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E-Mentoring Practices

This job aid outlines some applications of e-mentoring and provides strategies and concrete steps for leading others in a complex virtual environment.

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Mentoring is a long-established method of supporting professional development through guidance and advice. When we are teleworking, technology-enabled mentoring (e-mentoring) helps us maintain human connections and gives leaders an edge in a complex world.

By facilitating knowledge transfer and access to advice and guidance, e-mentoring empowers the workforce to respond with agility to emerging priorities.

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Strategies Micro-actions
Mentoring for well-being:
  • Cultivate trustful relationships
  • Encourage sharing of different perspectives
  • Boost sense of belonging
  • Name emotions
    (You sound a bit lost.)
  • Appreciate effort and participation
    (I really appreciate your comments.)
Mentoring for performance:
  • Clarify objectives
  • Focus on improvement
  • Broaden competencies
  • Repeat objectives often
    (Remember? The intent is to...)
  • Optimize learning
    (If you've learned something from this mistake, then it's no longer a mistake.)
Mentoring for engagement:
  • Value the person
  • Seek to empower
  • Help colleagues interconnect
  • Provide an objective and positive perspective
    (Here is how I see it...)
  • Start meetings with a personal "check-in"
    (In one or two words, how do you feel today?)
Mentoring for development:
  • Spark personal reflection
  • Challenge employees to be agile
  • Catalyze transformation
  • Demonstrate empathy
    (I can appreciate what you are feeling.)
  • Ask about options
    (How could it be different?)

Provide reassurance in the midst of chaos.
Transform change into opportunities.


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