientation, leadership, and culture. Participants will review the importance of having an inspiring mission statement and a leadership and workplace culture that is focused on its clients. (Online, 00:30 hours)
OnlineCareer development; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
GCdocs Fundamentals: Classroom (I007)
This course introduces the key features of GCdocs and is essential for all new GCdocs users. Participants will learn how to use GCdocs effectively to improve how they save, find, share and manage digital information in the workplace. (Classroom, 07:30 hours)
_ClassroomInformation managementGC and Public Sector SkillsInformation management specialistsEmployees; Functional specialists4-8 hours (Full-day)
GCdocs Fundamentals: Online Self-paced (I010)
This online self-paced course provides employees with a comprehensive overview of GCdocs, including tutorials on the system's essential features. Participants will gain access to just-in-time training on the key elements of GCdocs, which they can refer back to whenever they need a refresher. (Online, 03:00 hours)
OnlineInformation managementGC and Public Sector SkillsEmployees1-3.5 hours (Half-day)
GCdocs Fundamentals: Virtual Classroom (I012)
This course introduces the basic features of GCdocs using a combination of instructor-led live demonstrations and peer discussions in a virtual setting. Participants will learn how to access GCdocs, use its primary features, and navigate its page layouts. (Virtual classroom, 04:00 hours)
Virtual classroomInformation managementGC and Public Sector SkillsInformation management specialistsEmployees; Functional specialists4-8 hours (Full-day)
GCdocs16: Putting It All into Practice (I026)
This online self-paced course prompts learners to apply what they have learned in the six preceding courses about GCdocs16 through an online assessment. Participants will be asked about the use of GCdocs in the workplace, its features and navigation tools, and the ways in which documents can be tracked, organized and accessed using the GCdocs system. (Online, 00:10 hours)
OnlineInformation managementGC and Public Sector skillsEmployees1 hour or less
GCdocs16: What It's All About (I020)
This online self-paced course introduces the many benefits of using GCdocs16 and provides an overview of its user interface. Participants will learn how GCdocs creates chronologically consistent records, streamlines information management, and enables a more open and accessible government. (Online, 00:15 hours)
OnlineInformation managementGC and Public Sector skillsEmployees1 hour or less
Gender-based Analysis Plus (GBA Plus): Applying Tools and Best Practices (T730)
This course provides the tools needed to assess the scale to which Gender-based Analysis Plus (GBA Plus) has been integrated into an initiative, and whether the standard GBA Plus steps have been applied. By examining a number of real-world case studies, participants will learn how to articulate the context and purpose of GBA Plus in their own work, and evaluate how effectively GBA Plus is being applied. (Virtual classroom, 04:00 hours)
Virtual classroomGovernment priorities; Personal and team development; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Executives; Functional specialists; Managers; Supervisors4-8 hours (Full-day)
Getting Around in GCdocs16 (I021)
This online self-paced course explains how to use the basic tools in GCdocs16 and navigate workspaces using the Classic View interface. Participants will learn how to access Personal and Enterprise workspaces in GCdocs and practise performing basic operations. (Online, 00:19 hours)
OnlineInformation managementGC and Public Sector skillsEmployees1 hour or less
Getting Started with Cloud Computing: Amazon Web Services (AWS) (I621)
This online self-paced course introduces basic cloud concepts and provides a comprehensive overview of the opportunities, applications and limitations of cloud computing. Participants will explore common use cases and key services on the platform and learn what it means to set up proper architecture and infrastructure. (Virtual classroom, 12:00 hours)
Virtual classroomCommunications; Government priorities; How government works; Information management; Leadership; Policy and regulation; Service excellenceDigital AcademyEmployees8+ hours (Multiple days)
Getting Started with Cloud Computing: Microsoft (Cloud Adoption Framework for Architects and Managers) (I640)
This course for managers and architects presents an overview of the opportunities, applications and limitations of cloud computing, as well as how to set up a proper cloud architecture and infrastructure. Participants will gain valuable insights into the benefits of moving to the cloud from both an IT and a business perspective. (Virtual classroom, 02:00 hours)
Virtual classroomCommunications; How government works; Information management; Information technologies; Leadership; Policy and regulation; Service excellenceDigital AcademyEmployees; Managers; Supervisors1-3.5 hours (Half-day)
Getting Started with Cloud Computing: Microsoft (For Non-Technical Roles) (I639)
This course for non-technical specialists presents an overview of the opportunities, applications and limitations of cloud computing, as well as how to set up a proper cloud architecture and infrastructure. Participants will gain valuable insights into the benefits of moving to the cloud from both an IT and a business perspective. (Virtual classroom, 02:00 hours)
Virtual classroomCommunications; How government works; Information management; Information technologies; Leadership; Policy and regulation; Service excellenceDigital AcademyEmployees1-3.5 hours (Half-day)
Getting Started with Machine Learning (I630)
This online self-paced course defines machine learning and explores its potential benefits for organizations and important considerations around its use. Participants will learn high-level steps their organization can take to identify feasible opportunities for machine learning solutions. (Online, 00:24 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Service excellenceDigital AcademyEmployees; Managers; Supervisors1 hour or less
Getting the Big Picture by Defining the Project's Scope and Team (T040)
In this course, you will learn how to nail down all those big-picture details so that your project gets off on the right foot. (Online, 00:30 hours)
OnlineCareer development; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Getting to the Root of a Problem (T041)
This online self-paced course explores investigative techniques used to analyze and frame an organizational problem that needs to be solved. Participants will learn how to survey stakeholders and investigate root causes as a first step in finding effective solutions. (Online, 00:30 hours)
OnlineCareer development; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Going Virtual: Conducting Remote Meetings (C315)
This course focuses on how to make virtual meetings more effective. Participants will learn how to use the basic functions of the virtual environment, adopt strategies for conducting online meetings that are more engaging, and apply best practices for resolving technical issues. (Virtual classroom, 01:30 hours)
Virtual classroomCareer development; Communication skills; Communications; Government priorities; Personal development; Personal and team development; Service excellenceTransferable SkillsEmployees1-3.5 hours (Half-day)
Green Procurement (C215)
This online self-paced course introduces the federal government's Policy on Green Procurement and provides detailed strategies for applying its principles throughout the procurement process. Participants will review reasons for buying green and learn to identify what defines a green good or service. (Online, 03:00 hours)
OnlineProcurementGC and Public Sector SkillsMateriel Management specialists; Procurement specialistsEmployees; Functional specialists; Managers; Supervisors1-3.5 hours (Half-day)
Handling Team Conflict (W008)
This online self-paced course imparts best practices for resolving team conflict, and explores the tenets of principled negotiation and how to address lack of trust within a team. Participants will learn about what causes conflict within a team and the important role of healthy communication in resolving team conflict. (Online, 00:30 hours)
OnlineGovernment priorities; Personal and team development; Personal development; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceAssistant Deputy Ministers; Directors; Directors General; Employees; Executives; Managers; Supervisors1 hour or less
Harassment and Violence Prevention for Designated Recipients and Employers (W103)
This online self-paced course focuses on the roles and duties of designated recipients and employer representatives under the Canada Labour Code, Part II, and the Work Place Harassment and Violence Prevention Regulations. Participants will gain a better understanding of how to develop an employer policy, investigate and resolve incidents in the work place, and evaluate harassment and violence prevention programs. (Online, 01:00 hours)
OnlineWorkplace managementRespectful and Inclusive WorkplaceEmployees1 hour or less
Harassment and Violence Prevention for Employees (W101)
This online self-paced course provides an overview of the Canada Labour Code, Part II, and the Work Place Harassment and Violence Prevention Regulations, with a focus on the responsibilities of employees in the federal jurisdiction. Through examples and case studies, participants will acquire a basic understanding of the requirements and application of the Code and the Regulations, and learn how they can help prevent harassment and violence in their workplace. (Online, 01:00 hours)
OnlineWorkplace managementRespectful and Inclusive WorkplaceEmployees1 hour or less
Harassment and Violence Prevention for Managers and Committees/Representatives (W102)
This online self-paced course focuses on the roles and duties of managers, work place committee members, and health and safety representatives under the Canada Labour Code, Part II, and the Work Place Harassment and Violence Prevention Regulations. Participants will learn about their respective roles in work place assessments, investigating and resolving incidents, and other prevention activities. (Online, 01:00 hours)
OnlineWorkplace managementRespectful and Inclusive WorkplaceEmployees1 hour or less
Harmonized Threat and Risk Assessment (HTRA) (A341)
This course introduces a comprehensive five-phase threat and risk assessment (TRA) methodology that is applicable to any security situation, along with practical examples and exercises supporting its use. Participants will learn to interpret a completed TRA, apply the Harmonized Threat and Risk Assessment (HTRA) methodology to different situations, and understand how a TRA fits into their overall security duties. (Classroom, 22:30 hours)
_ClassroomSecurityGC and Public Sector SkillsSecurity specialistsFunctional specialists8+ hours (Multiple days)
Harnessing Change (E500)
This online self-paced course examines the impacts of different types of change at work and the range of common reactions to it. Through four different scenarios, participants will explore strategies for harnessing change in the workplace and discover their change resilience profile. (Online, 01:00 hours)
OnlinePersonal developmentTransferable SkillsEmployees1 hour or less
Harnessing the Power of Data Science for Business Growth (I522)
This online self-paced course presents the characteristics and key elements of data science and explores the potential benefits of data science to the organizations that utilize it. Participants will learn about the skill sets needed on a data management team, and discover best practices for extracting useful insights from data to guide decisions and drive business improvements. (Online, 00:24 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Personal development; Service excellenceDigital AcademyDirectors; Employees; Managers; Supervisors1 hour or less
Having Constructive Performance Conversations (G131)
This course helps to develop the skills necessary to navigate difficult performance conversations with empathy and assertiveness, and influence the attainment of common and practical management goals. Through the use of feedback and role-playing exercises, participants will learn practical techniques for creating a safe and open environment in the workplace for the discussion of difficult topics. (Classroom, 03:30 hours)
_ClassroomHuman resources; Leadership; Workplace managementGC and Public Sector SkillsDirectors; Executives; Managers; Supervisors1-3.5 hours (Half-day)
How Blockchain Technology is Transforming Businesses (I612)
This online self-paced course examines cryptograph and blockchain technology and how it is changing the way that business transactions take place. Participants will learn about smart contracts and how they foster innovation, as well as the key challenges facing blockchain technology today. (Online, 00:22 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Service excellenceDigital AcademyEmployees; Managers; Supervisors1 hour or less
How Data Literate Are You? (I560)
This online self-paced course serves as a data literacy self-assessment that poses a series of questions on individual and organizational data competency. After responding to these questions, participants will receive their proficiency level results, a personalized data persona, and a list of helpful learning resources on the topic of data literacy. (Online, 00:21 hours)
OnlineCareer development; Communications; How government works; Human resources; Information management; Information technologies; Personal and team development; Policy and regulation; Service excellenceDigital AcademyEmployees; Supervisors1 hour or less
How Government Works (G203)
This course explores How government works with the help of guest speakers and the analysis of current legislation. Participants will have the opportunity to learn what actually happens behind the scenes in the government system. (Classroom, 22:30 hours)
_ClassroomHow government worksGC and Public Sector SkillsPolicy specialistsDirectors; Employees; Executives; Functional specialists8+ hours (Multiple days)
How Public Policy Implementation Works (T719)
This introductory course outlines the processes that lead to the implementation of public policies within the federal public service, including the establishment of programs and services. Participants will learn about the different steps of implementation, from program design and delivery to monitoring and evaluation. (Classroom, 15:00 hours)
_ClassroomHow government works; Policy and regulationGC and Public Sector SkillsPolicy specialistsFunctional specialists8+ hours (Multiple days)
How the Canadian Government Works: Setting the Stage for Results (G180)
This online self-paced course examines the fundamental elements of government as it relates to Canadians, such as the structure of government, the approval system, the role of central agencies, the policy and budget cycles, and the key players within and outside the public service. Participants will explore a variety of topics that will give them a better understanding of their role in the federal public service. (Online, 00:48 hours)
OnlineHow government works; Policy and regulationGC and Public Sector SkillsPolicy specialistsDirectors; Employees; Executives; Functional specialists1 hour or less
How to Be Digital in the Canadian Public Service (I601)
Developed in partnership with 10 provincial and territorial governments across Canada, this six-week online micro-course explores what digital looks like in the Canadian government context and examines digital concepts such as agile and human-centred design. Through weekly lessons sent by email, participants will learn how to apply the culture and values of the digital workplace in their everyday work. (Online, 02:00 hours)
OnlineInformation management; Information technologies; Leadership; Personal and team development; Policy and regulationDigital AcademyEmployees1-3.5 hours (Half-day)
How to Manage Difficult Conversations (W009)
This online self-paced course outlines a four-step preparation process for a difficult conversation that helps set the right mindset, build confidence, keep the conversation constructive and target the best possible outcome. Participants will review recommended guidelines on when and where to initiate a difficult conversation and on ways to manage the associated stress. (Online, 00:30 hours)
OnlineCommunication skills; Government priorities; Personal and team development; Personal development; Respectful and inclusive workplaceTransferable SkillsDirectors; Employees; Executives; Managers; Supervisors1 hour or less
HR-to-Pay Stabilization Learning Sessions (H105)
This course for human resources professionals and compensation specialists focuses on different operational and functional topics specific to Phoenix. Participants will review key HR-to-pay stabilization concepts and challenges and take part in a moderated question-and-answer period with subject matter experts. (Virtual classroom, 01:30 hours)
Virtual classroomHuman resourcesGC and Public Sector SkillsHuman Resources professionalsEmployees1-3.5 hours (Half-day)
Human Resources Planning (P702)
This course explores the fundamentals of HR planning, setting priorities, initiating strategies and taking action from an HR perspective in the federal public service. Participants will have the opportunity to use tools that have been developed to provide informed advice and services to managers within their organization. (Classroom, 30:00 hours)
_ClassroomBuilding the workforce; Human resources; Operational effectiveness; Talent management; Workplace managementGC and Public Sector SkillsHuman Resources professionalsFunctional specialists8+ hours (Multiple days)
I-100 Introduction to the Incident Command System (S030)
This online self-paced course introduces the Incident Command System (ICS) and provides the foundational learning needed for higher-level ICS training. Participants will learn about the history, principles, features, and organizational structure of the Incident Command System. (Online, 04:00 hours)
OnlineSecurityGC and Public Sector SkillsSecurity specialistsEmployees; Managers; Supervisors4-8 hours (Full-day)
Identifying Risks in Your Organization (G017)
This online self-paced course explores the first stage of risk management, which is focused on identifying risk factors within an organization. Participants will learn key techniques to identify risk, including how to use root cause analysis, the Delphi technique, and brainstorming sessions. (Online, 00:30 hours)
OnlineCareer development; Personal developmentTransferable SkillsAssistant Deputy Ministers; Directors; Directors General; Employees; Executives; Managers; Supervisors1 hour or less
Implementing Deep Retrofits: A Whole Building Approach (M724)
This online self-paced course provides an overview of the deep energy retrofit process and its adoption by federal organizations. Through videos and case studies, participants will learn how to plan and implement projects that reduce energy use and greenhouse gas emissions in their buildings, laboratories and vehicle fleets. (Online, 01:18 hours)
OnlineProcurementGC and Public Sector SkillsReal Property specialistsEmployees; Functional specialists1-3.5 hours (Half-day)
Inclusive Hiring Practices for a Diverse Workforce (H205)
This online self-paced course presents best practices and staffing strategies for conducting an inclusive and bias-free hiring process. Participants will learn about the importance of a diverse workforce and the impact that unconscious bias and other barriers can have when recruiting new talent. (Online, 03:30 hours)
OnlineBuilding the workforce; Operational effectiveness; Talent management; Workplace managementGC and Public Sector SkillsHuman Resources professionalsAssistant Deputy Ministers; Directors; Directors General; Executives; Managers; Supervisors1-3.5 hours (Half-day)
Indigenous Community Development (K201)
This two-day interactive course supports the development of cultural competencies by instilling the principles of the Community Development and Capacity Building Framework. Participants will learn how to better support healthy and productive working relationships with Indigenous Peoples and their communities. (Classroom, 15:00 hours)
_ClassroomGovernment prioritiesIndigenous LearningPolicy specialistsFunctional specialists8+ hours (Multiple days)
Influence Others with Political Savvy (G018)
This online self-paced course makes recommendations on how to use political savvy to understand and appeal to coworkers, build coalitions, and influence decision making. Participants will learn to apply timing, insight and business acumen to influence their peers and gain support for their business goals. (Online, 00:30 hours)
OnlineCareer development; How government works; Personal and team development; Personal developmentTransferable SkillsDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Influencing Through Positive Leadership (G233)
This online self-paced course for directors, managers and supervisors, or anyone who wishes to develop their leadership skills, explores methods and strategies for effectively influencing teams to accept ideas. Participants will learn about the importance of being credible, and how to clarify goals, use positive organizational politics, and create strong relationships by promoting unifying goals. (Online, 00:30 hours)
OnlineCareer development; Communications; Leadership; Personal developmentTransferable SkillsDirectors; Employees; Managers; Supervisors1 hour or less
Information Management Awareness Quiz (I300)
This online self-paced quiz evaluates the participant's knowledge of essential information management principles and best practices. Participants will be able to assess their ability to properly manage information and data resources commonly used in their work environment. (Online, 00:30 hours)
OnlineInformation managementGC and Public Sector SkillsInformation management specialistsFunctional specialists1 hour or less
Information Management in the Government of Canada (I130)
This online self-paced course examines the strategic role, guiding principles and complex infrastructure of information management (IM) systems across the Government of Canada. Participants will explore trends and factors affecting information management and gain a better understanding of the legislative and policy frameworks in which it operates. (Online, 02:00 hours)
OnlineInformation managementGC and Public Sector SkillsInformation management specialistsFunctional specialists1-3.5 hours (Half-day)
Information Management Methods and Tools (I240)
This course provides a practical guide to the information management (IM) methods, tools and activities that support an effective departmental IM program. Participants will learn how to develop information classification structures, establish retention specifications and follow the proper process for disposing of information resources. (Virtual classroom, 07:30 hours)
Virtual classroomInformation managementGC and Public Sector SkillsInformation management specialistsFunctional specialists4-8 hours (Full-day)
Information Management: Supporting Programs and Services (I230)
This online self-paced course outlines the stages of records and information life-cycle management and reviews information management activities that support programs and services in federal departments. Participants will learn about the different classification systems, advanced search and retrieval techniques and accepted retention and disposition processes. (Online, 01:30 hours)
OnlineInformation managementGC and Public Sector SkillsInformation management specialistsFunctional specialists1-3.5 hours (Half-day)
Innovating with Lean Product Management (T935)
This online self-paced course explains how a lean methodology can help manage a product's life cycle, from defining its initial needs to enabling continuous improvement. Participants will learn how to design a minimum viable product, test their prototype, and use lean product management to better identify the needs of their customers. (Online, 00:30 hours)
OnlineCareer development; Government prioritiesTransferable SkillsDirectors; Employees; Managers; Supervisors1 hour or less
Integrated Risk Management (C361)
This course recommends ways to strategically integrate risk management practices to policy development, planning, reporting, operations and decision making. Participants will build their strategic thinking skills and will be encouraged to support and contribute to an enterprise-wide risk management culture. (Classroom, 07:30 hours)
_ClassroomBuilding the workforce; Finance; Human resourcesTransferable SkillsFinancial officersFunctional specialists; Managers; Supervisors4-8 hours (Full-day)
Intellectual Property and Crown Procurement Contracts (C282)
This online self-paced course examines the Policy on Title to Intellectual Property Arising Under Crown Procurement Contracts and its application. By following six 15-minute modules, participants will study intellectual property rights and explore different situations where questions of intellectual property may arise. (Online, 03:00 hours)
OnlineProcurementGC and Public Sector SkillsProcurement specialistsFunctional specialists1-3.5 hours (Half-day)
Interacting with Customers (R007)
This online self-paced course provides valuable advice on how to improve interactions with clients and customers, including how to overcome communication barriers. Participants will learn how to empathize with customers and interact more effectively using techniques such as vocal cues, active listening, and paraphrasing to better understand their clients' needs. (Online, 00:30 hours)
OnlineCommunication skills; Government priorities; Personal development; Service excellenceTransferable SkillsEmployees1 hour or less
Interactive Grammar Modules in English as a Second Language (E439)
This online self-paced course explores common English grammar concepts by presenting a theory-based overview of each concept followed by a series of practice exercises. Participants will learn to strengthen their reading and writing skills and improve the quality of the written material they produce in their second official language at work. (Online, 35:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees8+ hours (Multiple days)
Interactive Grammar Modules in French as a Second Language (E438)
This online self-paced course provides an introduction to basic French grammar concepts by presenting a theory-based overview of each concept followed by a series of practice exercises. Participants will learn to strengthen their reading and writing skills, and improve the quality of the written material they produce in their second official language at work. (Online, 30:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees8+ hours (Multiple days)
Internal Policy Development (T724)
This course presents a framework for developing internal policy instruments, with a specific focus on administrative policies. Participants will learn about the key factors that support and influence the internal policy development process and will be given the opportunity to put their newly acquired knowledge into practice. (Classroom, 15:00 hours)
_ClassroomHow government works; Policy and regulationGC and Public Sector SkillsPolicy specialistsFunctional specialists8+ hours (Multiple days)
Introduction to Citizen- and Client-Centred Service (T233)
This online self-paced course explores the different client needs and perspectives to consider in the design and delivery of client-centred services. Participants will learn about the Government of Canada's service delivery principles, the key concepts of citizen- and client-centred service, and the five drivers of client satisfaction. (Online, 01:00 hours)
OnlineService excellenceGC and Public Sector SkillsEmployees1 hour or less
Introduction to Cost-Benefit Analysis for Federal Regulations (R004)
This course provides a general introduction to cost-benefit analysis (CBA) and demonstrates how to apply CBA to federal regulatory initiatives. Participants will become familiar with the fundamental steps to completing a CBA and learn how to develop solid baseline and regulatory scenarios. (Virtual classroom, 06:00 hours)
Virtual classroomHow government worksGC and Public Sector SkillsRegulatorsDirectors; Executives; Functional specialists4-8 hours (Full-day)
Introduction to Fleet Management (C281)
This online self-paced course introduces guidelines, policies and best practices for the management of vehicles within the federal fleet. Participants will review vehicle procurement in the federal government, explore the management and accountability structure for light-duty vehicles and learn about the efforts underway to green the federal fleet. (Online, 03:00 hours)
OnlineProcurementGC and Public Sector SkillsMateriel Management specialists; Procurement specialistsFunctional specialists1-3.5 hours (Half-day)
Introduction to Gender-based Analysis Plus (GBA Plus) (B001)
This online self-paced course defines GBA Plus and explores how applying foundational GBA Plus concepts can be used to inform decisions that impact diverse groups of people. Participants will explore how analyzing the intersection of identity factors such as gender, sex, race, ethnicity, religion, age, and mental or physical disability can enhance the responsiveness and effectiveness of federal government initiatives. (Online, 01:30 hours)
OnlineGovernment priorities; How government works; Policy and regulation; Respectful and inclusive workplace; Service excellenceRespectful and Inclusive WorkplaceEmployees1-3.5 hours (Half-day)
Introduction to Human Resources (P001)
This introductory course outlines the HR management disciplines, the interrelationship between HR specialties and the roles and responsibilities of key HR stakeholders. Participants will become familiar with the different functions associated with HR management and administration. (Classroom, 22:30 hours)
_ClassroomBuilding the workforce; Human resources; Operational effectiveness; Talent management; Workplace managementGC and Public Sector SkillsHuman Resources professionalsFunctional specialists8+ hours (Multiple days)
Introduction to Human-Centred Design (I642)
This online self-paced course introduces the principles of human-centred design and how to create policies, programs, services and tools that are feasible and reflect the needs of real people. Participants will gain a basic awareness of common design concepts and learn how to define and solve problems by researching, designing, prototyping, and testing directly with users. (Online, 02:00 hours)
OnlinePersonal and team development; Policy and regulation; Service excellenceDigital AcademyEmployees; Managers; Supervisors1-3.5 hours (Half-day)
Introduction to Integrated Business and Human Resources Planning (H300)
This online self-paced course presents the principles and concepts behind integrated business and human resources planning (IBHRP) in the federal public service. Participants will learn about the benefits of human resources planning, key considerations for integrated planning, and workforce management strategies that can help achieve business objectives. (Online, 03:00 hours)
OnlineHuman resourcesGC and Public Sector SkillsManagers1-3.5 hours (Half-day)
Introduction to IT Security Management (I217)
This online self-paced course provides an overview of common IT security program activities in the Government of Canada and introduces the legal, policy, business and threat contexts for IT security. By gaining a renewed appreciation for the IT security context and program activities, participants will be better able to support IT security priorities across the Government of Canada. (Online, 04:00 hours)
OnlineInformation technologiesGC and Public Sector SkillsInformation technologies specialistsFunctional specialists4-8 hours (Full-day)
Introduction to Materiel Management (M704)
This introductory course for materiel management specialists presents the basics about the functional areas of materiel management, and how individual roles link together to support the cost-effective and efficient management of materiel assets. Participants will learn how federal policies, including those related to life-cycle asset management, are integrated into each functional area. (Virtual classroom, 18:00 hours)
Virtual classroomProcurementGC and Public Sector SkillsMateriel Management specialists; Procurement specialistsEmployees; Functional specialists8+ hours (Multiple days)
Introduction to Official Languages (P311)
This course provides an overview of the Official Languages Act and its legislative framework. Participants will gain an understanding of their rights and responsibilities by reviewing the best practices used in the public service. (Online, 03:00 hours)
OnlineOfficial languagesGC and Public Sector SkillsEmployees; Managers; Supervisors1-3.5 hours (Half-day)
Introduction to Organization and Classification (P930)
This online self-paced course is the first step in the mandatory training and accreditation of public servants working and specializing in classification. Participants will learn about the concepts of classification and organizational design, the roles and responsibilities of the main players, the scope of classification action requests, and the impacts of classification decisions and changes to organizational structure and job descriptions. (Online, 03:00 hours)
OnlineHuman resourcesGC and Public Sector SkillsHuman Resources professionalsAssistant Deputy Ministers; Directors; Directors General; Employees; Executives; Functional specialists; Managers; Supervisors1-3.5 hours (Half-day)
Introduction to Project Management (R200)
This online self-paced course provides an overview of the basics of project management and is designed for learners with little or no knowledge about project management techniques. Participants will learn about the steps involved in managing a project and how to see a project through from start to finish using established best practices. (Online, 01:00 hours)
OnlinePersonal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Introduction to Public Policy Development (T718)
This introductory course provides the tools and reference materials needed to stay up to date on government policies and encourages participants to share their knowledge of the policy development field. Participants will be introduced to the issues and constraints of public policy development through practical exercises based on current affairs. (Classroom, 15:00 hours)
_ClassroomHow government works; Policy and regulationGC and Public Sector SkillsPolicy specialistsFunctional specialists8+ hours (Multiple days)
Introduction to Real Property Management (M721)
This introductory course for specialists in real property management offers a comprehensive overview of real property management, including a review of the relevant standards, policies and legislation. Participants will learn about the tools and practices needed to effectively manage real property within the federal government. (Classroom, 22:30 hours)
_ClassroomProcurementGC and Public Sector SkillsReal Property specialistsFunctional specialists8+ hours (Multiple days)
Introduction to Regulating (R001)
This introductory course provides an overview of the different phases of the federal regulatory process, including the triage statement and the requirements for developing, implementing and reviewing regulations, and assessing their results. Participants will gain a basic understanding of the federal regulatory process and the stages of the life-cycle approach to regulating within a Government of Canada context. (Classroom, 07:30 hours)
_ClassroomHow government works; Policy and regulationGC and Public Sector SkillsRegulatorsFunctional specialists4-8 hours (Full-day)
Introduction to Revenues and Revenue Spending (F130)
This course introduces the different types of non-tax revenues and other funding options, as well as their associated spending authorities, key delivery mechanisms and controls. Participants will learn the basics about non-tax revenues and how they are managed, re-spending revenues and using specified purpose accounts, and the roles and responsibilities of financial officers and program managers. (Classroom, 15:00 hours)
_ClassroomFinanceGC and Public Sector SkillsFinancial officersFunctional specialists; Managers; Supervisors8+ hours (Multiple days)
Introduction to Risk Management (C210)
This online self-paced course introduces each step of the risk management process and its application in the workplace, including how to respond to identified risks and opportunities. Participants will learn about the risk management process, how it impacts their work, and how it can positively influence the performance of their organization. (Online, 02:00 hours)
OnlineFinance; Information technologies; ProcurementTransferable SkillsEmployees1-3.5 hours (Half-day)
Inuit in Canada (K103)
This online self-paced course provides a brief introduction to Inuit in Canada, including their traditions, governance structures and history. Participants will have an opportunity to reflect on a wide range of subjects, including the relationship between Inuit and the Government of Canada and the four distinct land claims agreements within the regions of Inuit Nunangat. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Service excellence; Values and ethicsIndigenous LearningEmployees1 hour or less
Investigating Arguments (C054)
This online self-paced course demonstrates how to judge the strength of an argument, recognize logical fallacies, and make an effective argument based on clear reasoning. Participants will learn how to evaluate arguments for accuracy, precision and logic, and use critical thinking techniques to better prepare their own arguments. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Personal developmentGC and Public Sector SkillsEmployees; Managers; Supervisors1 hour or less
IT Security Fundamentals for IT Practitioners (I218)
This online self-paced course offers an overview of information technology (IT) security policies, processes and procedures relevant to the role of IT practitioners in the federal public service. Participants will gain a foundational understanding of IT security that can be adapted to organizational contexts across the Government of Canada. (Online, 02:00 hours)
OnlineInformation technologiesGC and Public Sector SkillsInformation technologies specialistsFunctional specialists1-3.5 hours (Half-day)
KAIROS Blanket Exercise (K104)
This exercise, delivered in partnership with KAIROS Canada, provides public servants with a unique participatory history lesson that focuses on the loss of Indigenous lands and the cultural assimilation policies. Participants will engage on intellectual and emotional levels to deepen their understanding of the shared history of Indigenous and non-Indigenous peoples in Canada. (Classroom, 03:30 hours)
_ClassroomGovernment priorities; Respectful and inclusive workplace; Service excellence; Values and ethicsIndigenous LearningEmployees1-3.5 hours (Half-day)
Keeping Business Calls Professional (C056)
This online self-paced course explains the rules of etiquette for professional business calls, and how to make and receive calls effectively. Participants will benefit from a refresher on best practices for creating a positive impression when making phone calls and when recording and leaving voice messages. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Key Elements of Business Execution (X172)
This online self-paced course reviews the characteristics of a business execution culture and examines the three elements needed to promote and execute a sound business strategy: planning, people and practice. Participants will learn how to drive performance and strategy in the right direction through proper business execution techniques and practices. (Online, 01:00 hours)
OnlineHuman resources; Personal and team development; Personal developmentTransferable SkillsManagers; Supervisors1 hour or less
Labour Relations for Human Resources Advisors (P703)
This course explores management rights, collective agreements, mediation, grievances, and termination of employment mechanisms in the context of the Public Service Labour Relations Act. Participants will learn how to work with management and bargaining agent representatives on major activities related to employer-employee relations. (Classroom, 37:30 hours)
_ClassroomHuman resources; Workplace managementGC and Public Sector SkillsHuman Resources professionalsFunctional specialists8+ hours (Multiple days)
Labour Relations for Non-Specialist Human Resources Advisors (P220)
This course provides knowledge on laws, regulations, policies, collective agreements, the principles and practices that labour relations specialists apply every day. Through various exercises, activities and scenarios, participants will learn to work effectively with managers in order to acquire a deeper understanding of the field of labour relations. (Classroom, 22:30 hours)
_ClassroomHuman resources; Workplace managementGC and Public Sector SkillsHuman Resources professionalsFunctional specialists8+ hours (Multiple days)
Labour Relations in the Federal Public Sector (G244)
This online self-paced course presents the fundamentals of labour relations in the federal public sector, including rules and best practices to follow when managing employees. Participants will study the policy and legislative frameworks that govern labour relations and gain a better understanding of the rights, obligations, roles and responsibilities of management, employees and bargaining agents. (Online, 03:00 hours)
OnlineHuman resources; Workplace managementGC and Public Sector SkillsDirectors; Executives; Managers; Supervisors1-3.5 hours (Half-day)
Language of Work: Knowing One's Rights and Responsibilities and Maintaining One's Skills - Levels B and C (E430)
This online self-paced course reviews individual rights and responsibilities with respect to language of work and provides an opportunity to practise second language skills at the B and C levels in different workplace situations. Participants will learn about the expected use of official languages in the workplace, and will benefit from practical exercises focused on maintaining their second official language skills in writing and supervisory, meeting and training situations. (Online, 03:00 hours)
OnlineOfficial languagesGC and Public Sector SkillsEmployees; Managers; Supervisors1-3.5 hours (Half-day)
Leadership Advantage: Developing a Business Execution Culture 3.0 (X015)
This online self-paced course focuses on the leader's role in creating a business execution culture, which includes developing sound strategies, equipping and empowering teams, and establishing an operational plan for people to follow. Participants will review the characteristics of effective business execution and explore solutions to common challenges in different business scenarios. (Online, 02:00 hours)
OnlineHuman resources; Leadership; Personal and team development; Personal developmentTransferable SkillsManagers; Supervisors1-3.5 hours (Half-day)
Leadership in Service Excellence (T232)
This one-day workshop provides executives with a forum to share best practices, challenges and tools in Service excellence. (Classroom, 07:30 hours)
_ClassroomLeadership; Service excellenceGC and Public Sector SkillsDirectors; Executives4-8 hours (Full-day)
Leadership Reflection Series (E315)
This series brings public service executives together for enriching facilitator-led conversations about emerging challenges and other current topics of interest. Participants will reflect upon their experiences as leaders in the public service, converse with other executives, and set goals to apply the knowledge they gain from these discussions to their workplace. (Virtual classroom, 02:00 hours)
Virtual classroomHuman resources; Information management; LeadershipGC and Public Sector SkillsDirectors; Directors General; Executives1-3.5 hours (Half-day)
Leading a Cross-Functional Team (G019)
This online self-paced course outlines the organizational benefits of cross-functional teams, their developmental stages, and the risks associated with each stage. Participants will learn about the key characteristics of a cross-functional leader and best practices for team success. (Online, 00:30 hours)
OnlineLeadership; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Leading by Motivating (G230)
This online self-paced course for leaders at all levels explores the power of motivation and examines a selection of effective motivational strategies. Participants will review practical techniques to boost both team and individual motivation, such as encouraging intrinsic motivation, using existing workplace processes and inspiring through involvement, validation and development. (Online, 00:30 hours)
OnlineCareer development; LeadershipTransferable SkillsDirectors; Employees; Managers; Supervisors1 hour or less
Leading Diversity (X166)
This online self-paced course presents techniques to help promote diversity in the workplace and leverage it for the benefit of the organization. Participants will reflect on best practices that encourage excellence and cooperation across the diverse spectrum of workers and markets. (Online, 00:36 hours)
OnlineHuman resources; Leadership; Personal and team development; Personal developmentRespectful and Inclusive WorkplaceManagers; Supervisors1 hour or less
Leading Strategically (P113)
This course is designed for managers and directors seeking to examine and enhance their leadership skills, especially during periods of workplace transition. Participants will explore three strategic leadership competencies and craft personal leadership plans to strategically influence their organizations. (Classroom, 15:00 hours)
_ClassroomLeadershipTransferable SkillsDirectors; Executives; Managers; Supervisors8+ hours (Multiple days)
Leading Through Inspiration (G232)
This online self-paced course explores the characteristics people look for in an inspiring leader, including credibility, vision and trust. Participants will learn about the traits and behaviours that inspirational leaders exemplify and the importance of clear, credible and persuasive messages. (Online, 00:18 hours)
OnlineCareer development; Leadership; Personal and team developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Leading Through Positive Influence (G020)
This online self-paced course introduces the importance of political awareness and the skills involved in using positive politics when attempting to persuade others. Participants will examine a number of methods for effectively and ethically influencing a team, and will have an opportunity to put them into practice. (Online, 00:30 hours)
OnlineCareer development; How government works; Leadership; Personal and team development; Personal developmentTransferable SkillsDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Leading Through the Challenge of Change (X165)
This online self-paced course presents strategies for overcoming resistance to change and steps to lead the change process. Participants will learn best practices for managing change and setting the stage for its implementation. (Online, 01:12 hours)
OnlineHuman resources; Leadership; Personal and team development; Personal developmentTransferable SkillsManagers; Supervisors1-3.5 hours (Half-day)
Leading Transformation (E600)
This course for executives provides insight into the types of challenges that require a transformational response and explores what it takes to lead an organization through transformation. Participants will gain a clearer understanding of what constitutes transformation and will be better equipped to lead it successfully. (Classroom, 07:30 hours)
_ClassroomLeadershipTransferable SkillsDirectors General; Executives4-8 hours (Full-day)
Leading with Courage Through Challenging Times (G423)
This course introduces the concept of courageous leadership and explores techniques for effectively leading employees through difficult times, including how to protect their emotional wellness. Through constructive reflection, relevant case studies, and moderated virtual discussions, participants will be better equipped to meet the challenges of difficult situations and thrive with confidence. (Virtual classroom, 02:00 hours)
Virtual classroomLeadershipGC and Public Sector SkillsManagers1-3.5 hours (Half-day)
Leading with Employees in Mind (G306)
This course introduces and explores the idea of the servant leader and its application in today's modern public service. Participants will learn to use communication and team-building skills to find the right balance between their leadership responsibilities to their employees and their obligations to achieving high performance and results for their organization. (Classroom, 15:00 hours)
_ClassroomGovernment priorities; Human resources; Leadership; Personal development; Values and ethicsTransferable SkillsDirectors; Executives; Managers; Supervisors8+ hours (Multiple days)
Leading Your Team Through Change (G021)
This online self-paced course provides an overview of the different types of resistance and obstacles to change within an organization, and how to overcome these barriers. Participants will learn effective approaches for communicating change and ways to support individuals in transitioning from one process to another. (Online, 00:30 hours)
OnlineCareer development; Leadership; Personal and team development; Personal developmentTransferable SkillsDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Legal and Policy Environment for Procurement, Materiel Management and Real Property (M714)
This course provides an overview of the acts, regulations, policies, directives, national and international trade agreements, and other instruments used by the three PMMRP communities. Participants will learn how these specialized communities interact with one another, and examine how decisions and actions taken by one community can affect the others. (Virtual classroom, 12:00 hours)
Virtual classroomProcurementGC and Public Sector SkillsMateriel Management specialists; Procurement specialists; Real Property specialistsFunctional specialists8+ hours (Multiple days)
Leveraging Emotional Intelligence (W010)
This online self-paced course explores the domain of emotional intelligence and explains why abilities in this area are critical for leaders at all levels. Participants will acquire practical and positive techniques for developing abilities such as self-awareness, social perception, and self-control while also learning how to strengthen their emotional intelligence to be an effective team leader. (Online, 00:30 hours)
OnlineGovernment priorities; Personal and team development; Personal development; Respectful and inclusive workplaceTransferable SkillsDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Leveraging Social Media for Persuasive Communication (D017)
This online self-paced course explains how organizations are using social media today as a key component of a persuasive communications strategy to reach people and influence their behaviours. Participants will learn how to analyze their organization's social media channels and marketing strategies to help maintain and strengthen their relationships with clients. (Online, 00:24 hours)
OnlineCareer development; Communication skills; Communications; Leadership; Personal and team developmentGC and Public Sector SkillsDirectors; Employees; Managers; Supervisors1 hour or less
Machinery of Government: Where Do I Fit? (G333)
This course provides an opportunity for public servants to better understand their role and impact within the structure and context of the federal government. Participants will learn how their contributions help to achieve the goals of government, whether this be implementing programs or services, developing policy, or evaluating the work of government. (Virtual classroom, 04:30 hours)
Virtual classroomHow government worksGC and Public Sector SkillsEmployees4-8 hours (Full-day)
Make the Time You Need: Get Organized (D003)
This online self-paced course shares strategies for improving your productivity and time-management skills based on your personality type. Participants will learn ways to deal with time stealers, create manageable to-do lists, and maintain an organized approach to using their time well. (Online, 00:30 hours)
OnlinePersonal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Making a Difference in Supporting the Careers of Indigenous Employees (K114)
This course provides human resources specialists and managers with concrete ways to help facilitate the hiring, retention and advancement of Indigenous employees within the public service. Participants will gain an understanding of the realities that some Indigenous employees face in the public service, and will learn practices that can make a difference in supporting their careers. (Virtual classroom, 03:00 hours)
Virtual classroomBuilding the workforce; Respectful and inclusive workplace; Values and ethicsIndigenous LearningManagers; Supervisors1-3.5 hours (Half-day)
Making an Impact with Non-Verbal Communication (C057)
This online self-paced course investigates how attitude, posture, gestures, facial expressions, and tone impact our communication with others. Participants will explore techniques to help them project a positive presence and better read the non-verbal body language of those around them. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Making Change Stick (X181)
This online self-paced course examines strategies for communicating change to different groups of people to help make change more comfortable. Participants will explore the benefits of using training and performance management to help make organizational change last. (Online, 01:00 hours)
OnlineHuman resources; Personal and team development; Personal developmentTransferable SkillsManagers1 hour or less
Making Data-Driven Decisions (I514)
This online self-paced course identifies the benefits of data-driven decision making and explores a balanced approach where decision-makers do not rely on a single perspective as the basis for making choices. Participants will learn best practices for using data to inform their decisions, including how to avoid common mistakes when interpreting data. (Online, 00:24 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Personal development; Service excellenceDigital AcademyDirectors; Employees; Managers; Supervisors1 hour or less
Making Your Services Accessible for People with Communication Disabilities (W098)
This online self-paced course provides an overview of the considerations involved in making public services accessible from a communications perspective. Participants will learn about the different types of barriers to communication, such as speech and language impairments, and what accommodations are available to address them. (Online, 00:42 hours)
OnlineGovernment Priorities; Respectful and Inclusive WorkplaceRespectful and Inclusive WorkplaceEmployees1 hour or less
Manager Development Program - Phase 2 (G413)
Phase 2 is a five-day course that focuses on experiential learning through self-reflection activities and facilitated group discussions. By using the DISC personality assessment tool, participants will discover their personal leadership style and learn how to adapt their style to different people and situations. (Classroom, 37:30 hours)
_ClassroomCommunication skills; Government priorities; Human resources; Leadership; Personal and team development; Values and ethicsGC and Public Sector SkillsManagers; Supervisors8+ hours (Multiple days)
Manager Development Program - Phase 3 (G414)
Phase 3 is a four-week course presenting weekly themes and complex situations that participants learn to navigate while practising virtual networking and collaboration skills. Participants will spend an average of two hours per week reviewing course materials and participating in online moderated activities and discussions that support each week's theme: networking, processes, negotiation and influencing. (Virtual classroom, 02:00 hours)
Virtual classroomCommunication skills; Leadership; Personal developmentGC and Public Sector SkillsManagers; Supervisors1-3.5 hours (Half-day)
Manager Development Program - Phase 4 (G415)
Phase 4 is a three-day course that provides opportunities for reflection and application with a view to integrating the knowledge, skills and competencies gained in the previous phases of the program. Participants will develop new competencies, reflect on their leadership skills and reinforce what they learned in the program through complex case studies and scenarios. (Classroom, 22:30 hours)
_ClassroomCommunication skills; Government priorities; Human resources; Leadership; Personal and team development; Values and ethicsGC and Public Sector SkillsManagers; Supervisors8+ hours (Multiple days)
Managing a Meeting (C332)
This online self-paced course offers practical tools and advice for planning and managing effective meetings of different kinds, whether for planning purposes, project discussions or general information sharing. Participants will learn how to better conduct meetings towards achieving their desired outcomes. (Online, 01:00 hours)
OnlineCommunicationsTransferable SkillsEmployees1 hour or less
Managing a Project to Minimize Risk and Maximize Quality (T042)
This online self-paced course explains common methods for minimizing project risk while maximizing project quality. Participants will examine best practices for managing risk as it relates to project outsourcing, procurement, quality and other project considerations. (Online, 00:30 hours)
OnlineCareer development; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Managing Change in Complex Times (E301)
This course investigates the nature of complex work environments, why they change and the principles for managing transformation. Working individually and in groups, participants will gain insight into the complexities of change, the key psychological levers for managing change, and the responsibilities of managers to be active change advocates. (Classroom, 15:00 hours)
_ClassroomLeadershipTransferable SkillsManagers; Supervisors8+ hours (Multiple days)
Managing Employee Development (X177)
This online self-paced course explores the different ways that the professional development needs of employees can be addressed through organizational learning. Participants will learn how to assess employee development needs and prepare development plans that support their employees. (Online, 01:00 hours)
OnlineCommunications; Government priorities; Service excellenceGC and Public Sector SkillsManagers1 hour or less
Managing Grants and Contributions (F405)
This course explains the established process to effectively design, administer and manage grants and contributions programs in the federal government context. Participants will learn about the policies, directives and tools needed to properly administer a grants and contributions program, including its terms and conditions. (Classroom, 22:30 hours)
_ClassroomFinanceGC and Public Sector SkillsFinancial officersDirectors; Executives; Functional specialists; Managers; Supervisors8+ hours (Multiple days)
Managing Official Languages Obligations (P312)
This online self-paced course focuses on the duties tasked to managers and persons responsible for official languages in departments. Participants will be provided with the tools they need to identify linguistic requirements, resolve complaints, and maintain records related to official languages obligations. (Online, 06:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsHuman Resources professionalsEmployees; Functional specialists4-8 hours (Full-day)
Managing Project Work (PMBOK® Guide Sixth Edition) (T920)
This online self-paced course examines the Direct and Manage Project Work, Manage Project Knowledge, and Monitor and Control Project Work processes. Participants will learn to use input from project plans to inform the management of their projects, including how to pace and manage project outputs using high-performing work processes. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Managing the Contract for Services (M404)
This course provides the essential information and practical skills that are needed to manage a contract for services within a federal government context. Participants will learn how to better monitor service contracts, manage risks and ensure that services rendered meet the requirements of the initial agreement. (Virtual classroom, 12:00 hours)
Virtual classroomProcurementGC and Public Sector SkillsEmployees; Managers; Supervisors8+ hours (Multiple days)
Managing the Transition to GCdocs (I013)
This course reviews the theories, principles and best practices of change management, as a way to help managers plan for their organization's transition to GCdocs and support users during the changeover. Participants will explore the impact that change can have on individuals and equip themselves with practical tools to facilitate their organization's successful adoption of GCdocs. (Virtual classroom, 07:30 hours)
Virtual classroomInformation managementGC and Public Sector SkillsManagers; Supervisors4-8 hours (Full-day)
Managing Unsatisfactory Performance (G132)
This course examines a range of tools, skills and techniques designed to help managers carry out positive employee performance management, including practical options for addressing culpable and non-culpable behaviours. Participants will familiarize themselves with the performance management cycle and learn how to assess performance and conduct performance interviews. (Virtual classroom, 03:00 hours)
Virtual classroomHuman resources; Leadership; Talent managementGC and Public Sector SkillsManagers; Supervisors1-3.5 hours (Half-day)
Managing Your Company's Talent (G031)
This online self-paced course examines the importance of having an effective talent management plan, and how to implement it. Participants will explore the key activities associated with talent management and the role of managers in pursuing a talent management strategy. (Online, 00:30 hours)
OnlineHuman resources; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Master Class on Financial Management (F022)
This course for seasoned executives examines the central partners and processes involved in financial management within the government system. Participants will be invited to share their perspectives and lessons learned on how to navigate this system, with the support of experts taking on a coaching role. (Virtual classroom, 03:45 hours)
Virtual classroomFinanceGC and Public Sector SkillsDirectors; Directors General1-3.5 hours (Half-day)
Master Key Competencies in Oral and Reading Comprehension - English as a Second Language (E441)
This online self-paced course presents a series of activities that support the mastery of oral and reading comprehension in English as a second language (Level C), including the ability to summarize ideas and share opinions. Participants will review the theory behind different language functions, and use practical exercises to apply their advanced English language skills in common workplace situations. (Online, 20:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees; Managers; Supervisors8+ hours (Multiple days)
Master Key Competencies in Oral and Reading Comprehension - French as a Second Language (E433)
This online self-paced course presents Série pouvoir, a series of activities that support the mastery of oral and reading comprehension in French as a second language (Level C), including the ability to summarize ideas and share opinions. Participants will review the theory behind different language functions, and use practical, theory-based exercises to apply their advanced French language skills in common workplace situations. (Online, 20:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees; Managers; Supervisors8+ hours (Multiple days)
Mastering the Details of a Project's Schedule and Budget (T043)
In this course, you will learn how to develop the schedule and cost baselines and use them to monitor and measure performance throughout the project. (Online, 00:30 hours)
OnlineCareer development; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Maximizing Value with A/B Testing (T936)
This online self-paced course examines the characteristics, benefits and best practices of A/B testing as a way of optimizing products. Participants will learn about the key actions needed to create an agile, value-added A/B test strategy in their organization. (Online, 00:18 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Service excellenceTransferable SkillsDirectors; Employees; Managers; Supervisors1 hour or less
Mental Health: Awareness (Z041)
This online self-paced course provides an introduction to the complex issue of mental health in the workplace and its broader impacts. Participants will learn about mental well-being and mental illness, the various factors that put people at risk, and the importance of early intervention and the promotion of mental well-being in the workplace. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Managers; Supervisors1 hour or less
Mental Health: Communication Strategies (Z087)
This online self-paced course explores core communication strategies for promoting mental health and building a compassionate work environment. Participants will review suggested steps towards initiating conversations about mental health issues and increasing awareness of mental wellness in the workplace. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Managers; Supervisors1 hour or less
Mental Health: Health and Wellness Strategies (Z042)
This online self-paced course focuses on the steps that employees can take to build a strong resilience to stress in the workplace. Participants will learn that by using the power of the body's response to stress and practising specific lifestyle habits, they can elevate their health and performance towards effectively managing their levels of stress. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Managers; Supervisors1 hour or less
Mental Health: Psychologically Healthy Workplaces (Z043)
This online self-paced course examines best practices in developing a psychologically healthy workplace. Participants will learn how mental illness and the work environment are interconnected, including how to create a work environment that reduces stress and promotes mental wellness. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Managers; Supervisors1 hour or less
Mental Health: Signs, Symptoms and Solutions (Z067)
This online self-paced course identifies the signs and symptoms of mental health issues commonly observed at work and offers possible workplace solutions. Participants will explore practical situations dealing with issues such as depression, phobias and anxiety and learn how to communicate with, and accommodate, employees experiencing mental health challenges. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Managers; Supervisors1 hour or less
Métis in Canada (K102)
This online self-paced course provides a brief introduction to the history and culture of the Métis Nation and the complexity of emerging Métis identity across Canada today. Participants will learn the significance of Métis self-identification and how the Métis had to fight for recognition of their Aboriginal rights and are now establishing their own governments. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Service excellence; Values and ethicsIndigenous LearningEmployees1 hour or less
Modernizing Public Services for Managers (I800)
This course aims to help managers set the conditions for their teams to reflect on what "modern government" means for the public service and to shape their practices in line with the Government of Canada's Digital Operations Strategic Plan. Through a series of self-paced and instructor-facilitated learning modules, participants will take a comprehensive look at the Government of Canada Digital Standards (part of the new Policy on Service and Digital) and learn how to apply them to deliver better products and improved services. (Virtual classroom, 07:00 hours)
Virtual classroomBuilding the workforce; Government priorities; Operational effectiveness; Personal development; Policy and regulation; Service excellenceDigital AcademyManagers4-8 hours (Full-day)
Monitor Project Communications (PMBOK® Guide Sixth Edition) (T931)
This online self-paced course explores different processes for monitoring communications to ensure that project communications are efficient and productive. Participants will learn about the multiple systems, strategies and resources for observing and reacting to communications among project stakeholders. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Motivating Your Employees (G022)
This online self-paced course offers practical techniques for boosting motivation among employees. Participants will reflect on why motivating strategies are important for leaders, and how their capacity for motivating others contributes to the success of their organization. (Online, 00:30 hours)
OnlineCareer development; Leadership; Personal and team development; Personal developmentTransferable SkillsDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Moving Forward with Change Planning (X180)
This online self-paced course examines how to plan for successful change, which includes creating codes of change and identifying key stakeholders and their different levels of involvement. Participants will learn to build change charters and guiding coalitions, as well as how to interpret the influence and input of stakeholders. (Online, 01:00 hours)
OnlineHuman resourcesTransferable SkillsManagers1 hour or less
My Leadership Journey for Supervisors (G324)
This course provides an opportunity for participants to present their leadership journey and the lessons they learned during the Supervisor Development Program (SDPv). Participants will be invited to share their thoughts on how they intend to apply their new-found leadership skills in the public service of the future. (Virtual classroom, 02:00 hours)
Virtual classroomLeadershipGC and Public Sector SkillsSupervisors1-3.5 hours (Half-day)
Navigating Challenging Situations with Diplomacy and Tact (C058)
This online self-paced course presents strategies for navigating through challenging work relationships, including how to approach sensitive issues and identify different warning signs and behaviours. Participants will learn how to write constructive, tactful emails that can help to de-escalate challenging situations in the workplace. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Navigating Through Change (E236)
This course explains how change can impact individuals and their workplace and explores strategies for navigating through change, transition and crossroads. Participants will review different tools and techniques to help them effectively react, respond and adapt to change situations. (Classroom, 07:30 hours)
_ClassroomPersonal and team development; Personal developmentTransferable SkillsEmployees4-8 hours (Full-day)
Navigating Through Changes and Conflicts in Projects (T044)
This online self-paced course demonstrates how to effectively manage changes and conflicts in projects while keeping stakeholders engaged. Participants will explore the benefits of having a proper change control process and learn how to create a communications plan and deal with conflicts that may arise throughout a project. (Online, 00:30 hours)
OnlineCareer development; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Negotiating the Best Solution (X182)
This online self-paced course examines effective negotiating skills such as building trust to find common ground and managing emotions and interests. Participants will explore how people with different personality types may react during negotiations, and learn how to reach a solution and close a negotiation so that all parties are satisfied. (Online, 01:00 hours)
OnlineCareer development; Communications; Personal developmentTransferable SkillsEmployees1 hour or less
Negotiation Essentials: Communicating (X036)
This online self-paced course explores ways of communicating effectively to better connect with the other party in a negotiation and facilitate reaching a mutual agreement. Participants will develop skills in setting the proper tone for negotiation, delivering a clear and effective proposal, and reacting positively throughout the negotiation process. (Online, 01:00 hours)
OnlineCareer development; Communication skills; Communications; Personal developmentTransferable SkillsEmployees1 hour or less
Network Security Threats and Their Impact (I619)
This online self-paced course investigates the most common types of network security threats, including how to prevent them and how to detect them if your system is breached. Participants will learn about the importance of stopping hackers from accessing vital data by addressing system weaknesses that can be exploited by potential attackers. (Online, 00:27 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Personal development; Service excellenceDigital AcademyEmployees; Managers; Supervisors1 hour or less
New Project Manager Essentials (T058)
This online self-paced course for new project managers presents the foundational concepts of project management, including what a project is and what project managers are responsible for. Participants will learn the essentials of project planning, as well as how to identify project stakeholders and their interests. (Online, 00:18 hours)
OnlineCareer development; Service excellenceTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Official Languages Quiz (L005)
This online self-paced quiz provides an opportunity for all employees to assess their knowledge of the responsibilities of federal institutions regarding official languages. Participants will be quizzed on the fundamental elements of the Official Languages Act and how to comply with the Act in order to work in a bilingual public service and offer the best services possible to Canadians. (Online, 00:30 hours)
OnlineCommunications; Government priorities; Official languagesGC and Public Sector SkillsEmployees; Managers1 hour or less
Operations, Maintenance and Commissioning (M726)
This online self-paced course provides an overview of building operations and maintenance practices, with a focus on corrective, preventive and predictive infrastructure requirements. Participants will learn about the benefits of a well-run operations and maintenance (O&M) program, and how to overcome barriers to making O&M an organizational priority. (Online, 01:00 hours)
OnlinePersonal and team development; Personal development; ProcurementGC and Public Sector SkillsMateriel management specialists; Real Property specialistsEmployees; Functional specialists1 hour or less
Optimizing Energy Performance of Existing Buildings (M728)
This online self-paced course presents the four guiding principles for optimizing the energy performance of buildings: metering, benchmarking, energy efficiency, and renewable and clean energy. Participants will review best practices for achieving high energy performance in their buildings and learn about the software tools and other resources available to gradually build towards peak performance. (Online, 00:30 hours)
OnlinePersonal and team development; Personal development; ProcurementGC and Public Sector SkillsMateriel management specialists; Real Property specialistsEmployees1 hour or less
Organizational Design and Classification: Tools and Methods - Part 1A (P911)
This course (Part 1A) provides a comprehensive overview of organization and classification rules and the roles and responsibilities of key stakeholders. Participants will have the opportunity to write, critique and evaluate work descriptions from various occupational groups. (Classroom, 67:30 hours)
_ClassroomHuman resources; Operational effectivenessGC and Public Sector SkillsHuman Resources professionalsFunctional specialists8+ hours (Multiple days)
Organizational Design and Classification: Tools and Methods - Part 1B (P912)
This course (Part 1B) provides a comprehensive overview of organization and classification rules and the roles and responsibilities of key stakeholders. Participants will have the opportunity to write, critique and evaluate work descriptions from various occupational groups. (Classroom, 30:00 hours)
_ClassroomHuman resources; Operational effectivenessGC and Public Sector SkillsHuman Resources professionalsFunctional specialists8+ hours (Multiple days)
Organizational Design and Classification: Tools and Methods - Part 2 (P916)
This course (Part 2) examines classification grievances and organizational design for organization and classification programs. Using a case study approach, participants will have the opportunity to refine the competencies they need to implement an organization and classification program. (Classroom, 37:30 hours)
_ClassroomHuman resources; Operational effectivenessGC and Public Sector SkillsHuman Resources professionalsFunctional specialists8+ hours (Multiple days)
Organizations Change So Get Ready (T045)
This online self-paced course outlines three specific types of organizational change and examines the common reactions to change in the workplace, including the different stages people go through when dealing with it. Participants will benefit from receiving a clear overview of what organizational change is, the events that can trigger it, and what to expect when dealing with change at any level. (Online, 00:30 hours)
OnlineCareer development; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Organizing Business Data with Data Modelling (I523)
This online self-paced course explores the benefits of data modelling, outlining its main characteristics and the styles, levels and models most commonly used. Participants will learn how data models are built and how to use data modelling to create detailed data blueprints to improve their organization's daily operations. (Online, 00:24 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Personal development; Service excellenceDigital AcademyEmployees; Managers; Supervisors1 hour or less
Organizing Your Email (C059)
This online self-paced course introduces helpful techniques for organizing, sorting, filing, deleting and responding to daily emails. Participants will learn how to use folders and filters to organize their emails efficiently, including which emails to keep or delete and how to recover important information that may have been misplaced. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Orientation and Self-Discovery for Managers (G418)
This course consists of two virtual sessions to help registrants prepare for their participation in the virtual edition of the Manager Development Program (MDPv). Participants will learn how to optimize their learning experience as it unfolds over the subsequent months and assess their personality traits in advance of the actual program. (Virtual classroom, 04:00 hours)
Virtual classroomPersonal and team developmentGC and Public Sector SkillsManagers4-8 hours (Full-day)
Orientation and Self-Discovery for Supervisors (G320)
This course helps registrants prepare for their participation in the virtual edition of the Supervisor Development Program (SDPv). Participants will learn how to assess their personality traits and explore their individual perceptions in advance of the actual program. (Virtual classroom, 03:00 hours)
Virtual classroomPersonal and team developmentGC and Public Sector SkillsSupervisors1-3.5 hours (Half-day)
Orientation for Assistant Deputy Ministers (G221)
This course provides an orientation for newly appointed ADMs to explore the expectations placed upon them and to strengthen their strategic leadership capabilities by sharing best practices with other experienced senior leaders. Participants will acquire the knowledge they need to transition to their new roles and to develop best practices for leading their organizations forward towards achieving excellence for Canadians. (Classroom, 07:30 hours)
_ClassroomLeadershipGC and Public Sector SkillsExecutives; Directors; Directors General4-8 hours (Full-day)
Orientation for Directors General (E550)
This orientation course leverages the collective strengths of the DG community and the support of other senior leaders to help build personal strategies for navigating the evolving complexities of being a director general in the public service. Participants will learn how to enhance their decision making by drawing from the experience of their peers and the senior leaders and subject matter experts within their professional networks. (Virtual classroom, 12:00 hours)
Virtual classroomLeadershipGC and Public Sector SkillsDirectors General8+ hours (Multiple days)
Orientation to the Public Service (G340)
This course orients new public servants to the fundamentals of working in the federal public service and provides tools to help them situate their role and make the most of learning and networking opportunities. Participants will learn the importance of respecting values and ethics and how to use professional development opportunities to help them succeed in their new career. (Virtual classroom, 01:30 hours)
Virtual classroomBuilding the workforce; How government works; Values and ethicsGC and Public Sector SkillsEmployees1-3.5 hours (Half-day)
Overcoming Unconscious Bias in the Workplace (W007)
This online self-paced course explores the process of overcoming organizational biases and examines how to be an inclusive leader. Participants will learn to recognize potential biases in their organization and apply specific tactics to combat unconscious biases in their own teams. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Executives; Managers; Supervisors1 hour or less
Overcoming Your Own Unconscious Biases (W006)
This online self-paced course identifies ways to recognize unconscious bias, observe personal biases, and overcome bias before taking action. Participants will learn how to deal with their own unconscious biases and evaluate their interactions at work with objectivity and nuance. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Executives; Managers; Supervisors1 hour or less
Overview of Materiel Management (C233)
This online self-paced course provides an overview for non-specialists of the materiel management functions and how they relate to the procurement and real property functions. Participants will learn about the challenges of materiel management within government and the objectives of the Policy on Management of Materiel. (Online, 03:00 hours)
OnlineProcurementGC and Public Sector SkillsProcurement specialists; Real Property specialistsEmployees; Functional specialists; Managers; Supervisors1-3.5 hours (Half-day)
Overview of Procurement (C235)
This online self-paced course provides an overview for non-specialists of the different functions, policies, roles and responsibilities related to the federal procurement process. Participants will gain a more in-depth understanding of the procurement process and its different contractual phases. (Online, 03:00 hours)
OnlineProcurementGC and Public Sector SkillsMateriel Management specialists; Real Property specialistsEmployees; Functional specialists; Managers; Supervisors1-3.5 hours (Half-day)
Overview of Real Property Management (C234)
This online self-paced course provides an overview for non-specialists of real property management in the federal government. Participants will learn about the main tools applicable to real property management and the policies, roles and responsibilities of the key players involved. (Online, 03:00 hours)
OnlineProcurementGC and Public Sector SkillsMateriel Management specialists; Procurement specialistsEmployees; Functional specialists; Managers; Supervisors1-3.5 hours (Half-day)
Peer Coaching Groups for Executives (E831)
This course provides the executive community with an opportunity to practice coaching techniques such as active listening, being fully present and asking powerful questions, all towards helping their colleagues find clarity in the face of a professional challenge. Participants will gain new insights into confidently participating in a peer coaching group and will emerge with a strengthened capacity to listen to others and a deeper understanding of themselves as executive leaders. (Virtual classroom, 14:00 hours)
Virtual classroomPersonal and team developmentGC and Public Sector SkillsDirectors; Directors General8+ hours (Multiple days)
Performance Management for the Government of Canada (G140)
This online self-paced course, which is mandatory for managers and supervisors with performance management responsibilities, provides the information they need to fulfill their various roles and implement performance management principles and practices. In preparation for an online certification test, participants will study the basic concepts of performance management and related time-specific requirements, identify different types of behaviour, and learn how to apply best practices and effective techniques through useful, real-life exercises. (Online, 01:30 hours)
OnlineHuman resources; Leadership; Talent managementGC and Public Sector SkillsManagers; Supervisors1-3.5 hours (Half-day)
Phoenix Manager Self-Service (C602)
This online self-paced course provides an overview of the self-service functions that the Phoenix system offers to managers with signing authority under section 34 of the Financial Administration Act. Participants will benefit from demonstrations on how to use the different functions available to managers to quickly and efficiently perform common tasks related to work schedules and time management. (Online, 01:00 hours)
OnlineHuman resources; Operational effectivenessGC and Public Sector SkillsHuman Resources professionalsManagers; Supervisors1 hour or less
Phoenix Navigation Overview (C603)
This online self-paced course provides new users with an overview of how to use the Phoenix Pay System and navigate through the application. Participants will learn about the various features that can help them to access their pay information more efficiently. (Online, 01:00 hours)
OnlineHuman resources; Operational effectivenessGC and Public Sector SkillsHuman Resources professionalsEmployees; Functional specialists1 hour or less
Phoenix Overview for Compensation Advisors (C604)
This online self-paced course provides an overview of the Phoenix system for compensation advisors by explaining how the application integrates human resources and compensation data to produce payroll results. Participants will explore Phoenix from a compensation perspective, including the timing and impact of payroll updates on payroll operations. (Online, 02:00 hours)
OnlineHuman resources; Operational effectivenessGC and Public Sector SkillsHuman Resources professionalsFunctional specialists1-3.5 hours (Half-day)
Phoenix Self-Service for Employees (C601)
This online self-paced course provides a practical overview of the Phoenix self-service functions available to employees to help ensure the accurate processing of pay. Participants will learn how to use these functions to quickly and efficiently perform a variety of essential routine tasks. (Online, 01:00 hours)
OnlineHuman resources; Operational effectivenessGC and Public Sector SkillsHuman Resources professionalsEmployees1 hour or less
Plan and Acquire Resources (PMBOK® Guide Sixth Edition) (T928)
This online self-paced course reviews the monitoring of project costs and the controlling of resource requirements using the Plan Resource Management, Estimate Activity Resources, and Acquire Resources processes. Participants will learn best practices for estimating and acquiring the necessary resources for their projects, as well as developing and managing the project team and optimizing resources throughout the project life cycle. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Plan and Define Project Scope (PMBOK® Guide Sixth Edition) (T922)
This online self-paced course explains the Plan Scope Management, Collect Requirements, and Define Scope processes, which are used to create the conditions that define a project's scope and plan how to meet the project's needs. Participants will learn how to plan and create a scope statement and identify project and stakeholder requirements. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Plan and Manage Communications (PMBOK® Guide Sixth Edition) (T930)
This online self-paced course explains how project information should be shared clearly and effectively using the Plan Communications Management and Manage Communications processes. Participants will learn how to create a communications management plan and then manage the flow of information in accordance with that plan. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Planning an Effective Performance Appraisal (H018)
This online self-paced course for managers explains why performance appraisals are important, and examines the elements that contribute to an effective employee performance plan. Participants will review ways to monitor ongoing performance to help them prepare for future employee appraisals. (Online, 00:30 hours)
OnlineCareer development; Leadership; Personal and team development; Personal developmentGC and Public Sector SkillsDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Planning an Effective Presentation (C060)
This online self-paced course demonstrates the importance of a well-organized and properly planned presentation and examines the different presentation methods and when to use them. Participants will gain specific insight into how to define their audience and understand its characteristics, needs and expectations. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Planning Meetings Fit for Purpose (C061)
This online self-paced course outlines a process for preparing for a successful meeting, including how to start a meeting effectively and when to consider meeting alternatives. Participants will learn how to define meeting objectives, set agendas, encourage discussion and make the most of everyone's valuable time. (Online, 00:18 hours)
OnlineCareer development; Communications; Personal and team development; Personal developmentTransferable SkillsEmployees1 hour or less
Planning Risk Management (PMBOK® Guide Sixth Edition) (T932)
This online self-paced course explores the Plan Risk Management process that allows a project to stay on schedule despite potential risks. Participants will learn how to anticipate, prevent and minimize project risks according to a risk management plan. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Policy Implementation Case Study: The 2030 Agenda for Sustainable Development (P250)
This online self-paced course uses the 2030 Agenda for Sustainable Development as a case study to assist learners in gathering insights on the key considerations involved in the development of an effective and sustainable policy implementation strategy. Participants will share their ideas on how to identify a policy problem, select appropriate policy instruments, acknowledge the stakeholder environment, conduct a risk assessment, and evaluate implementation success. (Online, 10:00 hours)
OnlinePolicy and regulationGC and Public Sector SkillsPolicy specialistsEmployees8+ hours (Multiple days)
Polishing Your Feedback Skills (C013)
This online self-paced course presents techniques for how and when to offer constructive feedback in a positive manner to colleagues at all levels. Through the use of video practice scenarios, participants will learn how to offer helpful feedback, respond to bad reactions, and overcome their own nervousness. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Personal and team development; Personal developmentGC and Public Sector SkillsDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Polishing Your Skills for Excellent Customer Service (R008)
This online self-paced course examines how to establish effective customer relationships and project an excellent service attitude that enhances customer interactions. Participants will explore different methods to improve communication in a cross-cultural customer support centre or help desk environment, and how to involve the customer in the problem-solving process. (Online, 00:30 hours)
OnlineCommunication skills; Government priorities; Personal development; Service excellenceTransferable SkillsEmployees1 hour or less
Portable Fire Extinguishers (S008)
This online self-paced course identifies the various classes of fire and explains how and when to use a portable fire extinguisher to put out a small fire in the workplace. Participants will learn about the different types of portable fire extinguishers and fire extinguishing agents, as well as their proper storage location and use. (Online, 00:30 hours)
OnlinePersonal and team development; Personal development; SecurityRespectful and Inclusive WorkplaceDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Positive Space Initiative: Becoming an Ambassador for LGBTQ2+ Inclusion (W081)
This course explains what it means to be a Positive Space ambassador and prepares individuals to offer support to their colleagues as a Positive Space ambassador in the workplace. Through scenarios and practical exercises, participants will learn behaviours that can help bring diversity and inclusion into the modern workplace. (Virtual classroom, 04:00 hours)
Virtual classroomGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Managers; Supervisors4-8 hours (Full-day)
Positive Space Initiative: LGBTQ2+ Awareness (W080)
This course introduces the concepts, terminology and vocabulary related to gender and sexual diversity, as well as the importance of Positive Space and how to become an ally. Participants will discuss issues relevant to the LGBTQ2+ communities and learn to contribute to a safer, more inclusive public service. (Virtual classroom, 04:00 hours)
Virtual classroomGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceAssistant Deputy Ministers; Directors; Directors General; Employees; Managers; Supervisors4-8 hours (Full-day)
Preparation for the English as a Second Language Evaluation: Oral Proficiency - Levels B and C (E437)
This online self-paced course assists learners in preparing for the Public Service Commission's Test of Oral Proficiency for levels B and C in English as a second language. Participants will be prompted to complete various oral comprehension, expression and interaction exercises at the B and C levels, with increasing degrees of difficulty, consistent with the Test of Oral Proficiency. (Online, 01:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees; Managers; Supervisors1 hour or less
Preparation for the English as a Second Language Evaluation: Written Expression and Reading Comprehension (C256)
This online self-paced course presents timed and non-timed practice tests that follow patterns and conditions similar to those of the official language evaluations for written expression and reading comprehension in English. Participants will have the opportunity to prepare for their second language evaluations by answering randomly generated practice questions, verifying their answers one at a time, receiving explanations, and reviewing their results with or without a time limit. (Online, 20:00 hours)
OnlineOfficial languagesGC and Public Sector SkillsEmployees; Managers; Supervisors8+ hours (Multiple days)
Preparation for the French as a Second Language Evaluation: Oral Proficiency - Levels B and C (E434)
This online self-paced course assists learners in preparing for the Public Service Commission's Test of Oral Proficiency for levels B and C in French as a second language. Participants will be prompted to complete various oral comprehension, expression and interaction exercises at the B and C levels, with increasing degrees of difficulty, consistent with the Test of Oral Proficiency. (Online, 01:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees; Managers; Supervisors1 hour or less
Preparation for the French as a Second Language Evaluation: Written Expression and Reading Comprehension (C258)
This online self-paced course provides exercises that assist learners in preparing for the Public Service Commission's tests of written expression and reading comprehension in French as a second language (FSL). Participants will be prompted to answer practice questions under conditions similar to the official language evaluations, verify their answers one at a time, receive explanations, and review their results. (Online, 20:00 hours)
OnlineOfficial languagesGC and Public Sector SkillsEmployees; Managers; Supervisors8+ hours (Multiple days)
Preparing a Business Case (C220)
This courses uses a case-study approach to present the objectives, elements and steps needed to prepare a viable business case based on established best practices. Participants will learn how to write clear statements, select best options, perform proper analyses, and make sound recommendations when developing a formal business case. (Classroom, 15:00 hours)
_ClassroomFinanceTransferable SkillsFinancial officersDirectors; Executives; Functional specialists; Managers; Supervisors8+ hours (Multiple days)
Preparing and Implementing a Business Plan (C073)
This online self-paced course outlines what a business plan is and how to develop one from idea to implementation, including how to measure, monitor and assess its effectiveness. Participants will examine the components of a business plan, learn how to carry out internal and external analyses, and review the activities involved in coordinating the plan's implementation. (Online, 00:30 hours)
OnlineCareer development; Communication skills; Communications; Personal developmentTransferable SkillsEmployees1 hour or less
Preventing Harassment and Violence in the Canadian Workplace (W011)
This online self-paced course is designed to support the requirements of all provinces for anti-harassment and anti-violence training in the workplace. Participants will learn about the various forms of workplace harassment, examine factors that might contribute to a violent incident at work, and discover their role in keeping their organization safe. (Online, 00:30 hours)
OnlineGovernment priorities; Personal and team development; Personal development; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Preventing Harassment in the Global Workplace: Manager Edition (W012)
This online self-paced course explains why it is important for an organization to foster a respectful work environment, and presents strategies for addressing inappropriate behaviours in the workplace. Participants will learn the importance of modelling respect, civility and inclusion in the workplace, and how to recognize inappropriate workplace behaviour and intervene appropriately if an employee is behaving disrespectfully. (Online, 00:30 hours)
OnlineCareer development; Government priorities; Personal and team development; Personal development; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceDirectors; Employees; Executives; Managers; Supervisors1 hour or less
PRINCE2® Project Management Overview (2017 Update) (T946)
This online self-paced course introduces PRINCE2 concepts, principles, themes, processes and stages. Participants will examine project basics, common project characteristics, and efficient project management processes. (Online, 00:42 hours)
OnlineCareer development; Government priorities; Personal developmentTransferable SkillsEmployees; Executives; Managers; Supervisors1 hour or less
Priority and Stress Management for Supervisors (G321)
This course provides an opportunity for supervisors to learn how to manage their time and priorities, as well as their level of stress. Participants will learn different strategies for managing their work and examine the variables that influence delegation in both virtual and non-virtual settings. (Virtual classroom, 02:30 hours)
Virtual classroomPersonal developmentGC and Public Sector SkillsSupervisors1-3.5 hours (Half-day)
Privacy in the Government of Canada (I702)
This course presents an overview of the customary roles and responsibilities of access to information and privacy (ATIP) specialists regarding the processing and protection of personal information held by the government. Participants will learn how to process personal information throughout its retention period, as well as how to manage privacy breaches and conduct privacy impact assessments (PIAs). (Virtual classroom, 07:30 hours)
Virtual classroomInformation managementGC and Public Sector SkillsInformation management specialistsEmployees; Functional specialists4-8 hours (Full-day)
Procurement Fundamentals (M500)
This online self-paced course introduces the basic concepts and responsibilities related to government procurement projects. Participants will learn about the policies and practices underpinning the federal procurement process and how to identify their oversight and reporting requirements. (Online, 04:00 hours)
OnlineProcurementGC and Public Sector SkillsProcurement specialistsFunctional specialists4-8 hours (Full-day)
Project Changes and Closing (PMBOK® Guide Sixth Edition) (T921)
This online self-paced course explores the techniques used to effectively modify project pace or output using the Perform Integrated Change Control and Close Project or Phase processes. Participants will learn how to organize and manage work principles and processes during times of change, and to control the pace of change according to phases established by the Integrated Change Control (ICC) process. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Project Initiation and Planning (PMBOK® Guide Sixth Edition) (T919)
This online self-paced course explores the importance of project integration management, including the Develop the Project Charter and Develop the Project Management Plan processes. Participants will learn the conditions that precipitate project development by examining the fundamental planning strategies necessary for effective project execution. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Protecting Sensitive Information in GCdocs (I016)
This online self-paced course presents the information security responsibilities of all GCdocs users and demonstrates how to manage permissions for folders, files and other items in GCdocs. Participants will learn about their obligation to identify information resources that may require more restricted access and to safeguard sensitive information appropriately. (Online, 00:30 hours)
OnlineInformation managementGC and Public Sector SkillsInformation management specialistsEmployees; Functional specialists1 hour or less
Providing Telephone Customer Service (R009)
This online self-paced course offers etiquette tips and techniques for delivering excellent customer service over the telephone. Participants will learn how to properly answer, manage and end customer service calls and make a good impression by adapting their response to each customer's unique style. (Online, 00:30 hours)
OnlineCareer development; Communication skills; Government priorities; Personal and team development; Personal development; Service excellenceTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Public Consultations and Citizen Engagement (T418)
This course provides a comprehensive overview of the basic components, benefits, drivers and challenges of stakeholder consultation and engagement in a federal context. Participants will learn about the stakeholder engagement planning cycle and the levels of public engagement, as well as how to evaluate the results of an engagement process. (Classroom, 15:00 hours)
_ClassroomCommunications; Government priorities; How government works; Personal development; Policy and regulation; Values and ethicsGC and Public Sector SkillsCommunications specialists; Policy specialistsEmployees; Functional specialists; Managers; Supervisors8+ hours (Multiple days)
Rapport Building in Customer Service (R010)
This online self-paced course offers recommendations on how to build good rapport with customers by paying close attention to their needs, staying positive, and finding ways to connect with them. Participants will learn how to empathize with customers by acknowledging their feelings and reflecting back their emotions, thereby normalizing their concerns. (Online, 00:30 hours)
OnlineCommunication skills; Government priorities; Personal development; Service excellenceTransferable SkillsEmployees1 hour or less
Reaching Efficient Solutions with Computational Thinking (I637)
This online self-paced course explores the characteristics and core techniques of computational thinking, including decomposition and pattern recognition. Participants will learn about the use of abstraction techniques and algorithms to solve problems and build new business solutions. (Online, 00:24 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Service excellenceDigital AcademyEmployees; Managers; Supervisors1 hour or less
Reaching Sound Conclusions (D012)
This online self-paced course provides insight into the process of making logical decisions and reaching sound conclusions. Participants will learn how to organize their thought processes, use critical thinking skills, and ask smart questions to help draw conclusions. (Online, 00:30 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Reconciliation Begins with Me (K105)
This course is designed to address the professional development and training requirements of the Truth and Reconciliation Commission's Call to Action #57. Following respectful protocols, participants will discover little-known historical facts, learn about the impacts of Residential Schools and the rights of Indigenous Peoples, and better understand the obligations of public servants towards Indigenous Peoples. (Virtual classroom, 07:30 hours)
Virtual classroomGovernment priorities; Policy and regulation; Values and ethicsIndigenous LearningPolicy specialists; Regulators; Service specialistsEmployees; Functional specialists4-8 hours (Full-day)
Records Management and Physical Objects in GCdocs (I203)
This course provides functional specialists responsible for their organization's information resources with the skills they need to manage the electronic and physical records stored in GCdocs throughout their life cycle. Participants will learn how to navigate and use functionalities in the records management, classification and physical objects workspaces within GCdocs. (Classroom, 07:30 hours)
_ClassroomInformation managementGC and Public Sector SkillsInformation management specialistsFunctional specialists4-8 hours (Full-day)
Redefining Yourself After Organizational Change (T046)
This online self-paced course explains the importance of being prepared for organizational change and introduces the essential skills needed not only to survive, but to thrive during periods of change. Participants will review best practices for building self-motivation, ways to capitalize on the potential career opportunities, and the importance of having a career plan. (Online, 00:30 hours)
OnlineCareer development; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Reflecting on Cultural Bias: Indigenous Perspectives (K099)
With a focus on understanding Indigenous Peoples, this online self-paced course demystifies the idea of unconscious cultural bias and explores issues of prejudice and discrimination. Through a series of self-reflection exercises, participants will discover the cultural competencies they need to build respectful relationships with First Nations, Métis and Inuit. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Service excellence; Values and ethicsIndigenous LearningEmployees1 hour or less
Responding Effectively to Risks (D013)
This online self-paced course presents general strategies for dealing with risk, such as avoidance, transference and contingency planning. Participants will learn to apply specific strategies to different types of risk, including risks that could be a threat or an opportunity. (Online, 00:30 hours)
OnlineCareer development; Personal developmentTransferable SkillsAssistant Deputy Ministers; Directors; Directors General; Employees; Executives; Managers; Supervisors1 hour or less
Responding to Risk (PMBOK® Guide Sixth Edition) (T934)
This online self-paced course covers the final three processes in the project risk management knowledge area: Plan Risk Responses, Implement Risk Responses, and Monitor Risks. Participants will learn about common risk response strategies and how to anticipate, monitor and control risks as they occur when managing projects. (Online, 01:00 hours)
OnlineCareer development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Responsible Use of Public Funds (G380)
This online self-paced course provides an overview of the management of public funds through responsible planning, spending and reporting. By reviewing helpful examples, participants will learn how to exercise their delegated financial authorities in line with government policies, practices and procedures. (Online, 02:30 hours)
OnlineFinanceGC and Public Sector SkillsManagers; Supervisors1-3.5 hours (Half-day)
Rethinking Business Models to Enable Digital Transformation (I526)
This online self-paced course presents the different steps involved in assessing, innovating and evolving an organization's business model to help seize the opportunities of tomorrow. Participants will learn about successful and emerging business models and the core skills needed to compete in digitally transformed markets. (Online, 00:24 hours)
OnlineGovernment priorities; Information management; Information technologies; Personal and team development; Values and ethicsDigital AcademyEmployees; Managers; Supervisors1 hour or less
Risk Management Basics (T404)
This online self-paced course introduces the principles of risk management and the role of public service employees in managing risk within their organization. Participants will gain knowledge and a better understanding of risk management in a government context. (Online, 01:00 hours)
OnlineFinance; Information technologies; ProcurementTransferable SkillsEmployees1 hour or less
Risk Management for Finance Professionals (F150)
This course expands on the concepts presented in the course Introduction to Risk Management (C210) and is designed to strengthen the abilities of financial officers to identify risks and manage them appropriately. Participants will learn about the role of the finance professional with respect to risk management, and how to apply the risk management process in a financial context. (Classroom, 07:30 hours)
_ClassroomFinanceGC and Public Sector SkillsFinancial officersFunctional specialists4-8 hours (Full-day)
Running Meetings in Better Directions (C075)
This online self-paced course demonstrates how to be a more effective meeting leader and fulfill key responsibilities at each stage of a business meeting, including setting objectives, using proper tone, summarizing what was said, and avoiding losing focus. Participants will learn how to conduct productive meetings where invitees feel grateful and satisfied that they attended. (Online, 00:18 hours)
OnlineCareer development; Communication skills; Communications; Personal and team development; Personal developmentTransferable SkillsEmployees1 hour or less
Saving and Organizing in GCdocs16 (I023)
This online self-paced course explores the different ways to save and organize documents in GCdocs16. Participants will learn how to add documents in GCdocs, organize their documents into collections, and control access to their files. (Online, 00:12 hours)
OnlineInformation managementGC and Public Sector skillsEmployees1 hour or less
Searching and Accessing in GCdocs16 (I022)
This online self-paced course demonstrates the search capabilities of GCdocs16 and how to access, modify and share documents using its search functions and tools. Participants will practise conducting a search and learn how to use keywords and filters to refine their search results. (Online, 00:15 hours)
OnlineInformation managementGC and Public Sector skillsEmployees1 hour or less
Security Awareness (A230)
This online self-paced course provides federal employees with the foundational knowledge and tools needed to help them meet their responsibilities in support of the protection of information, individuals and assets, as outlined in the Policy on Government Security. Participants will learn about their role in applying Government of Canada security principles and best practices in their organization. (Online, 02:48 hours)
OnlineSecurityGC and Public Sector SkillsSecurity specialistsEmployees1-3.5 hours (Half-day)
Security Functional Specialist Orientation Kit (S201)
This online self-paced course provides an orientation toolkit in a non-linear format to help security specialists review key concepts and maintain their knowledge of Government of Canada security requirements. Through documentation, links and job aids, participants will gain a better understanding of their roles and responsibilities, and learn where they can obtain additional information. (Online, 01:00 hours)
OnlineSecurityGC and Public Sector SkillsSecurity specialistsEmployees1 hour or less
Security Screening (S202)
This online self-paced course for security specialists outlines the basic tasks related to security screening requests and the evaluation of a person's reliability and loyalty to Canada. Participants will learn the various steps involved in the screening process and the requirements for reliability status and security clearances by working through case studies inspired by real-life scenarios. (Online, 02:00 hours)
OnlineSecurityGC and Public Sector SkillsSecurity specialistsFunctional specialists1-3.5 hours (Half-day)
Seeking a Decision from Executives in Two Minutes or Less (Z132)
This highly interactive course introduces the strategies and tools needed to effectively communicate the essence of an issue at hand in two minutes or less while ensuring that what is said is thorough and well-constructed. Participants will learn how to brief their deputy heads and ministers by confidently and succinctly delivering their main messages with maximum effectiveness. (Virtual classroom, 06:30 hours)
Virtual classroomCommunicationsTransferable SkillsDirectors; Executives4-8 hours (Full-day)
Selection of Candidate Using an Objective Eye (C139)
This online self-paced course outlines the importance of using an objective eye throughout the appointment process to identify areas where bias might be introduced. Participants will learn how to ensure a bias-free appointment process and conduct an equitable assessment when interviewing and selecting a potential candidate. (Online, 01:00 hours)
OnlineBuilding the workforce; Human resourcesGC and Public Sector SkillsManagers; Supervisors1 hour or less
Self-Improvement for Lifelong Success (W017)
This online self-paced course introduces key principles to keep in mind when committing to self-improvement and explains how to create a plan to organize learning and development activities. Participants will explore common obstacles to self-improvement efforts, and techniques for building and maintaining a successful self-improvement mentoring relationship. (Online, 00:30 hours)
OnlineCareer development; Government priorities; Personal development; Respectful and inclusive workplaceTransferable SkillsEmployees1 hour or less
Self-Study: The Work Force Adjustment Directive (P025)
This online self-paced course provides an overview of the Work Force Adjustment Directive, outlining what it is, when it applies, and how to use it. Participants will review their roles, responsibilities, rights, and obligations under the directive and learn about additional resources that are available. (Online, 01:00 hours)
OnlineHuman resources; Workplace managementGC and Public Sector SkillsHuman Resources professionalsEmployees; Functional specialists1 hour or less
Sending Emails to the Right People (C062)
This online self-paced course focuses on how to address, send and distribute emails, including how to select the right recipients and flag emails for action. Participants will review proper email etiquette and learn best practices for forwarding emails and for when to use reply and reply all. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Sharing a Vision (C370)
This online self-paced course explores the nature and purpose of vision, as well as what is involved in communicating vision effectively. Participants will be introduced to a number of communication methods and techniques for personalizing and multiplying a clear message, expressing enthusiasm authentically, and helping employees align with the vision of the organization. (Online, 00:24 hours)
OnlineCommunication skills; Communications; Leadership; Personal and team developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Slips, Trips and Falls (S009)
This online self-paced course is intended to help prevent accidents in the workplace and provides useful information that complies with the intent of the regulatory requirements and best practice guidelines. Participants will become familiar with the different slip, trip and fall hazards in the workplace, the basics of ladder safety, and generally how to prevent avoidable injuries. (Online, 00:30 hours)
OnlineGovernment priorities; Personal and team development; Personal development; Respectful and inclusive workplace; SecurityRespectful and Inclusive WorkplaceDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Smart View Interface in GCdocs16 (I025)
This online self-paced course introduces the key functions of the new Smart View interface in GCdocs16. Participants will learn how to navigate to key areas of the Smart View landing page and harness its strengths as a workspace organizing tool. (Online, 00:15 hours)
OnlineInformation managementGC and Public Sector skillsEmployees1 hour or less
Sounds of French and English (E444)
This online self-paced course serves as a practical reference tool that describes the primary sounds of spoken language, both in isolation and in the context of other words. Participants will learn to recognize the similarities and differences between the sounds found in French and in English, with the goal of resolving pronunciation problems in their second language. (Online, 01:00 hours)
OnlineCommunication skills; Government priorities; Human resources; Official languages; Personal developmentGC and Public Sector SkillsEmployees1 hour or less
Speed Reading (C337)
This online self-paced course teaches rudimentary speed-reading methods, including how to use them in the workplace. Participants will learn practical techniques for increasing their comprehension when scanning through large amounts of text quickly and in a fast-paced work environment. (Online, 01:00 hours)
OnlineCommunicationsTransferable SkillsCommunications specialistsEmployees; Functional specialists1 hour or less
Spin the Westminster Wheel to Gauge Your Knowledge! (G182)
This online self-paced interactive exercise quizzes participants on fundamental topics such as government structure, the approval system, central agencies, policy and budget cycles, and the key players in the machinery of government, both within and outside the public service. After completing this quiz, participants will be able to better gauge their knowledge of the federal government and their role in the public service. (Online, 02:00 hours)
OnlineHow government works; Policy and regulationGC and Public Sector SkillsPolicy specialistsDirectors; Employees; Executives; Functional specialists1-3.5 hours (Half-day)
Staffing for Staffing Assistants (P803)
This course provides staffing assistants with the knowledge and skills needed to ensure compliance with the legislative and administrative requirements governing staffing processes within the public service. Participants will learn how they can help facilitate effective staffing processes within their organization. (Classroom, 22:30 hours)
_ClassroomBuilding the workforce; Human resourcesGC and Public Sector SkillsHuman Resources professionalsFunctional specialists8+ hours (Multiple days)
Staffing for Staffing Specialists - Part 1 (P801)
Part 1 of this two-part course introduces the knowledge and skills that staffing specialists need to provide sound advice on human resources issues related to staffing. Participants will learn how to apply the relevant laws, regulations, policies, guidelines and common practices to support administrative and values-based decisions at every stage of the staffing process. (Classroom, 37:30 hours)
_ClassroomBuilding the workforce; Human resources; Operational effectivenessGC and Public Sector SkillsHuman Resources professionalsFunctional specialists8+ hours (Multiple days)
Staffing for Staffing Specialists - Part 2 (P802)
Part 2 of this two-part course provides staffing specialists with an opportunity to further develop the knowledge and skills needed to provide sound advice on human resources issues related to staffing. Participants will learn how to advise managers on the establishment of merit criteria, the selection of assessment methods and tools, and the evaluation of candidates. (Classroom, 37:30 hours)
_ClassroomBuilding the workforce; Human resourcesGC and Public Sector SkillsHuman Resources professionalsFunctional specialists8+ hours (Multiple days)
Staffing: A Resourcing Tool for Managers (P901)
This course provides managers with the knowledge and skills to establish merit criteria, explore the staffing options available in the public service, and manage the assessment process. Participants will learn how to choose effective resourcing strategies and options based on applicable laws and policies to allow them to meet their business needs and make sound decisions throughout the hiring process. (Virtual classroom, 07:30 hours)
Virtual classroomBuilding the workforce; Human resourcesGC and Public Sector SkillsDirectors; Executives; Managers; Supervisors4-8 hours (Full-day)
Staying Balanced in a Shifting World (W013)
This online self-paced course presents techniques for achieving and maintaining a good life balance in the face of expectations, responsibilities, and other external factors. Participants will learn to adopt and channel positive assertive behaviour patterns while recognizing the impacts of aggressive assertive natural tendencies. (Online, 00:18 hours)
OnlineGovernment priorities; Personal and team development; Personal development; Respectful and inclusive workplaceTransferable SkillsDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Strategies for Building a Cohesive Team (G024)
This online self-paced course offers insights into building a cohesive team by focusing on three areas: communication, cooperation and trust. Participants will review strategies for improving communication and promoting cooperation among team members, as well as specific techniques to build trust within a team. (Online, 00:30 hours)
OnlineCareer development; Communication skills; Communications; Leadership; Personal and team development; Personal developmentTransferable SkillsDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Supervisor Development Program (G313)
This three-day comprehensive program offers a practical, hands-on approach to learning the core functions of the supervisory role, as well as key concepts such as leadership, communication, delegation and engagement—all with an emphasis on people management. Participants will learn how to efficiently manage their priorities, time and teams, and how to apply their new-found supervisory skills in the workplace. (Classroom, 22:30 hours)
_ClassroomCommunication skills; Government priorities; Human resources; Leadership; Personal and team development; Values and ethicsGC and Public Sector SkillsManagers; Supervisors8+ hours (Multiple days)
Sustainable Strategies for Existing Federal Facilities (M727)
This online self-paced course presents strategies for creating and maintaining high-performance buildings, focusing on the fundamentals of improving the sustainability of federal facilities. Participants will learn about optimizing energy performance, protecting and conserving water, using environmentally preferable products and materials, and enhancing indoor environmental quality. (Online, 01:15 hours)
OnlinePersonal and team development; Personal development; ProcurementGC and Public Sector SkillsMateriel management specialists; Real Property specialistsEmployees1-3.5 hours (Half-day)
Take a Deep Breath and Manage Your Stress (W014)
This online self-paced course examines the physiological, behavioural and psychological signs, symptoms and sources of stress and outlines different strategies and techniques for managing stress and burnout. Participants will explore relaxation techniques such as breathing exercises and meditation, including how to use these techniques to thrive during stress-inducing situations. (Online, 00:30 hours)
OnlineCareer development; Government priorities; Personal development; Respectful and inclusive workplaceTransferable SkillsEmployees1 hour or less
Taking Final Steps to Bring a Project to Its Close (T047)
This online self-paced course offers insights for controlling project schedules, costs and closeout, including how to determine when it's time to cancel a project. Participants will learn best practices for correcting schedule variances, and how to bring a healthy project to a successful close. (Online, 00:30 hours)
OnlineCareer development; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Taking Steps Towards Indigenous Reconciliation (K400)
This online self-paced course supports the government's commitment to the value and outcomes of reconciliation by exploring in depth the four themes featured throughout the Indigenous Learning Series: recognition, respect, relationships, and reconciliation. By learning more about Indigenous realities, participants will be better equipped to support their departmental obligations towards reconciliation in a respectful, inclusive, meaningful and culturally sensitive manner. (Online, 04:00 hours)
OnlineIndigenous learning; Respectful and inclusive workplace; Values and ethicsIndigenous LearningEmployees; Managers; Supervisors4-8 hours (Full-day)
Taking Stock of Your Work/Life Balance (W015)
This online self-paced course highlights techniques for assessing balance between work and personal responsibilities, and identifies common obstacles to achieving the right balance. Participants will learn how to recognize where they are, in relation to where they want to be, as a first step in constructing a roadmap to a more balanced lifestyle. (Online, 00:30 hours)
OnlineGovernment priorities; Personal and team development; Personal development; Respectful and inclusive workplaceTransferable SkillsDirectors; Employees; Executives; Managers; Supervisors1 hour or less
Talent Management: Developing and Engaging Talent (X041)
This course describes how to build employee commitment using an effective onboarding process that creates a positive first impression. (Online, 01:00 hours)
OnlineBuilding the workforce; Human resources; Personal and team development; Personal development; Talent managementTransferable SkillsManagers; Supervisors1 hour or less
The 5 Essential Steps to Integrated Business and Human Resources Planning (H301)
This online self-paced course explores integrated business and human resources planning (IBHRP) and introduces a five-step human resources planning model designed to support it. Participants will review the roles of the various stakeholders involved in resource utilization and examine the relationship between planning and the different human resource disciplines. (Online, 03:00 hours)
OnlineHuman resourcesGC and Public Sector SkillsHuman Resources professionalsFunctional specialists; Managers; Supervisors1-3.5 hours (Half-day)
The Agile Leader (I550)
This online self-paced course prepares learners to meet leadership challenges with an agile, focused and flexible mindset. Participants will learn how to use adaptive techniques to respond quickly, empower others, and take intentional actions to move closer to their desired outcomes. (Online, 00:42 hours)
OnlinePersonal and team developmentDigital AcademyEmployees1 hour or less
The Art and Science of Communication (C063)
This online self-paced course delves into both the science and the art of communication, including how to communicate naturally and authentically. Participants will learn how to better connect with their audience and strengthen that connection through their interactions with others. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
The Art of Staying Focused (D014)
This online self-paced course offers strategies for dealing with focus challenges and distractions at work, including through refocusing exercises. Participants will explore ways of saying no to distractions and adjusting their focus in response to changing circumstances or urgencies. (Online, 00:30 hours)
OnlinePersonal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
The Essential Role of the Agile Product Owner (I638)
This online self-paced course explains the roles and responsibilities of the product owner in an agile enterprise, including the qualities needed for effective product ownership. Participants will be introduced to strategies for empowering product owners and for removing obstacles to their success. (Online, 00:24 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Service excellenceTransferable SkillsEmployees; Managers; Supervisors1 hour or less
The First Steps in Negotiating (X183)
This online self-paced course shares best practices for communicating effectively through negotiation, overcoming negotiation challenges, and countering ineffective negotiation techniques. Participants will learn how to sharpen their negotiation skills through better preparation and by focusing on the factors that make the difference between success and failure. (Online, 01:00 hours)
OnlineCommunications; Personal and team development; Personal developmentTransferable SkillsEmployees1 hour or less
The Government Planning, Budgeting, Reporting and Evaluation Cycle (F112)
This online self-paced course provides an overview of the federal financial management life cycle, including the planning, budgeting, reporting and evaluation cycles. Participants will learn about the guiding principles that can help them to make informed decisions on matters of financial management in the federal government. (Online, 03:00 hours)
OnlineFinanceGC and Public Sector SkillsFinancial officersFunctional specialists1-3.5 hours (Half-day)
The Importance of Self-Awareness in the Practice of Feedback (G322)
This course explores the personal strengths needed to provide and to receive feedback, in both face-to-face and virtual discussions. Participants will reflect on potential areas for personal improvement while preparing for feedback discussions with their employees. (Virtual classroom, 02:30 hours)
Virtual classroomCommunication skills; Personal developmentGC and Public Sector SkillsSupervisors1-3.5 hours (Half-day)
The Many Approaches to Facing Workplace Conflict (W016)
This online self-paced course examines some of the main sources of workplace conflict and offers a number of strategies and approaches to managing conflict. Participants will learn how to recognize their own conflict style and how to work effectively towards conflict resolution, especially when dealing with difficult individuals. (Online, 00:30 hours)
OnlineCommunication skills; Government priorities; Personal and team development; Personal development; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceDirectors; Employees; Executives; Managers; Supervisors1 hour or less
The Power to Bounce Back: Being Resilient (D016)
This course for public servants at all levels introduces the notion of resilience in the workplace and offers techniques that can be used to strengthen it. Through self-reflection, group discussions and interactive exercises, participants will explore coping strategies that build resilience and improve the ability to bounce back from life's setbacks. (Classroom, 07:30 hours)
_ClassroomLeadership; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors4-8 hours (Full-day)
The Procurement Process (M501)
This course for procurement specialists explains the basic activities and considerations that are involved in the Government of Canada's procurement process. Participants will focus on the application of procurement policies and procedures through the four phases of the procurement process. (Virtual classroom, 12:00 hours)
Virtual classroomProcurementGC and Public Sector SkillsProcurement specialistsFunctional specialists8+ hours (Multiple days)
The Reality of Being a First-Time Manager (X174)
This online self-paced course outlines the typical demands and constraints of a manager's job and helps to clarify what managers really do. Participants will consider some of the myths about managing people and explore strategies for dealing with common mistakes made by first-time managers. (Online, 00:30 hours)
OnlineHuman resources; Personal and team development; Personal developmentGC and Public Sector SkillsManagers; Supervisors1 hour or less
The Role of Data in Digital Government (I511)
This course explores the different ways that data is used within the Government of Canada, including its opportunities and challenges at the individual and organizational levels. Participants will share their stories and experiences with data-driven projects, gain new insights about the role of data, and enhance their data literacy skills. (Virtual classroom, 02:00 hours)
Virtual classroomCareer development; Communications; How government works; Human resources; Information management; Information technologies; Personal and team development; Policy and regulation; Service excellenceDigital AcademyEmployees; Supervisors1-3.5 hours (Half-day)
The Strategic Human Resources Practitioner (P731)
This course aims to deepen the HR practitioner's understanding of what constitutes strategic advice and how it impacts human resources decisions. Participants will learn about tools and techniques that can help them apply a strategic perspective to support the management of human resources in their organization. (Classroom, 15:00 hours)
_ClassroomBuilding the workforce; Human resources; Operational effectiveness; Talent management; Workplace managementGC and Public Sector SkillsHuman Resources professionalsFunctional specialists8+ hours (Multiple days)
The System of Government from a Financial Perspective (F303)
This online tool provides an brief overview of the Canadian system of government from a financial perspective, including the roles and responsibilities of major players such as the Comptroller General of Canada and the Chief Financial Officer. Participants will have the opportunity to explore topics from the three branches of Canada's system of government, and get a behind-the-scenes look at the role finance plays. (Online, 01:00 hours)
OnlineFinanceGC and Public Sector SkillsFinancial officersFunctional specialists1 hour or less
The Uncomfortable Truth: A Brief History of the Relationship Between Indigenous Peoples and the Government of Canada (K100)
This online self-paced course provides an overview of the historical relationship between Indigenous Peoples and the Government of Canada, from first contact to the present-day focus on rebuilding this foundational relationship. Participants will benefit from a broader understanding of the impacts of government decisions on Indigenous Peoples and Indigenous communities. (Online, 01:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplace; Service excellence; Values and ethicsIndigenous LearningEmployees1-3.5 hours (Half-day)
Thinking Strategically as a Manager (G026)
This online self-paced course explores the characteristics of strategic thinking, including the ability to focus on a vision, implement new ideas, and develop innovative solutions. Participants will learn how to build their capacity for being creative and dealing with complexity, while being aware of what is happening inside and outside their organization. (Online, 00:30 hours)
OnlineCareer development; Leadership; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Transforming the Workplace Using Artificial Intelligence (I629)
This online self-paced course examines the role of Artificial Intelligence (AI) in business and explores common cognitive technologies that use AI and the effects of its applications in the workplace. Participants will learn about the challenges, risks and ethical considerations associated with the adoption of AI technologies today. (Online, 00:24 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Service excellenceDigital AcademyEmployees; Managers; Supervisors1 hour or less
Trust Building Through Effective Communication (C074)
This online self-paced course revisits communication techniques through the lens of trust building, exploring the importance of clear intention, the benefits of knowing your audience, and the influence of body language, vocal tone and emotion. Participants will have an opportunity to improve their communication skills and learn how to create a climate of trust through their interpersonal communications. (Online, 00:30 hours)
OnlineCareer development; Communication skills; Communications; Personal and team development; Personal developmentTransferable SkillsEmployees1 hour or less
Turning Social Intelligence into Actionable Insight (I524)
This online self-paced course explores different ways to monitor social media and highlights how social intelligence can improve organizational performance. Participants will learn best practices for gathering and analyzing social media data, and insightful ways to use social awareness strategies to deliver real business value. (Online, 00:24 hours)
OnlineCareer development; Communications; Government priorities; Information management; Information technologies; Personal and team development; Service excellenceDigital AcademyEmployees; Managers; Supervisors1 hour or less
Understanding and Applying Strategic Communications (T712)
This course explores the nature of strategic communications through discussion, practical exercises and case study reviews. Participants will learn how to apply established approaches to developing and delivering strategic communications services within their organization. (Classroom, 15:00 hours)
_ClassroomCommunicationsGC and Public Sector SkillsCommunications specialistsFunctional specialists8+ hours (Multiple days)
Understanding Unconscious Bias (W005)
This online self-paced course examines the key characteristics and different kinds of unconscious bias that can influence our relationships in the workplace. Participants will learn how to recognize unconscious bias, how bias can affect attitudes, behaviour and decision making, and why recognizing unconscious bias benefits us all. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Executives; Managers; Supervisors1 hour or less
Unleashing Personal and Team Creativity (G027)
This online self-paced course describes some of the barriers to creativity in the workplace and examines different ways to overcome them. Participants will explore techniques for fostering creativity within teams, including brainstorming, role playing and creating a safe space where everyone can contribute their ideas. (Online, 00:30 hours)
OnlineCareer development; Leadership; Personal and team development; Personal developmentTransferable SkillsAssistant Deputy Ministers; Directors; Directors General; Employees; Executives; Managers; Supervisors1 hour or less
Unleashing Resiliency During Change (D050)
This course explores the power of resiliency in managing change and helping people thrive as individuals in the face of uncertainty. Participants will be introduced to four resiliency and change management strategies, and will create an action plan to immediately put these strategies into practice. (Virtual classroom, 01:45 hours)
Virtual classroomCommunications; Leadership; Personal and team developmentTransferable SkillsEmployees; Managers; Supervisors1-3.5 hours (Half-day)
Unpacking Unconscious Bias (W095)
This course provides an overview of unconscious bias, examining where biases come from and how to mitigate them in the workplace. Participants will learn to identify and manage biases and will better understand how to foster a respectful and inclusive public service. (Virtual classroom, 08:00 hours)
Virtual classroomPersonal and team development; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees; Executives; Managers; Supervisors4-8 hours (Full-day)
Using Active Listening in Workplace Situations (C064)
This online self-paced course explores the benefits of using active listening skills in different workplace situations. Participants will learn how to ask for clarity with tact, check that they have properly understood what was said, and prompt speakers to elaborate when clarity is needed. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Using Augmented Reality for Organizational Gains (I614)
This online self-paced course describes the characteristics, technical components, current trends and types of augmented reality (AR). Participants will explore best practices for using AR, including key considerations when planning to implement AR within an organization. (Online, 00:24 hours)
OnlineCareer development; Government priorities; Information management; Information technologies; Personal and team development; Service excellenceDigital AcademyEmployees; Managers; Supervisors1 hour or less
Using Key Leadership Competencies to Challenge Reality (G420)
This two-part course examines the team dynamics needed to create and lead a culture of confidence in the workplace. Participants will learn to apply key leadership competencies to build capacity for creation and innovation within their teams, including the capacity to challenge reality. (Virtual classroom, 05:00 hours)
Virtual classroomPersonal and team developmentGC and Public Sector SkillsManagers4-8 hours (Full-day)
Using Strategic Thinking to Consider the Big Picture (G028)
This online self-paced course explores how to develop a sense of the big picture using the ideas of systems thinking, including broadening one's perspective, working with paradoxes, understanding causality, and assessing internal and external factors. Participants will learn how their decisions connect with their organization's strategic plans and value chain, and what actions they can take to encourage big picture thinking in their workplace. (Online, 00:30 hours)
OnlinePersonal and team development; Personal developmentTransferable SkillsAssistant Deputy Ministers; Directors; Directors General; Employees; Executives; Managers; Supervisors1 hour or less
Value-Added Oversight of Public Resources: The Role of Internal Audit (A705)
This course introduces the principles underlying the practice of internal audit and explores the tools and processes used to make operational improvements based on evidence. Participants will be guided through each phase of a typical audit activity, including getting the audit results approved and published. (Classroom, 22:30 hours)
_ClassroomFinanceGC and Public Sector SkillsFinancial officers; Internal auditorsFunctional specialists8+ hours (Multiple days)
Values and Ethics Foundations for Employees (C255)
This online self-paced course introduces the foundational public sector values and ethical behaviours presented in the Values and Ethics Code for the Public Sector. Through informative exercises and scenarios, participants will learn how to identify values and ethics principles and how to integrate them into their work routines and practices. (Online, 01:30 hours)
OnlineHuman resources; Respectful and inclusive workplace; Values and ethicsGC and Public Sector SkillsEmployees1-3.5 hours (Half-day)
Values and Ethics Foundations for Managers (C355)
This online self-paced course helps managers to better understand the foundational concept of values and ethics, and how to apply it when dealing with conflicts of interest, ethical dilemmas, harassment situations and other issues of workplace well-being. Through practical exercises and case studies, participants will identify, discuss and apply the key principles and policies related to values and ethics in the public sector. (Online, 02:00 hours)
OnlineHuman resources; Respectful and inclusive workplace; Values and ethicsGC and Public Sector SkillsManagers; Supervisors1-3.5 hours (Half-day)
Verb Form and Vocabulary Acquisition Exercises in English as a Second Language (E440)
This online self-paced course supports learning English as a second language through beginner-level practice exercises. Participants will practise their English pronunciation and learn useful verbs and word forms in English. (Online, 15:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees8+ hours (Multiple days)
Verifying and Building on Creative Ideas (D020)
This online self-paced course offers a variety of techniques for verifying and building on creative ideas, including ways to develop ideas effectively. Participants will learn when to use research and when to use simulations and other techniques to verify whether an idea is worth pursuing. (Online, 00:30 hours)
OnlinePersonal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Version Control and Sharing in GCdocs16 (I024)
This online self-paced course explains how to use version control and sharing functions within the GCdocs16 environment. Participants will learn how to track and view different versions of a document, lock versions to prevent deleting them, and share links to documents in GCdocs. (Online, 00:12 hours)
OnlineInformation managementGC and Public Sector skillsEmployees1 hour or less
Vocabulary and Verb Form Acquisition Exercises in French as a Second Language (E432)
This online self-paced course supports learning French as a second language through beginner-level practice exercises. Participants will review common verb forms, increase their vocabulary, and be prompted to practise their French pronunciation. (Online, 15:00 hours)
OnlineOfficial languagesGC and Public Sector SkillsEmployees8+ hours (Multiple days)
Vocabulary Consolidation: Four Professional Communication Topics in English as a Second Language (E321)
This online self-paced course reviews vocabulary in English as a second language that relates to four common topics used throughout the public service: project management, performance at work, client service, and values and ethics. Participants will put their new vocabulary to the test by completing suggested practice activities at the end of each topic. (Online, 04:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees4-8 hours (Full-day)
Vocabulary Consolidation: Four Professional Communication Topics in French as a Second Language (E320)
This online self-paced course reviews vocabulary in French as a second language that relates to four common topics used throughout the public service: project management, performance at work, client service, and values and ethics. Participants will put their new vocabulary to the test by completing suggested practice activities at the end of each topic. (Online, 04:00 hours)
OnlineGovernment priorities; Official languagesGC and Public Sector SkillsEmployees4-8 hours (Full-day)
Web Accessibility for Canada.ca (T716)
This course outlines federal standards and guidelines on web accessibility and emphasizes the requirements, roles and responsibilities involved in ensuring compliance with these standards. Participants will learn how to assess and apply the Web Content Accessibility Guidelines (WCAG) 2.1 consistently across Canada.ca and other government web pages. (Classroom, 15:00 hours)
_ClassroomInformation technologiesGC and Public Sector SkillsInformation technologies specialistsFunctional specialists8+ hours (Multiple days)
Who We Work For (C218)
This online self-paced course examines the functions of Parliament, the Government of Canada and the federal public service, as well as the organizational relationships between these entities. Participants will gain a foundational understanding of how government works and the vital part they play in its critical operations. (Online, 01:30 hours)
OnlineHow government worksGC and Public Sector SkillsPolicy specialistsEmployees1-3.5 hours (Half-day)
Workplace Accommodation for Federal Public Service Employees (C345)
This online self-paced course introduces managers to the principles of workplace accommodation and examines the importance and benefits of making such accommodations. Participants will examine key concepts such as the duty to accommodate and undue hardship, and discover strategies and tools for engaging teams in fostering an inclusive and barrier-free work environment. (Online, 01:30 hours)
OnlineHuman resources; Respectful and inclusive workplace; Workplace managementRespectful and Inclusive WorkplaceDirectors; Employees; Executives; Managers; Supervisors1-3.5 hours (Half-day)
Workplace Hazardous Materials Information System (WHMIS) 2015 (S043)
This online self-paced course offers an overview of the WHMIS 2015 changes, including updates to hazard classification, hazard labels and safety data sheets. Participants will learn about physical and health hazards encountered in the workplace, as well as controls for minimizing or eliminating exposure to hazardous materials. (Online, 00:22 hours)
OnlineSecurityRespectful and Inclusive WorkplaceEmployees1 hour or less
Workplace Violence in the Canadian Federal Jurisdiction: Establish a Prevention Program (Z066)
This online self-paced course examines the characteristics of workplace violence and introduces the components of an effective workplace violence prevention program. Participants will learn about the different tools and techniques that can help eliminate or minimize the potential for violence in the workplace. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees1 hour or less
Workplace Violence in the Canadian Federal Jurisdiction: Recognize the Risk and Take Action (Z064)
This online self-paced course helps front-line employees, supervisors and anyone with an interest in workplace safety to develop a clear understanding of violence in the workplace and how to prevent it. Participants will learn about the consequences of workplace violence, how to recognize the risks, and what measures can be taken to prevent it from happening. (Online, 01:00 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees1 hour or less
Writing and Preparing an Effective Speech (C065)
This online self-paced course outlines how to prepare an effective speech, including determining its objectives and audience profile, choosing a topic, and defining a theme. Participants will explore best practices for planning, researching and writing a speech successfully. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Writing Briefing Notes (C110)
This online self-paced course introduces a four-step process to writing an effective briefing note: plan, research, draft and review. Participants will learn how to use this approach to prepare clear, concise and strategic briefing notes that are in line with their communication goals. (Online, 01:00 hours)
OnlineCommunicationsGC and Public Sector SkillsEmployees1 hour or less
Writing Effective Emails and Instant Messages (C066)
This online self-paced course introduces tried-and-true guidelines on proper email etiquette and the best ways to get messages across quickly, appropriately and concisely. Participants will learn how to craft an effective email message, use instant messaging as an extension of email, and discuss the importance and impact of keeping email communications short and to the point. (Online, 00:30 hours)
OnlineCommunication skills; Communications; Personal and team development; Personal developmentTransferable SkillsEmployees; Managers; Supervisors1 hour or less
Your Liability as a Regulator (Duty of Care) (R002)
This course introduces best practices for regulators and provides tools to minimize their risk of liability on the job and reduce any personal concerns to this effect. Participants will learn how potential issues of negligence may relate to their role as a regulator. (Classroom, 07:30 hours)
_ClassroomHow government worksGC and Public Sector SkillsRegulatorsFunctional specialists4-8 hours (Full-day)
Your Role in Workplace Diversity (W004)
This online self-paced course explores strategies that help individuals increase their awareness of diverse cultures, people and ideas and become an advocate for diversity within the workplace. Participants will learn how to be more aware of their attitudes towards diversity and use words and actions that contribute to a positive, inclusive and diverse workplace. (Online, 00:30 hours)
OnlineGovernment priorities; Respectful and inclusive workplaceRespectful and Inclusive WorkplaceEmployees1 hour or less

Features

Mobile App: Reconciliation: A Starting Point

Download the "Reconciliation: A Starting Point" app to access a wealth of information on Indigenous Peoples in Canada, key historical events, and reconciliation.

Anti-Racism Learning Series

The Anti-Racism Learning Series provides access to tools, job aids, courses, workshops and events on topics such as anti-Black racism, unconscious bias, disaggregated data, mental health and the challenges faced by visible minorities in the public service.

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